Ratings and Reviews for Furniture Row Store in Bryan, Texas
My daughter and I had the best experience today at the Bryan Tx store. We recently decided to get a new couch and thought my 9 yo should help pick it out. She is autistic so change is very hard for her and she does not want to get rid of the only couch she remembers. But then we met Chaylan. Chaylan was so sweet and let me daughter talk her ear off about how much she doesn’t want a new couch. Then we found it, the perfect couch. The Caruso with the storage under the chaise. My daughter asked if it was big enough to fit a kid and sweet Chaylan obliged and let her climb in and do a grand reveal. My daughter could not stop talking about the couch or Chaylan.
Cleanliness
Selection
Service
Value
12/31/23
we are very pleased with the purchase of a queen bedroom set for our guest room. Afton Cooke was so helpful with our purchase. we also found the counter stools we were looking for. They are perfect for our kitchen bar. Also Garrett Ford was very helpful in helping us select a mattress set for the new bed. Both purchases were what we were looking for in our price range. We selected the mattress when we picked up the stools.
Cleanliness
Selection
Service
Value
08/21/22
Sometimes we just go in to look around but we have also made several purchases there. The staff is always welcoming and friendly. Alex assisted us this weekend as she has done before and the service was just as great.
Cleanliness
Selection
Service
Value
12/20/21
Beautiful selections, great prices!
Furniture row was one of my choices to see selections for my living room and determine my options. Phillip assisted me in my choices. I was very happy that I was approved for credit card. Easy transaction and very nice company to work with. I am excited to get my purchase later this month!
Selection
Service
Value
05/12/20
Friendly service with a great selection of home items
Selection
Service
Value
04/09/19
I loved my experience when purchasing recliner for my kids to give their Father for Father's Day the staff was awesome and I will continue shopping at my Bryan store
Selection
Service
Value
06/29/18
Wesley was a great guy to work with, the delivery men were professional and easy to talk to , I enjoyed everything about my purchase and visit
Cleanliness
Selection
Service
Value
09/14/24
Great experience! Fast easy and enjoyable shopping experience
03/11/24
We went in just to “look” & left with purchasing a brand new powered sectional & recliner. Chelsey was exceptional !!! Very nice & extremely helpful but not pushy. The guys who delivered our furniture were VERY nice & polite. They set everything up & were very fast at it. We love our new furniture & I Definitely recommend Furniture Row in Bryan Tx for excellent customer service.
Cleanliness
Selection
Service
Value
10/04/23
Great selection and Chelsea was very attentive and knowledgeable
Cleanliness
Selection
Service
Value
09/17/23
Love this place! I've purchased an entire house full of furniture from them.
Cleanliness
Selection
Service
Value
07/27/23
great experience, delivery team was awesome.
Cleanliness
Selection
Service
Value
07/03/23
Found a chair that was perfect for my mother. in the end we bought a matching pair.
Cleanliness
Selection
Service
Value
09/28/22
We absolutely love our sectional couch that we got from here. The salesman was super friendly and didn't pressure us one bit. We will be back!!
Cleanliness
Selection
Service
Value
06/20/22
We bought our new sectional from furniture row & love it! The employees are great! Very friendly and helpful!
Cleanliness
Selection
Service
Value
04/12/22
I have purchased all of my furniture over the past 10 years from Furniture Row in Bryan, Tx. The staff are always helpful and very knowledgable. I never feel pushed into making a purchase and I never have to settle for something less than what I want. The guys that delivered my furniture were awesome! They put everything right where I wanted it! I won't buy furniture anywhere else!
Cleanliness
Selection
Service
Value
11/06/21
we had Alexandria and she was amazing! Can't wait to get our furniture!
Cleanliness
Selection
Service
Value
10/05/21
I attempted to purchase online after getting approved for a credit line, but for some reason it would not allow me to use my new account. I called customer service and was able to finalize the purchase. The customer service representative Justena Espinoza was extremely helpful and a pleasure to deal with. I will definitely use Furniture Row for any furniture needs that I might have in the future.
