Return Policy

Welcome to the Furniture Row Web Site. Please review the following basic online purchase return policies.

Denver Matttress Online Purchase Returns

We want you to be fully satisfied with every mattress that you purchase from www.DenverMattress.com. If you are not satisfied with a mattress that you have purchased, you may return it within 30 days of delivery to our returns processing center, or to any Denver Mattress Company store, for a full refund of the purchase price, minus shipping and handling charges.
Per Tennessee law, the 30-day customer satisfaction guarantee does not apply in Tennessee.

Returns to Our Processing Center

Call 1-866-DrChoice to schedule your return. The item must be returned in good condition free of tears, holes, odors, stains or soiling of any kind, in original packaging and with the packing slip to ensure full credit. Please also provide us your telephone number in the event we need to contact you. All return shipping charges are the responsibility of the customer, and must be prepaid. We cannot accept C.O.D. deliveries. Ship the return package to:

Denver Mattress Company - Processing Center
10800 E 45th Ave
Denver, CO 80239
United States of America

Keep the return tracking number from the package you are returning to ensure that the package is received by the processing center. You can expect a refund within 30 days of our receiving your returned item. You will only be refunded the shipping charges if the return is a result of a manufacturer error or a shipping error on our part.

Returns to a Denver Mattress Company Retail Store

Mattresses purchased on www.denvermattress.com may be returned to a Denver Mattress Company retail store. Find the nearest Denver Mattress Company retail store by clicking on Locations. Before visiting the store, call 1-866-DrChoice to schedule your return, place the item securely in the original package and enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records. The mattress must be returned in good condition free of tears, holes, odors, stains or soiling of any kind, in original packaging and with the packing slip to ensure a full credit. Take the mattress to any Denver Mattress Company store. Please allow 30 days for the credit to appear on your billing statement.

Exceptions to the Return Policy

Bedding related products (including, but not limited to pillows, mattress pads, sheets, care kits, and bed frames) are not returnable once they have been used, or removed from the original package.
Per Tennessee law, the 30-day customer satisfaction guarantee does not apply in Tennessee.

Furniture Row Linens Online Purchases

We want you to be fully satisfied with every item that you purchase from Furniture Row Linens. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery to our returns processing center for a full refund of the purchase price, minus shipping and handling charges.

The item must be returned in good condition, in original packaging and with the packing slip to ensure full credit. Please also provide us your telephone number in the event we need to contact you. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Ship the return package to:

Furniture Row Linens - Returns Processing Center
505 N Glenfield Road
New Albany, MS 38652

Keep the return tracking number from the package you are returning to ensure that the package is received by the processing center. You can expect a refund within 30 days of our receiving your returned item. You will only be refunded the shipping charges if the return is a result of a manufacturer error or a shipping error on our part.