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Ratings and Reviews for Furniture Row Store in Albuquerque, New Mexico

4.6
Based on 107 reviews
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Customer Reviews

Reviews (92)
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What customers are saying:

Customers consistently praise the helpful and professional sales staff, who provide excellent service without being pushy. Many appreciate the wide selection of inventory and the overall positive shopping experience, often recommending the store to others.

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Verified buyer
I recommend this store
The dining room set I saw on television that inspired me to go in turned out to be sold out nationwide, but my salesman Aronold connected me with an even nicer, all be it more expensive ensemble and I LOVE it. My house now has that country, “homey” feeling I’ve been seeking for several years. THANK YOU, FURNITURE ROW !!
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Edwin's review photo of NM-Albuquerque-Furniture Row Shopping Center - image 1
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I recommend this store
we order some couches for our TV room and they look wonderful!!!! Delivery was an outstanding experience!!!
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Mark's review photo of NM-Albuquerque-Furniture Row Shopping Center - image 1
Mark's review photo of NM-Albuquerque-Furniture Row Shopping Center - image 2
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I recommend this store
Edwin the sales associate there was excellent. he was very helpful and knowledgeable. he was also kind and considerate and let us walk around the store and Inspect and try out some of the furniture. he was instantly there to help us when we were ready. I will definitely be back and tell people I know about this place.
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I recommend this store
Great customer service. Salesman was knowledgeable and professional!
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I recommend this store
The store had many options and great deals for financing!
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I recommend this store
really good customer service and very receptive to customer needs. they kept me posted on the timeline of my piece and it was a smooth purchasing process.
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I recommend this store
The hardest part is deciding, but the service & process have been great every time. I have made several 7-10 purchases from this store & have been happy with the service & product each time.
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I needed seating for my small apartment and thought I would check out the sale at Sofa Mart. Brian knew just what I wanted and took me right to the perfect sofa. I couldn’t have been happier. Great store, great selection, great service.
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I recommend this store
We are itinerary shoppers. We walked in with a couple of options in mind, the salesperson recognized that we had a clear agenda, explained the differences and optional configurations to help us make a decision. total process took less than an hour. Delivery and installation was fast and easy. We actually found a minor defect in the product, and the store repaired it the next day.
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I recommend this store
My experience was very good. As I browsed the sales staff did not hover or pester, but when i was ready to consider a purchase they were there to assist me. When i pointed out a lower online sales price, there was no discussion - that was the price. Michelle was very personable and helpful, as well as the delivery crew. Good follow up and communication.
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I recommend this store
so excited to have my new dining set, they made it so quick and easy!
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I recommend this store
This was our second time working with our sales associate Edwin Mugwagwa. He was professional and very helpful. He went above and beyond in helping us find a TV stand to match the living room furniture we purchased with him. We highly recommend Furniture Row as they have a nice selection of home furnishings!
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I recommend this store
my experience with my sales person in the company was five stars all the way across I got a good value and I got a sales person that knew what he was talking about and he was extremely helpful
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Customer Service!

I have been a customer for years and in February we bought a beautiful sofa and love seat. The leather on the sofa started to deteriorate recently so I called the local store. Minnie answered the phone and was very helpful and informative. She asked me to send pictures. Within moments of sending the photos, I received a call from Minnie and our problem was resolved. I was stunned that it was this easy and more than that she gave me excellent advice for caring for my sofa to avoid this in the future. I told my husband, we are never buying furniture anywhere else.
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Review

Staff very helpful. The building leaks when it rains.
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Customer service is outstanding!

I enjoy shopping here with their great selection of items then top it off with outstanding customer service.
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Love it

Had a really good shopping experience from shopping to buying. They we're super friendly. Had a little miscommunication when my order came in but other than that I would come back.!!
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helpful, knowledgable associate

I researched some of the selections available online and knew exactly what i wanted to purchase. the associate was very helpful and didn’t try pushing any extra sales. He ordered my sofa and chair for me very quickly. I can not wait to have it delivered to enjoy them. sofamart has some nice selections and styles to choose from along with great service.
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Very Helpful

Daniel was very helpful at picking out some furniture and creating a payment options.
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great store!

This store has great furniture and I'm completely satisfied with the media center we purchased. We were able to get it right away and the manager was willing to work with us on the price.
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FR Easy

great job we looked at five stores and FR got our business. I think that says it all
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Very happy

This was the first time I had been to Sofa Mart and I was blown away by the service, selection, prices and quality. The first thing that struck me is how patient the representative was, he was not pushy at all, he listened to what I wanted and answered all my questions. I have already recommended this place to two different people!
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Minnie the sales clerk was able to listen to my needs and direct me to the best sectional couch for me. She had information about the minimal (if any) maintenance needed for electric recliners and put my mind at ease. This was the best retail experience I have ever had.
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Second time shopper

This was my second purchase from Sofa Mart. The customer service is always great. Adam helped this time and was really great and patient as i had a lot of questions! I was shown an alternative option that still gave me all I had wanted in the furniture style but also met the budget I mentioned wanting to stay within. I was very happy with my shopping experience on both visits.
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Jesse furniture

I have purchased the Jesse set and as I have not received it yet, I cannot comment on the durability as of yet. I did like what I had seen in the store and I think my family will be happy with the purchase. The customer service was excellent and I had an enjoyable buying experience.
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Great

