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Ratings and Reviews for Furniture Row Store in Billings, Montana

4.7
Based on 81 reviews
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Customer Reviews

Reviews (67)
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What customers are saying:

Customers consistently praise the excellent and helpful sales staff, highlighting their knowledge and non-pressuring approach. Many reviewers found the shopping experience quick and easy, with staff like Becky, Alex, Dillon, and James Drake receiving specific commendation for their outstanding service and ability to assist with selections and provide good deals. The store is frequently described as having a great selection and a pleasant atmosphere, making it a recommended destination for future purchases.

Generated using AI from customer reviews

Best place for furniture

I enjoy my experience every time I shop here. It is convenient for all household furnishings. I would like to recommend this for anyone looking for a bed, dining room and living room furniture. They also have home decor which is also great!
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I recommend this store
we went to Furniture Row after going to a few other furniture stores. the gentleman that helped us, Dillon Quast, was the most amazing salesman. he followed us around answering any and all questions. gave advice and helped us pick colors and tried to find us the best deals possible. he was pleasant and fun to be around and extremely knowledgeable. we will be back again.
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I recommend this store
I have been searching for awhile looking for the right furniture for our new home. Went to several different furniture stores and could not find anything. Finally went to Furniture Row and had the most helpful sales person ever. Helped us find and order exactly what I had visioned for our living room. Super nice staff! Had a wonderful experience! Will definitely shop here again and recommend it to all our friends and family! Thank you Furniture Row!
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I recommend this store
I walked into this store assuming I would be bombarded with sales reps pushing me to buy. These were the most laid back, non-pushy people I think I have ever dealt with! I found some great furniture that I am interested in buying in the near future with their vast selection. Would recommend 10/10 for the options offered and mellow vibes!
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I recommend this store
Store was bright and beautiful with a LOT of inventory. Must say we had THE BEST salesperson!!! He was awesome and we will go back.
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I recommend this store
Had great service
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I would like to say from beginning to end, Becky provided the best in customer service! Very helpful!👍👍
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I recommend this store
The employees are all very helpful, the floor has a good variety of items.
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I recommend this store
Eddie, Becky and Dillon were all fabulous to work with. Great pricing, great service, friendly staff. I ordered home furniture and office furniture. Opened a CC and got 4 yrs interest free. What more can you ask for.
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I recommend this store
Great service and quality furniture!
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I recommend this store
amazing customer service, Alexis is very knowledgeable and patient and the quality of furniture is fantastic
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I recommend this store
I bought a sofa on Saturday. Then, on Wednesday bought a dining set. The sales people are top notch. Everyone was pleasant and professional. They are very helpful but not pushy. I am thrilled with both purchases. Maybe I’ll be back again this week? We will see.
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I recommend this store
I went in to find a Lazy Boy replacement. A very nice young man greeted me and helped me locate the chairs and answered a few questions about them. I got a new chair in less than 20 minutes. This is how I like to do my shopping, quick and easy. I will definitely come back. I have to pick up my chair. 😂😂 Seriously, I will come back for anything else I need in the future.
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I recommend this store
Alex was so knowledgeable and so non-pressure. very accommodating. Will definitely ask for her help again. Furniture Row has so much to choose from. Thank you!
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I recommend this store
The manager was very polite and patient. was not a pushy salesperson. would definitely seek him out again for future purchases.
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I recommend this store
customer service was excellent and product has quality
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I recommend this store
Jonathan Grosse was very helpful in picking out what I needed.
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I recommend this store
James Drake is Great! Provide details, including advice and Awesome customer service! I appreciate his professionalism and appreciate Furniture Row for having quality personnel. James was super helpful today helping us pick out a mattress. We purchased a Doctors Choice Hybrid King size mattress (which is why we were in store) We told James our concerns and he validated our reasoning and we not only bought the mattress but also the electric adjustable base, pillows, and cooling pads. Can't wait for it to arrive!
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I recommend this store
my husband and I love coming here and shopping. Will be in again real soon.
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I recommend this store
Sebastion was awesome! helpful, responsive and pleasant to work with. helped us to get what we needed.he made extra effort and that is so appreciated. thank you!
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I recommend this store
Great, friendly staff to work with!
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I recommend this store
I travel from Wyoming just to shop at the Billings store. Good selection, they post their prices, unlike local stores in Wyoming. The staff does not pressure you to buy. They are knowledgeable of their products. Great folks to do business with.
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Outstanding Service

Very happy with the gentleman who helped us pick out our new furniture! He was very knowledgeable in all the different pieces we need. We got everything for our new house at one location!
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Great Service

Came in looking for a couch for my mom who lives in Billings. Alex was great. Helped us determine what was in stock for pickup the next day and stayed within our budget. Great help. The mover gentleman with the dreds was great as well. Kind and courteous. Would def be back for more furniture of i lived close. But will recommend for family in the area.
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A+++ for Furniture Row Billings

We had the an exceptional experience shopping for new family room furniture at Furniture Row. Store manager, Eddy N. is outstanding, knowledgeable and very helpful! FYI: We paid $350 less for our sofa at Furniture Row versus a competitor store in Billings. Before you buy give Furniture Row a try!
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Salesman

