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Ratings and Reviews for Furniture Store in Abilene, TX

4.8
Based on 55 reviews
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Customer Reviews

Reviews (47)
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What customers are saying:

Customers consistently praise the friendly, helpful, and knowledgeable sales staff, highlighting their excellent service and willingness to go above and beyond. Many appreciate the no-pressure sales approach and the staff's ability to answer questions and assist with selections.

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Verified buyer
I recommend this store
I bought two entertainment sofas and a bed a few months ago. They were very kind and everything went smooth. Fast forward a couple of months, my dog yanked the plug in to my sofa out of the socket and broke the plug, went back to furniture row and they were kind enough to give me a new cord! Above and beyond! Thank you!!!
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I recommend this store
sales men were very informative and answered all of are questions.
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Verified buyer
I recommend this store
Can't say enough good things about Jacob!! He was friendly and very helpful. He is very knowledgeable about his products, spent time listening to our needs and explaining the options that we had. He gave us plenty of time to "try out" the mattresses we were considering, not rushing us at all, and explained the differences between the choices. We picked the Doctor's Choice Elite and he took care of the purchase process quickly and efficiently. We'll come back to look at recliners!!
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I recommend this store
William was exceptional! efficient, nice and easy to work with!
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Verified buyer
I recommend this store
Jacob was such a great help to me(-: I absolutely love the benches I decided on. He was interested in what I needed and listened intently! I will for sure be back(-:
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Verified buyer
I recommend this store
Every time I come into the store I’m greeted by the friendly staff. I have worked w/ Jacob and recently Brad. I’m wanting another massage chair and this is where I would definitely buy one! I like that I can test them out in the store. the deals they run are pretty awesome.. I hope I’m able to get that 2nd chair soon!
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I recommend this store
Just a shout out to Darren at the Abilene store. Great asset to your company. very knowledgeable and friendly. No pressure . We bought some living room furniture and can't wait for it to be delivered. Thank you Darren. The experience was awesome.
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I recommend this store
HAD SUCH A GOOD EXPERIENCE WITH FURNITURE ROW! THEY WERE VERY HELPFUL AND AFTER A COUPLE OF HICCUPS, THE WERE RIGHT THERE ON THE SPOT TO ADJUST THEM! THEY ARE GREAT!
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Verified buyer
I recommend this store
Mike P and the rest of staff were amazing!!
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Verified buyer
I recommend this store
really nice and helpful guys in this store!!
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I recommend this store
Great experience!
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Fast service

I called to see if the items were in stock to save a 100 mile round trip. They were not but Gabriel said he could order and contact me when the items arrived. he answered all my questions and searched other stores to see if they had them in stock then ordered what I needed and I paid with some link he walked me through to be able to use. Very good person.
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mike

mike was an excellent sales man. took good care of us. on a scale of one throught ten we would rate him a ten. he's courteous, and very helpful.
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I went in just to look around and found the table that i was looking for and while i was looking around also found chest drawes that was on sale and got it too. I was very please with all of it even on the person that help me , he was very nice to me...........
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The service was professional and excellent! They were available to help and answe questions yet did not bother us the whole time we were shopping! Good prices also! Very nice certainly recommend!
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Found just what we wanted

We had looked at several stores all day long. We couldn't find exactly what we wanted. Either we were settling for less to save money or we were going to spend way more than we needed. Nelson showed us several choices, then we found exactly what we were looking for at the right price! And he was helpful and knowledgeable, but not "hard sell". We bought two power recline sofas in top grain leather; pretty and comfortable. We walked out feeling great about our purchase. If we need furniture in the future, we will go see Nelson.
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Excellent store layout and furniture display. Staff was outstanding in explaining the different functions and advantages of the items I looked at. I will be going back for other items.
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My son suggested I go to one of the "better known" furniture stores but I chose you guys instead and am so glad I did. You have been wonderful and your customer service and satisfaction is awesome.
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We had the absolute most amazing experience with Furniture Row this weekend. We bought a sectional back in April 2016. About a month after we bought it the armrest broke, we had bought in the extended warranty, but the warranty company said they wouldn't cover it. The local store replaced the defective chair but within another month we started noticing that the cushions would not stay at on and the fabric was wearing very quickly. We started looking for another couch and put a review on the sectional on Furniture Row's website. Within six hours of doing the review I had been contacted by their quality assurance by email they let me know that the local store would be contacting us within the next 24-48 hours. Jacob called, he had originally sold us the sectional, he told us to come in the next day and that we would be getting a credit for our sectional to buy what we wanted. We had an amazing experience and Jacob gave us an even more amazing deal on the sectional that we have now. We have been shopping with Furniture Row for 6 years and this is why. they always go above and beyond to make sure that we get what we want and are completely satisfied with our product and purchase. Thank you so much for the awesome experience and for being willing to ensure that your customers are happy.
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Very Satisfied

My experience at our Oak Express was great. The salesman was patient as I walked through searching for the dining set I wanted. He even carried chairs from across the showroom to help me decide on the ones I liked the best. I'll shop there again!
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Great place

I went in just to look, fell in love with two lamps. However, one was a little different from the other. The man helping me said they would order two more to make sure they matched. He did. I went to pick them up and they took them out of the box and made sure they were what i liked. Very nice staff. I will shop here again.
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The manager was extremely helpful and had our interests at heart. We did not feel pressured or harassed when walking into the store. Great experience and would highly recommend.
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Jacob

Jacob Williams was my salesperson, he did a wonderful job showing me my selections and options and gave me advice on what I should and shouldn't buy, because it was my first time to buy furniture. Had a great experience and he's a pretty good manager to have as well!
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Helpful Staff

The staff was very helpful. Not pushy, which we appreciated.
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Great place to shop

Great selection and sales staff does not hover over you but very easy to find if you have questions.
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Great service!

