Frequently Asked Questions
In many cases your questions may be answered here in our FAQ's. Please note some are for all Furniture Row Companies and several are specific to our individual specialty stores.
If your question was not answered please Contact our
Customer Service Department, and we will answer your questions as soon as we can. Our response time is two - four business days. Please include your contact information for a faster response time.
Furniture Row® FAQs
Can I make my finance payments here at the store?
No, all payments need to be made by mail or online click the financing tab for more information.
Can we order from the website?
Only mattresses and linens can be purchased online.
Do I save more money by buying more?
Yes all of our stores offer Room Group pricing.
Do you deliver?
Yes contact your local Store for the most up-to-date information.
Do you offer layaway?
No at this time Furniture Row No Interest Financing but no layaway.
Do you price match?
200% Guaranteed Lowest Price
We Guarantee Our Prices To Be The Lowest!
If within 30 days of your purchase, You find the identical item advertised for less at another local store, we will refund 200% of the difference!
How can I contact HSBC or access my account
Call 1-888-367-4310 or review your cardholder agreement for information.
How do I apply for a Furniture Row Credit Card?
Visit your local store or click the financing tab for more information.
What kind of financing do you have?
We offer No Interest Financing and your local store can tell you what the current terms are.
What sales are you running today?
Contact your local Store for the most up-to-date information.
Sofa Mart® FAQs
What is your return or exchance policy? Can I bring it back if I don't like how it looks?
Sofa Mart is dedicated to helping you fulfill your home furnishings needs. To give you peace of mind, Sofa Mart offers a 7 day exchange policy. Within 7 days you may return your merchandise (in new condition) for reselection.
How long is it to order?
Some items are in stock at the store for immediate pickup or delivery. Otherwise your furniture will be ordered from our gigantic distribution centers. Trucks arrive weekly and your order will be put on the next available truck to the store. Your sales associate will be able to give you a more accurate time frame for arrival to the store.
Does this come in another color?
Sofa Mart has many groups that are available in other colors. The groups with other colors will have examples on display in the store for you to see.
Is leather durable? I have kids and pets so are there Kid/Pet friendly fabrics and pieces?
Leather is one of the more durable coverings available in home furnishings. However, there are many Endurosuede fabrics that provide excellent durability. Your Sofa Mart sales associate will be able to help you determine your needs based upon your lifestyle. They will also be able to explain the various types of leathers and fabrics along with the durability rating of each covering.
What is the difference in the leather? Corrected leathers vs. non-corrected leathers?
Corrected leathers will have higher levels of pigmentation and protection that create a more consistent look with less care needed. Non corrected leathers are more natural that reflect the natural markings that make each hide unique. Uncorrected leather is softer and more supple but requires greater care against spilling and stains. Sofa Mart has a unique system called the " 4S's of Leather" that will help you determine the type of leather that best fits your needs. Our Sales Associates can show you this process in our store.
Can I buy an extended warranty?
Sofa Mart currently does not offer extended warranties. However, many of our manufacturers offer warranties beyond the standard One Year warranty offered by Sofa Mart. Our sales associates will explain longer manufacturer warranties as they occur in specific products.
What is the difference between Microfiber and Endurosuede?
Endurosuede is our own term for Microfibre. Endurosuede is 100% polyester with tremendous wearability and as importantly very easily cleaned.
Where is this furniture made?
Sofa Mart shops the world over to bring you the very best in home furnishings. Some products are made here in the United States while others are directly imported from Europe and Asia. Sofa Mart is constantly shopping for the best quality at the best price.
Do I have to get the tables that are with the set or can I pick out others?
Sofa Mart creates designer displays for all products. You may substitute other tables, rugs, chairs or lampls to create the design that is just right for your room. Many customers take advantage of our carefully coordinated displays. However the choice is yours. Our trained sales associates are available ot assist you in this process.
Can I get the recliner instead of the chair that's in the group?
Sofa Mart creates designer displays for all products. You may substitute other tables, rugs, chairs or lampls to create the design that is just right for your room. Many customers take advantage of our carefully coordinated displays. However the choice is yours. Our trained sales associates are available ot assist you in this process.
How long will it last?
The life of your new furniture will be dependent on your use and lifestyle. You sales associate is able to point out the various types of construction to help you determine how you will be using your new upholstered furniture.
Why do you have sofas on racks?
Sofa Mart will show you actual examples of other colors or choices of the furniture represented on the display floor. Unlike other conventional furniture stores that might just show you a small piece of fabric or leather, Sofa Mart will have the full size samples for your consideration. The colors show on the racks are also stocked in our Distribution Centers.
What is the sales staff's favorite sets? What pieces have employees purchased?
Just as every customer has a different home or room, our employees have a variety of tastes and needs for their own homes. We can help you determine just the right look at the right price to fill your home furnishings needs.
Is a mattress upgrade available on sleeper sofas?
Currently the mattress that is shown on the showroom sample is the only mattress available for that particular sleeper. However, you may be assured that Sofa Mart will only allow high quality innerspring mattresses on all sleeper sofas.
Why does my sofa feel more firm or sit more firm when it was delivered compared to the way it sat in the showroom?
All sofas and upholstered furniture items will have a small "break in" period. All foam at all levels of quality will soften just a little as the cushions are broken in. The items on our floor under go a process as soon as they arrive to the display floor to "break them in". Your new furniture will soon have the same comfort of the showroom products after a short period of use.
Does Sofa Mart offer gift cards and if so how do I redeem and do they expire?
You may purchase gift cards at Sofa Mart that may be used in any Sofa Mart in the United States. These may be redeemed at any of the Furniture Row Companies.
Oak Express® & Bedroom Expressions® FAQs
Is this the best price you can do?
