Frequently Asked Questions
Common questions answered just for you.
What is the address or phone number for my local store?
Click here to view a listing of stores in your area.
How do I apply for a Furniture Row Credit Card?
Visit your local store or visit the financing page for more information.
How can I contact Synchrony Financial or access my Synchrony Furniture Row® Credit Card account?
For questions call Synchrony Financial customer service 1-877-295-2080 or you can register and manage your account at MySynchrony.
What do I do with my Furniture Row card by Capital One?
You will continue to receive paper or email statements from Capital One until your balance is paid in full. You can access your account online at Capital One® Bank. If you need additional assistance, you can call 1-877-560-0761 to speak with a representative. Capital One will provide customer service to you through the payment in full of your account.
Can I still make purchases with my Furniture Row card by Capital One?
For new, interest free promotional purchases, please visit your local store or apply online for our new Furniture Row card by Synchrony.
Do you offer layaway?
Yes, we offer layaway in our stores. We also offer multiple financing options (W.A.C.) that will let you take advantage of having the product in your home.
Do you offer delivery? If so, how much does it cost?
Yes, we have a delivery option. Delivery charges depend on your distance from the closest location as well as the items purchased.
Do Furniture Row stores offer gift cards, and if so, how do I redeem them and do they expire?
You may purchase gift cards at any Furniture Row Location that may be used in any Sofa Mart in the United States. These may be redeemed at any of the Furniture Row Companies. Ask your local sales associate about expiration dates.
Can I make my finance payments here at the store?
No, all payments need to be made by mail or online. See the financing page for more information.
Can I buy an extended warranty?
Furniture Row currently does not offer extended warranties. However, many of our manufacturers offer warranties beyond the standard one-year warranty offered by Furniture Row companies. Our sales associates will explain longer manufacturer warranties as they occur in specific products.
The item I like is marked clearance, what does that mean?
These Clearance items are brand new, out of the box products that are being phased out, or offered during a while supplies last promotion. These items are discontinued to make room for new and exciting editions to our ever expanding line up of products. While these items are going away, they still follow the Furniture Row Company belief that we carry only pieces of lasting style that are made using the highest quality materials. These Clearance products* are accompanied by a limited 90-day manufacturer defect warranty. This means that after the product is picked up or delivered, it may not be exchanged or returned due to any size, color or aesthetic dislike of the product. However, if any defects with the products are found within 90 days of receiving your product, it may be valid for repair or replacement upon immediately contacting your local store or the Help Desk at 844-763-6278. For a full listing of manufacturer defect coverage of a product please contact your local store or the Help Desk at 844-763-6278. As with all of our products, if the item has any noticeable damage out of the box at the time of possession, an exchange for the identical product may be authorized upon immediately contacting your local store or the Help Desk.
*All Outdoor clearance product(s) offer a 7-day exchange guarantee but do not include a warranty.
How long does it take to order?
Some items are in stock at the store for immediate pickup or delivery. Otherwise your furniture will be ordered from our distribution centers. Trucks arrive weekly and your order will be put on the next available truck to the store. Your local store's sales associate will be able to give you a more accurate time frame for arrival to the store. Most orders can be completed in a 2 to 4 week time frame.
Does this come in another color?
Sofa Mart has many groups that are available in other colors. The groups with other colors will have examples on display in the store for you to see, though the best way to know is to ask a sales associate.
Is my furniture made of solid wood?
While many of our products are constructed entirely of solid hardwood, some items may only include solid hardwood construction in high-impact areas such as the foundation or frame. In addition to a hardwood foundation, the product may also include MDF of furniture-grade plywood in low-impact or decorative areas where strength isn't necessary. The reason for this combination is to save on the cost of materials in order to guarantee more affordable prices alongside high-quality materials and additional support.
Do you offer Special Orders on Furniture?