I worked with the Brandon (manager) he was very professional and helpful. I had a great buying experience and will update when my furniture arrives. Based on the service I'm sure I won't have any issues. But if I do I know Brandon will resolve it. Update to come.
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Right Place, Right Stuff, Right Price

The Oak Express location just off of I-40 and Carlisle in Albuquerque is conveniently located with ample parking. The store is clean, well lit and well organized. We had no difficulty locating the types of items we were shopping for. It was our second visit. The sales representatives who greeted us were courteous, friendly and informative. They helped us understand the differences between various gathering table and chair sets, and which items could be purchased separately, so that we could make a decision. We actually want to modify a table on display and were concerned about how much weight it might carry. The sales representative literally hopped up on the table and proclaimed that it would hold at least 265 lbs. Now that is service! We bought the table and 8 chairs at great prices. The store will assemble the items and deliver them for a very reasonable charge at a time that is convenient for us. It could not have been a smoother transaction.
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Awesome helpers

Upon entering sofa mart we were greeted with hello we were half way through the store when a friendly sales associate (Adam) offered help. We were vague on what we wanted and Adam was able to steer us to great ideas. We found an sissor lift coffee table that Adam and an associate worked hard to help us purchase and load into car. We will be going back to this store.
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Was pleased with all the fine selections to choose from, but more excited that they still had matching chairs to our kitchen set from over 20 years. This is why we visited showroom..
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Most courteous, helpful non pressured sales experience I've had. We would recommend this store to everyone!!
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Brandon has been amazing in helping us pick the right stuff for our new home. I will be returning many times soon.
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Minnie was very helpful in finding me a sofa that I liked and could afford. She went thru the paperwork and explained everything. Brennon also was very helpful.
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Great Customer Service

Was lucky enough to find a unique piece in Stock and on sale. Customer service was great and both sales folks were very helpful.
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5 Stars

We were very pleased with our trip to Bedroom Expressions. We came across it while searching the web,and we were so glad we did. I recommend this store to anyone looking for a pleasant experience while furniture shopping.
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Great Store!

Where do I even start.... Pleasant staff, large variety of furniture, and just an overall a great experience. We had looked at many other stores and were happy we chose this store. I give this store 5 stars all around, and we will be returning. Thank you Oak Express.
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Wonderful Experience

We went into Sofa Mart in Albuquerque, NM for the first time and were very happy. We went in looking to furnish a new home. We were happy with the quality of service and selection provided. We had a very helpful and knowledgeable sales person which helped ease the whole process as there are so many furniture stores where quality service is lacking. 5 stars all around.
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Great selection of furniture. The salesman was wonderful. Answered every question, didn't follow us around, was extremely helpful. Will definitely go back there for our next purchase.
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Verified buyer
I recommend this store
We always enjoy shopping here. There is a lot of inventory to view. The staff has always been very helpful in assisting us find what we are looking for and customizing the order to suit our needs.
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I recommend this store
my wife and i ordered some new furniture.everything was excellent .VERY SATISFIED...
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I recommend this store
This was the second time we I purchased from this location. We love the selection and feel the quality of the products are good. The service from the team members has always been great. I have and will continue to recommend this store to people.
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I recommend this store
Great customer service they have at this location, my husband and I look around the store and we found the couch and love seat we needed. We have been buying our furniture's from this store for a long time. They are so very helpful and courtesy . Great furniture and they last a long time.
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I recommend this store
Wonderful store with exceptional choices. Best store in the area to buy furniture that is not out of this world expensive.
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I recommend this store
Great staff and all around store. Never have I had any problems.
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I recommend this store
Great Store! Lots of inventory! great Sales,service and delivery. Highly recommend
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I recommend this store
Louis at the Albuquerque store was fantastic. Louis started by greeting us with kindness, warmth, and asked how we were doing. They let us know they were there if we had any questions. Louis was attentive without being pushy and answered questions we had and being honest if there was something they couldn't answer while asking a co-worker to ensure we had an accurate answer. Louis balanced the attention perfectly with allowing our need to explore items on our own. Throughout the sales process Louis was friendly and helpful. We've had a previous bad experience at the store which kept us away for years after having purchased several items. The experience with Louis has turned us back into customers and we anticipate returning for additional purchases. We also appreciate the helpful attitude from Joshua, Louis's manager today. Thank you for a positive experience and winning us back! Dominick
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I recommend this store
My furniture looks great and is well built. The price was also good compared to competing furniture. Finally, Furniture Row met the original delivery date and the delivery folks made things easy and on time.
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I recommend this store
Marc was Awesome he let us shop without being Pressured but was able to answer all our questions. Keep us informed on our order And followed up with her satisfaction of the delivery process. We will definitely return. Quality of furniture was much better than the last place we purchased.
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I recommend this store
Well thank you very much! This store was fantastic yesterday! We are absolutely thrilled with the furniture and experience we had in your store! Salesmen Domink Was very helpful,honest, and certainly there for US! This location was very clean and Easy on the eyes! amazing selection and service. Thank You Furniture Row for making our new home Whole! Kind regards from our 505 Family to yours!
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I recommend this store
Michelle was absolutely amazing!! She took the time to help me find the perfect dinning table and accent chairs for my living area.. She went above and beyond! I couldn't have asked for a better person!
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I recommend this store
Furniture Row had everything that my girlfriend and I were looking for. we worked with Margette, who was very friendly and knowledgeable about the products and programs going on. She helped us pick out the perfect sectional for our home.
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