Thank you for being a valued Furniture Row® and Denver Mattress® customer.
Dear Valued Customers,
During this difficult time, our thoughts continue to be with all who are affected by the rapid development of the Coronavirus (COVID-19). To ensure the continued health of our customers and employees, we are regularly monitoring developments in the communities surrounding each of our stores, and are diligently following all of the guidelines provided by public health agencies. On this page, you can read more about the steps we have taken to maintain the safety of our furniture buying process.
Unexpected Wait Times Due to Global Shipping Delays
You may have noticed that an unusual amount of our products are experiencing delays, and we would like to take a moment to be transparent about why this is occurring.
COVID-19 continues to have a substantial impact on shipping and manufacturing industries across the globe, and unfortunately, all furniture retailers are contending with product delays and related challenges as a result. Currently, there are workforce deficiencies creating obstructions and causing congestion in each step of our buying and transportation process, from our furniture manufacturers to international shipping ports and domestic distribution networks.
We apologize for any inconvenience caused by these unforeseen delays. We would like to assure you that even though our furnishings may take some extra time to be delivered, we are doing everything we can to adjust our business model and improve lead times. Thank you for your patience and continued support during these unprecedented times.
Shopping at Furniture Row
For your safety, our stores are open with the following CDC guidelines and procedures in place:
* The policies listed below will continue at every Furniture Row store, regardless of local regulations. Exceptions may apply in states where mask mandates have been discontinued.
We ask that you kindly use masks at all times when in our stores, if you do not have a mask or face cover, we would be happy to provide one for you if you let us know ahead of your visit or upon entering the store. All staff will be required to wear masks at all times.
*Customers living in states where mask mandates have been suspended will not be required to wear masks, however they will still be available upon request. Employees in all stores will continue to wear masks regardless of local regulations.
We will maintain 6 feet of distance between all employees and customers during your shopping experience. We may limit the amount of customers in the store at any given time when necessary to maintain safe social distancing.
We will be monitoring employees' temperatures upon their arrival to work. If any team member registers a fever, they will be sent home immediately.
Every surface in the store will be sanitized after each use. All of our stores have plenty of hand sanitizer for customer and employee use.
100% contactless payment solution when you are ready to check out.
We will continue to offer store to door delivery with no home entry as well as curbside/no-contact pickup.
Shopping at Denver Mattress®
Denver Mattress® locations are open around the country with most of the above procedures that Furniture Row® implemented. Please visit the Denver Mattress® COVID-19 Response Page to learn more about the CDC guidelines being observed in stores.
Deliveries to your home
We are keeping our delivery network running across the country to ensure our customers will continue to receive purchases during this time. Because of concerns regarding the spread of the virus, we are currently offering store to door deliveries.
Our drivers can drop off your purchase at your door, on your porch, or in your garage without stepping foot into your home. Furthermore, our delivery drivers have been equipped with latex & nylon gloves, hand sanitizers, and sanitizing wipes/spray to use on all touched surfaces.
For more information on pick-up or delivery in your area, and for an undated list of store closures & openings:Store Updates