I was very impressed with the service at Furniture Row. One of my pet peeves is for a salesman to be breathing down my neck as we're trying to look around. The salesman immediately made himself available, informed us of the sales, and gave us space to look. When we had questions he immediately made himself available again and knew the answers. He was very knowledgeable. If he wasn't sure about the answer, he quickly found out. We will definitely be returning.
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I love my new mattress! The selection was great and I feel like I got a very fair price. Nelson was very helpful and knowledgeable. 10/10 would buy from him/this store again.
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good experience

When we arrived we were greeted by an associate , Nelson Crow. He was most helpful and respectful of our needs. His attention to details and product knowledge was outstanding. With his help we were successful in our quest.
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Excellent

I will be purchasing my next bed room and living room item's there.
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Verified buyer
I recommend this store
Great pleasure dealing with Joshua Skipworth, he was very helpful and patient. He answered all our questions. we will do business there again.
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I recommend this store
we have bought multiple pieces of furniture from the Abilene store. the employees are always friendly and very helpful.
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Great Service

Jacob was so helpful, we bought 5 twin over full bunkbeds sets in gray. Can't wait to get them! Thank you Jacob.
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Jacob was our salesperson and was very helpful. Made our Christmas Merry.
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Verified buyer
I recommend this store
Great customer service! Josh was very friendly, knowledgeable and super helpful with getting my card fixed!!
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Great customer service! Appreciated the genuine desire to help me find the pieces I needed, no hard sell. I would absolutely recommend the store, and will return for future needs. Sales team rocked!!!
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Great store, great staff

The staff is very helpful and friendly. Not at all pushy. They are also very knowledge about their product line, even if the don't have something on the floor. They will look it up for you. Great service.
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So far so good

We went to decide upon what kind of furniture we want for a new house next month, the gentlemen were very helpful and friendly. So far we have found the perfect couch, I just hope it's there in a month :)
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Just Browsing

Some great things in store! Some things a little pricey. Just browsing, but will definitely go back.
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Fast and Helpful Service

Nelson was very helpful. He was quick to determine what my needs where then directed me to my options, gave me enough information to make a decision and then let me decide without any pressure. After I decided, he processed my order quickly and I was out of the store in no time!
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Location Review

First visit to this location and was pleasantly surprised. Salesperson was friendly & helpful. Answered all of our questions concerning the item we were searching for -- measured beds & mattresses; helped with mattress pads, and bed frames. Gave us time to digest the information, and look around. Came back to answer more questions before we made our purchase. A very good experience for us, and looking forward to our purchase arriving!
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Had a wonderful day experience here! Great selection and great service. The store is very organized and easy to find. If they don't have what you want in stock, they will order it! Extremely helpful.
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I had gone to several furniture stores in my area before finding the couch that I wanted from sofa mart. The selection was very well, not to pricy and the service was pleasant. I was pleasantly surprised.
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Very helpful!

We bought our daughter and her family a dining room table for Christmas. The salesman was very helpful, but not a "stalker". He stayed in the area to answer questions, but did not pressure us in any way. They wanted a table that was smaller most of the time, but they could put a leaf in if they had company. He not only helped us to find the perfect table, but helped save us about $80 when we were picking the chairs to go with it. I would definitely recommend this store to anyone!
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Great bed

I like the bed we purchased from furniture row. Looks very nice and was affordable at the warehouse sale!
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Found some good deals

We were on a hunt for a kitchen table and barstools also living room furniture. We were Able to get barstools and a kitchen table to suit our needs. Friendly staff, helpful too.
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Verified buyer
purchased over $3000.00 on furniture. Waited almost 2 weeks for delivery to find that they messed up the items. Called store spoke to shift manager and expected us to pay an additional $70.00 for their error. All dhe could do was apologize but wouldn't fix their error unless we paid the difference between the 2 items the mixed up. We paid cash and now we don't have furniture and have to wait 5 to 10 business days for a refund check that we are expected to pick up at the store. I understand mistakes can happen but it wasn't our fault and they still wanted us to pay more money. not hapoy
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Verified buyer
I bought a Denver mattress from this store its not 5 years old and it sags with my body and if anyone else is on the other side they roll down I went to the store Joshua S. told me it's ill under warranty and to go take pictures with a golf ball and send him . we'll he texts and said I don't see any sagging I told him to come lay on it and he can see . which he doesn't do. I receive a call and he said there's nothing we can do. so I recommend not buying any mattresses there.
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