Cleanliness
Selection
Service
Value
09/26/21
We have bought our furniture from here twice, and they are awesome. Will have future purchases made here.
Cleanliness
Selection
Service
Value
09/15/21
great selection regardless of your taste. service is exceptional!
Cleanliness
Selection
Service
Value
08/03/23
Nice store with helpful staff. I purchased a matress and dining chairs. I like all my purchases.
Cleanliness
Selection
Service
Value
06/14/23
great experience buying a bed and mattress - no pressure, just good information. Tyler helped us find just what we needed - he was professional, knowledgeable and friendly.
Cleanliness
Selection
Service
Value
07/23/22
Found it at the right price!
I applied for the credit card and was approved. I was excited because I found the item I wanted and it was at a bargain! Phil assisted me through the purchase process. He was kind and professional, and set my delivery date for later this month. I can't wait!
Selection
Service
Value
05/12/20
Office Chair Selection
Wonderful experience. The showroom has a lot of different selections to choose from.
The staff were friendly and were helpful. There was no attempt to push a sale. Will definitely return.
Selection
Service
Value
02/12/18
Recliner
This was our first purchase and visit to this store. The salesman was very professional, helpful and never pushy. He gave us all the time we needed to make up our minds. We told him what we were looking for and why, he really helped us find the right recliner for us!
This will be the store we visit for all of our furniture purchases.
Selection
Service
Value
02/07/18
Customer service
The staff in any dept. are very respectful and helpful from the beginning to the end.
Selection
Service
Value
01/23/18
Great Clearance Selection
We shopped the clearance at Bedroom Expressions and were very pleased. There was a significant amount of furniture to choose from and the clearance items were mostly undamaged. The salesperson, Hayden, worked with us on the price and they immediately had the furniture wrapped and ready for pickup. I will definitely return to this store and shop their clearance.
Selection
Service
Value
01/07/18
I love this place
I went in looking for a dinning table and sectional and was very impressed with the selection and quality. Most of all, my husband and I were impressed with the great customer service we received from Hayden. He was on top of his game both times we went in and stuck to his promise by calling us with their great deals. I look forward to shopping here more.
Selection
Service
Value
09/01/17
Thank you Keith
Had an amazing shopping experience where I visited multiple times making sure I was sure. The salesman, Keith, was always informative and patient with me with no hover shopping. Got me a great price with a custom order. Looking forward to delivery!
Thank you!
Selection
Service
Value
08/18/17
clouds II sectional
My husband and I were in the market for a new sectional, and we found exactly what we were looking for at sofa mart! We ended up purchasing the clouds II sectional in the brown color. The microfiber material is part of what makes this sofa so comfortable. We loved the fact that we could put together whatever configuration we wanted to fit our space/wants and needs. Some of the options are reclining sections, storage console, chase, corner piece and probably a few others. Keith was the man who helped us find our new sectional. He did a great job of showing us what our options were based off of our interests without being pushy..
Selection
Service
Value
07/18/17
Great Products Exception Service
The second my wife and sent entered the store we were greeted by a very friendly representative asking what our shopping needs were. He was very informative and gave us a tour of the showroom. Then he gave us time to shop. We found exactly what we were looking for at a great price. This was our first time in the store but it definitely won't be our last.
Selection
Service
Value
05/30/17
I Buy All Our Furniture From Furniture Row
Furniture Row has a good selection to choose from. They always have had an option for what we need and at a reasonable price. I will continue to purchase our home furniture from Furniture Row.
Selection
Service
Value
05/10/17
Juan is an Asset to the Company
We arrived late as the store was just about to close. Juan was very helpful and we were able to pick out a piece quickly and in budget. We will shop here again in the future!
Selection
Service
Value
05/09/17
great service
wide range of furniture to choose from, helpful but not pushy personnel, great service
04/15/17
Great customer service
Hayden was very helpful and knowledgeable about the products I was shopping for. Offered alternatives that were available for sale. Quick and easy ordering!