At Oak Express / Bedroom Expressions we strive to offer our everyday low price. We offer you M.V.P.R. ? Maximum Value to Price Ratio. Whether you invest
$200 or $2000 here at Oak Express & Bedroom Expressions you will get
more for your money than anywhere else. Our Room Group Pricing will
save you even more on top of our Everyday Guaranteed Lowest Prices. We
absolutely will not be undersold, you have our word on it!
Is this going on sale?
If within 30 days of your purchase you find the identical item that you
purchased from us advertised for less at any local store, we will refund
200% of the difference.
Is this is stock?
We strive to keep best selling items in-stock at the store level. If an item is out of stock we will need to order it from our distribution Center. We suggest contacting your local store to verify their individual stock levels.
How long does it take the order to arrive?
We pride ourselves on being able to keep large inventories available in our distribution center. Most orders can be completed in a 2-4 week time frame .
Do you offer layaway?
We offer multiple financing options (W.A.C.) that will let you take advantage of having the product in your home. We do not offer Lay-a-way.
What kind of financing do you have? What financing does this qualify for?
We offer various financing options depending on your purchase price and approved credit. Our financing options start at 90 days Same as Cash and go up to 48 months interest free. To inquire which programs you can qualify for we suggest contacting a local store specialist to get further information.
Do you offer delivery? If so, how much does it cost?
Yes, we have a delivery option. Delivery charges very depending on your distance from the closest location and the items purchased.
Will this set be around if I decide to buy more chairs / additional pieces in a year? 6 Months? How long will you carry it?
We suggest getting all of the pieces you want to complete your set at the time of purchase. Due to style changes, color changes and vendor changes it is very difficult to predict if a piece will match down the road.
What is the warranty? Does the furniture come with a warranty?
All of our furniture comes with the minimum of a one year warranty. We also provide the option of our Comprehensive Protection Plan which will give you 5 years of protection. (Comprehensive Protection Plans price is based on purchase amount and must be added before the product is received by the customer)
Can I mix and match items in a set?
If you are purchasing a room group you can switch out the items for any other items in the set that are of equal or greater value. In addition you can mix and match any style of chair with any table to create the specific look you are trying to achieve.
Denver Mattress Company® FAQs
How do I Know what type of mattress is best for me?
Everyone will have different needs. You can try our free Better Rest Assessment for recommendations specific to your situation. It is also highly recommended that you visit a local store, if you have one near you, so you can be custom fit for the mattress and the pillow.
There are no stores near my location. Can you ship items to me?
Mattresses ordered online, at www.DenverMattress.com are available for delivery throughout the United States, with the exception of Hawaii and Alaska. Unfortunately, we are not able to ship internationally at this time.
Why do I feel stiff or sore after sleeping on my new mattress?
There is a normal adjustment period when you change mattresses. The average person will need 1-3 weeks to realign, so their body will get used to the new mattress.
Why does my new mattress have a smell?
We ship the mattresses directly from our factory, immediately after they are built. The new foam smell will usually go away within a week or two.
Do you custom make mattresses?
We do not make custom sized mattresses. Click here to see a listing of the sizes we offer.
My new mattress feels like I am rolling into the middle.
A mattress will take the shape of what it is sitting on. If you did not replace your box spring or your frame, that could be the problem. A King frame must have at least 6 legs, and a Queen frame must have at least 5 legs touching the ground. Click to see a listing of our foundations and frames.
Can I make purchases online?
Mattresses can be purchased online, at www.DenverMattress.com. Mattresses ordered online are available for delivery only. If you would like to pick up a mattress, please contact your local Denver Mattress store.
What is the address to send a payment?
We are not able to process financing payments at the stores, but you can view your account online to pay your bill, view your current balance and due date, check recent transactions and more! You can also contact the appropriate financing company to find ways to make a payment to your account.
Household Financial (800) 308-6970
Beneficial Financial (800) 371-6441
What is your return policy
Who can I contact about my Orthomatic or Leggett & Platt adjustable bed?
To order parts, or for technical assistance, please call 1-800-888-3078.
Who can I contact regarding sponsorship or a donation?
We have many charities that we currently support, and are not looking to add more at this time.
Where can I get a catalog?
Please send us a
Catalog Request with your contact information. We will be happy to send you a catalog.
Do you ship overseas?
Unfortunately, we are not able to ship internationally at this time.
Does your company have gift cards or bridal registries?
Your friends and family can purchase a gift card by visiting any of our stores. Unfortunately, we do not have a bridal registry at this time.
Who can I contact regarding advertising/marketing?
Are there any franchise opportunities?
Furniture Row is a privately owned company. We do not have any franchise opportunities available at this time.
Where can I find the accessories that you use in your stores?
Most of the accessories are available for purchase at the store. Click here to find store information for your location.
I?d like to be added/removed from your mailing list how can I do so?
Please send us a Customer Service Request with your contact information. We will be happy to add or remove you from our mailing list.
I?m interested in working for your company, where can I apply?
Click here to view our current open positions. Please apply in person at the location of your choice.
Furniture Row Racing® FAQs
Is the Race Team Hiring?
The Furniture Row Racing Team does keep a close team of people but oppotunitue do arrise with our growing team.
Resumes may be sent to :
Attn: Resume
Furniture Row Racing
4000 Forest St
Denver CO 80216
Does the Racing Shop provide tours?
Shop tours are offered twice a day on Thursdays.
For more information or to set an appointment please call the shop directly:
303.322.2008
The Shop is located in Denver, Colorado.
Furniture Row Racing
4000 Forest St
Denver CO 80216
Where can I get Team Apparel?
At this time the only apparel available are Furniture Row Racing hats. You may purchase them online at at your local Furniture Row Store.
How can I contact the team, or ask the team questions?
How can I request a show car appearance?