One of the things we like about Furniture Row is that they do not swarm on you, they greet and then let you look. No pressure = this is a deal breaker for us. We have purchased multiple items from this store and have always been highly satisfied
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Hudson Park Table and Chairs

Great customer service from Ryan Adams! Would recommend Oak Express to anyone looking for new furniture. He was very helpful and answered lots of questions but also let us take our time and look around. Very kind to my elderly Mom who needed a place to sit down. Just an all around great guy!!!
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Great store

We had a great experience ordering our new leather sectional . There was only one leather sectional that had the glider rocker recliner option, but it is one that we loved. The staff was knowledgeable and friendly. It took just a little while to place our order. We will shop there again.
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Mattress purchase

Salesman was very friendly and helpful. He explained the type of matttess I was looking for. He helped me pick out the mattress that would give me the best comfort in my price range.
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Bedroom furniture

The salesman was pleasant and helpful. The bedroom set I picked out apparentely is very popular as it is back ordered to August whicj was a little disappointing. The quality of the furniture appears to be very good. Fianceing was very good.
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Great Experience!

This is my 5th time shopping (and purchasing) at Furniture Row. The selection is great and employees are friendly and knowledgeable. Viola helped me with my most recent purchase of 2 dressers (chests of drawers) and I was able to take advantage of 36 months - no interest!
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We recently purchased some home office furniture at Oak Express in Billings and we're quite pleased with our experience. Our sales rep, Viola Simon, was extremely helpful and very knowledgeable about the furniture. I would have no problem recommending your store to my friends.
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New bedroom

We liked the service, selection and 6 years no interest.
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AWESOME EXPERIENCE

As we entered the store a young man came up and introduced himself and asked if he could help us find a mattress. We told him our needs and he showed us what he recommended and what would work best for us , after he found out about our needs. Mitch took great care of us and explained things to our satisfaction. We ordered the mattresses and are excited for them to arrive. Great job Mitch !
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Viola

Viola was the salesperson that helped me on Monday, January 30th. She was absolutely delightful to work with. She helped me find everything I needed to make my daughters room bright and beautiful! Thanks Viola!
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Good service and help

Knew what I wanted and the salesman showed me what they had and the service was very good.
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Impressive

Staff very friendly and lots of merchandise to choose from that's appealing.
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The gentleman I worked with was very helpful. I just purchased a new sofa
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Headboard

I was looking for a headboard for my daughter and had the best experience. Went to a few other furniture stores and did not get the service we received at Furniture Row.
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Great experience, excellent service

Walked into sofa mart and was greeted by a manager named Eddy. He was not pushing anything on us and was very helpful in meeting my families needs. Will return to furniture row for future purchases. Great place to shop!
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Very helpful

I just bought a recliner from them. I was impressed with the salesman. Was very helpful without being pushy. If I run into a pushy salesman I just leave.
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Great selection

We shopped at the Billings, MT location yesterday and were wonderfully surprised at all the options they have. Ryan was super helpful and right on task! We got beautiful dining room chairs that are unique and US! Thanks for all your help.
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Made my purchasing experience great!

I was shopping for a new dining set and went to the Billings, MT location. Kourt made my shopping/purchasing experience great! He answered every question confidently and never made me feel pressured. He allowed me to take my time to compare and even provided a quote so I could compare similar items at another store. Oak Express easily had the best prices and quality was exceptional! I'm very pleased with my purchase of a dining set. Delivery & set-up was faster than expected and the men who came to the house were very professional and fast!
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I easily found the jewelry armoire that I was looking for. The young man who helped me was very professional . It was delivered to the store in a week.
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Bed

I have purchased several items from Furniture Row in the past; mattress, table, chairs, and now a bed. All of my experiences have been wonderful. Everyone has always been so knowledge and very professional and friendly. The buying experience is made easy. I had Viola as an associate and she was wonderful and very helpful. Thank you!
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Great Experience

Needed a very specific size/shape dining table for my small home. Staff person I worked with was exceptionally patient with my hundred questions! She even showed me pics of the same table that she has in her home so I could get a visual. She offered financing, something I hadn't even thought of. Very helpful and knowledgeable. Would definitely recommend!
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great experience and found what I was looking for

This was the first furniture store I walked into on my quest for new living room furniture. Turns out it was the only store I needed to go to! I got just the right amount of help and easily found what I was looking for. Everything went smoothly.
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Service was great, not pushy at all. Great selection in our price range. Purchased a sofa and two recliners for our home from the Bonanza line. We picked it up ourselves and brought it home. Sofa is super comfy; only hope our pieces hold up as after reading the reviews on this line there was some derogatory comments.
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Chaise Lounger

Love our new lounger. Got an EXCELLENT price on a brand new piece because it is a last years model. It was pouring rain, but we still wanted to take it home with us so they wrapped it up in a big bag and loaded it for us. The store is full of nice furniture all displayed well. The employees are friendly, they let you look around a bit first, then ask if you need help with anything. I will definitely be back to this store first when we need any furniture in the future.
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Fast, efficient, and helpful. Great selection and the clearance section is a treasure trove.
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