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Return Policy

Welcome to the Furniture Row Web Site. Please review the following basic online purchase return policies.

Denver Mattress Online Purchase Returns

365 Day Better Sleep Guarantee

Factory Direct savings on our Exclusive Denver Mattress lineup.
We own the Factory and eliminate the middleman markup!
The lowest price available on all major brand products!
The best satisfaction promise:
Up to 1 year to try your new mattress!
(terms and conditions apply)

Terms and Conditions

First 4 Months after Purchase
100% credit toward refund or exchange

2nd 4 Months
75% credit toward exchange to a different mattress (no refunds)

Final 4 Months
50% credit toward exchange to a different mattress (no refunds)

All clearance purchases are eligible for 100% credit, one time exchange within 90 days of the invoice date. (no refunds)

Customer is responsible for any delivery charges related to return or exchange of mattress.
Valid only for person named on invoice.
Mattresses that are stained or soiled will not be accepted for return or exchange.
Please make sure to protect your investment with a mattress protector and mattress encasement, or mattress pad and care kit.
Per Tennessee law, the 365-day better sleep guarantee does not apply in Tennessee.

Returns to Our Processing Center

For items that were originally purchased online, please call 1-866-DrChoice to schedule your return. For items that were originally purchased in a retail store location, please contact that store to make return arrangements. The item must be returned in good condition free of tears, holes, odors, stains or soiling of any kind, in original packaging and with the packing slip to ensure full credit. Please also provide us your telephone number in the event we need to contact you. All return shipping charges are the responsibility of the customer, and must be prepaid. We cannot accept C.O.D. deliveries. Ship the return package to:

Denver Mattress Company - Processing Center
10800 E 45th Ave
Denver, CO 80239
United States of America

Keep the return tracking number from the package you are returning to ensure that the package is received by the processing center. You can expect a refund within 30 days of our receiving your returned item. You will only be refunded the shipping charges if the return is a result of a manufacturer error or a shipping error on our part.

Returns to a Denver Mattress Company Retail Store

For items that were originally purchased online, please call 1-866-DrChoice to schedule your return. For items that were originally purchased in a retail store location, please contact that store to make return arrangements. Place the item securely in the original package, in order to keep it clean. The mattress must be returned in good condition, free of tears, holes, odors, stains or soiling of any kind to ensure a full credit. Take the mattress to a Denver Mattress Company store. Please allow 30 days for the credit to appear on your billing statement.

Exceptions to the Return Policy

Bedding related products (including, but not limited to: pillows, mattress pads, sheets, care kits, and bed frames) are not returnable once they have been used, or removed from the original package. Tempur-Pedic® Adjustable Bases are not returnable. Per Tennessee law, the 365-day better sleep guarantee does not apply in Tennessee.

Furniture Row Linens Online Purchases

We want you to be fully satisfied with every item that you purchase from Furniture Row Linens. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery to our returns processing center for a full refund of the purchase price, minus shipping and handling charges.

The item must be returned in good condition, in original packaging and with the packing slip to ensure full credit. Please also provide us your telephone number in the event we need to contact you. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Ship the return package to:

Furniture Row Linens - Returns Processing Center
5445 N Bannock St
Denver, CO 80216

Keep the return tracking number from the package you are returning to ensure that the package is received by the processing center. You can expect a refund within 30 days of our receiving your returned item. You will only be refunded the shipping charges if the return is a result of a manufacturer error or a shipping error on our part.