03/20/17
Bought a denver plush mattress for our bed. Been sleeping amazingly well ever since. Staff is friendly and helpful. They helped with financing making everything so much easier
Selection
Service
Value
02/17/17
Friendly knowledgeable staff. Helped us find the perfect bedroom set for our kids. It's sturdy, well made and has held up amazingly well, especially for two boys ages 16 and 11. Extremely helpful with getting financing approval making everything extremely affordable. I highly recommend furniture row for all your furniture needs. Was so satisfied with the bedroom set we went back and bought a denver plush mates for ourselves. It's amazing
Selection
Service
Value
02/17/17
When you first walk in to the store someone walk up to you greet you ask how may I help you they show you the item that they have in every style and color and take the time out to explain the product and they also explain many ways you can pay for your selection they also explain to you how to sign up to get points in there store they offer to take your selection you choose to buy to your vehicle I have always have always been please everytime I go to the store it is one of my favorite store to shop at in Bryan Texas also nice clean environment has lots of quality brand selections to choose from I will be returning to by more furniture and refer my coworkers and family and friends .
Selection
Service
Value
02/04/17
Eric is FANTASTIC
We moved to Franklin 4 days ago. Without knowing anyone in the area, we relied on the sales person at Oak/Bedroom Expressions to be able to assist us. In a world where customer service is becoming extinct, I didn't have high hopes coming into this experience.
Eric Richardson blew my mind. This man knew each and every crack and crevice in your store. He listened to my daughter and took us to exactly where she would find what she wanted for her room. He had perfect recommendations, was very upbeat, cheerful. It was easy to tell he enjoyed his work. I commended him on his excellent customer service and knowledge of products in the store.
This man needs to teach others as his joy is, most likely, contagious.
Thank you Eric, and we will definitely be back.
Selection
Service
Value
01/04/17
Great Selection
I like this Furniture Row location because they offer a great selection of sofas, mattresses and dinette tables. I purchased my dinette set here and some home decor. The staff are friendly and not too overbearing.
Selection
Service
Value
12/30/16
Salesmen checked with us often while we shopped around, but didn't hassle us.
Selection
Service
Value
12/29/16
We have been buying furniture at furniture Row for about 15 yrs. Great quality. Excellent service.
Selection
Service
Value
12/24/16
Great Selection
I was looking for a specific style of dining room Furniture. Their selection was awesome and I found exactly what I was looking for.
Selection
Service
Value
12/19/16
Table Lamp Selection Amazing!
The selections at Furniture Row are amazing. After searching on-line and visiting numerous stores for days, I decided to check out Furniture Row. All the salespeople were so courteous, helpful, and not pushy at all. Juan was outstanding and understood that I needed to see an actual lamp and not a just a picture.on-line. I love the lamps I purchased; they were on sale which makes it even better! I'll be checking them out for mattresses later on, for sure!
Selection
Service
Value
12/10/16
The sales person was extremely helpful, knew his merchandise well and was able to advise us on what product would meet our needs. He was not pushy or aggressive. They had a large selection to choose from in many colors. We were very pleased with our buying experience. They made it fast and friendly.
Selection
Service
Value
11/28/16
Great Service
We had great service with Hayden. He was very helpful and answered all our questions. The store is clean and has so much to choose from.
Selection
Service
Value
11/14/16
Guest bed
Computers and phones were down at the store, but the salesman made calls on his cell phone and checked the warehouse to find us a mattress we needed that day.
Selection
Service
Value
11/07/16
Great service Store was very clean and well organized
Selection
Service
Value
11/07/16
Wonderful Customer service
They answered all our questions and even measured the pieces so we could get accurate measurements. wonderful staff!
Selection
Service
Value
10/31/16
First Time Shopper
My wife and I were shopping for furniture for our first house. Adrian helped us out alot and made the selection process so much easier. Great customer service.
Selection
Service
Value
10/30/16