We are proud to offer Special Order selections on a variety of our upholstery products. These items are identified with in store signage or online via the Feature, "Special Order Available." In store we display the available fabrics, along with schematics of the available pieces, with each collection that is part of our Special Order program. This gives you the opportunity to truly, make it yours.
Are there weight limits on your products?
Many of our vendors do not provide weight restrictions. Some vendors will test a product up to certain weights for normal everyday use, but this is not an industry standard available on all furniture lines. If you would like more information regarding weight restrictions on a specific product, please contact your local store.
Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?
Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Endurosuede fabrics that provide excellent durability Your Sofa Mart sales associate will be able to help you determine your needs based upon your lifestyle. They will also be able to explain the various types of leathers and fabrics along with the durability rating of each covering.
What is the difference between corrected leathers vs. non-corrected leathers?
Corrected leathers will have higher levels of pigmentation and protection that create a more consistent look with less care needed. Non-corrected leathers are more natural and reflect the natural markings that make each hide unique. This makes it softer and suppler, but requires greater care against spilling and stains. Sofa Mart has a unique system called the "4 S's of Leather" that will help you determine the type of leather that best fits your needs. Our Sales Associates can show you this process in our store.
What is the difference between Microfiber and Endurosuede?
Endurosuede is our own term for Microfiber. Endurosuede is 100% polyester with tremendous durability and is very easily cleaned.
Where is this furniture made?
Sofa Mart shops the world over to bring you the very best in home furnishings. Some products are made here in the United States while others are directly imported from Europe and Asia. Sofa Mart is constantly shopping for the best quality at the best price.
Do I have to get the tables that are with the set or can I pick out others?
You may substitute other tables, rugs, chairs or lamps to create the design that is just right for your room. Many customers take advantage of our carefully coordinated displays, however the choice is yours. Our trained sales associates are available to assist you in this process.
Can I get the recliner instead of the chair that's in the group?
If you are purchasing a room group you can switch out the items for any other items in the set that are of equal or greater value (Additional Costs May Apply). In addition you can mix and match any style of chair with any table to create the specific look you are trying to achieve.
How long will it last?
The life of your new furniture will be dependent on your use and lifestyle. You sales associate is able to point out the various types of construction to help you determine the best materials and build for your furniture needs.
Does the bed include a mattress?
Our bed frames do not include a mattress. Due to the variety of options available in mattresses, we want to make sure you are provided the opportunity to pick out the best mattress for your needs. Shop our Denver Mattress selection here to find the best mattress for you.
Why do you have sofas on racks?
Unlike other conventional furniture stores that might just show you a small piece of fabric or leather, Sofa Mart carries full size samples for your consideration. The colors shown on the racks are also stocked in our Distribution Centers.
What are the sales staff's favorite sets? What pieces have employees purchased?
Just as every customer has a different home or room, our employees have a variety of tastes and needs for their own homes. Our trained sales associates are available to answer any questions you may have.
Is a mattress upgrade available on sleeper sofas?
Currently the mattress that is shown on the showroom sample is the only mattress available for that particular sleeper. However, you may be assured that Sofa Mart only allows high quality innerspring mattresses on all sleeper sofas.
Why does my sofa feel firmer or sit more firm when it was delivered compared to the way it felt in the showroom?
All sofas and upholstered furniture items will have a small "break in" period. The foam, at all levels of quality, will soften as the cushions are broken in. The items on our floor under go a process as soon as they arrive to the display floor to "break them in." After a short period of use, your new furniture will soon have the same comfort of the showroom products.
Will this particular room group be around if I decide to buy additional pieces in a year? What about in six months? How long will you carry it?
We suggest getting all of the pieces you want to complete your set at the time of purchase. Due to style changes, color changes, and vendor changes it is very difficult to predict if a piece will match down the road.
Can I mix and match items in a set?
If you are purchasing a room group you can switch out the items for any other items in the set that are of equal or greater value. In addition you can mix and match any style of chair with any table to create the specific look you are trying to achieve.
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