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Ratings and Reviews for Furniture Row Store in Champaign, Illinois

4.8
Based on 77 reviews
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Customer Reviews

Reviews (61)
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What customers are saying:

Customers consistently praise the exceptional service, with many highlighting specific sales associates like Tyler Hudson, Michelle, Daniel, Jenn, and Kyle for their helpfulness and non-pushy approach. The staff is frequently described as friendly, attentive, knowledgeable, and professional, making the shopping experience enjoyable and easy. Many customers express their intent to return for future purchases due to the positive interactions with the store's team.

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Verified buyer
I recommend this store
Tyler Hudson helped us. he was phenomenal!! He went above and beyond to answer our questions and help us find exactly what we were looking for. he was such a pleasure to work with. We will definitely go back to Furniture Row in Champaign when we are looking for furniture again. Thanks Tyler!!
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Verified buyer
I recommend this store
Exceptional, friendly and professional service from Michelle! She made our sofa shopping an amazing experience and helped ensure it fit in our room.
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Verified buyer
I recommend this store
I love Furniture Row
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I recommend this store
Furniture Row has a lot of great & unique products. I bought my adjustable bed frame & mattress. my bed came with these comfortable pillows with a spill proof mattress protector & spill proof pillow slips. Now I’m getting my living and dining room sets from Furniture Row. I love this store 💯💯
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Verified buyer
I recommend this store
Outstanding group of people. My husband and I bought dining room furniture, bar stool, and entire living room set. In love with the quality. Everyone from our sales associate to the gentlemen that helped us load it on the trailer, were so nice. Definitely will recommend them to anyone wanting to buy furniture.
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I recommend this store
The salesmen were friendly and attentive, yet not hovering. The delivery was the best experience. I received a text letting me know when they were arriving. All around a great experience and I would buy from here again.
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Verified buyer
I recommend this store
Great service
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I recommend this store
We just bought our first sectional at this store and we had the BEST buying experience! Jenn was super knowledgeable and attentive; she listened to what we wanted and found us the perfect couch! It was the easiest, most pleasing shopping experience! And the store is awesome, I recommend browsing if you have time. We will definitely be back and will ask for Jenn for our next furniture-shopping!
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I recommend this store
We bought a couch and chair from Furniture Row in Champaign. The help was wonderful and so is the furniture. Both are comfy enough to to a nap in. I recommend Furniture Row...
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I love my head board and 5 piece winter park table set. great quality
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Verified buyer
I recommend this store
I absolutely love Furniture Row , Kyle was great explaining everything... customer service is excellent... we explained everything to us... got us financing... this is now my complete home furnishing store .. Thank you !!!
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I recommend this store
appreciate the customer service. Jen has always been great to work with
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Verified buyer
I recommend this store
we had our purchased our living room set here exactly one year ago. the quality of the furniture is still as wonderful as the day we brought it home. Amazing staff and huge selection to choose from. I definitely will return for future purchases.
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I recommend this store
They really helped me with purchasing all of my Furniture. made it very easy to make payments and get orders placed. I had several questions and they never hesitated to answer!
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Verified buyer
I recommend this store
Jose was a pleasure to work with. He was incredibly helpful, yet not pushy. Gave us plenty of time to find what we wanted and was always there to answer questions. Made finding furniture fun and easy.
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First time's a charm

Our experience was amazing. Sales person was beyond fabulous. She showed us a dining set that I never would have looked at and I fell in love with it. This was our first stop in the shopping process so I had to see if there was anything else out there. Within the hour we were back at Furniture Row and purchased our final piece of new furniture. Will have it by Thanksgiving. I CAN'T WAIT.
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Customer Service

I love this store. All of the associates were very kind and helpful. When I could not find the exact piece I was looking for the associate looked up all the pieces that I wanted and put it all together for me. I worked with several different people since we purchased things from different departments. Customer service is exceptional at this location. I would not shop here if it wasn't. I love one stop shopping. It is all in one place.
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Sectional

We recently purchased a couch from Furniture Row, unfortunately it got put on back order. However, the Regional Manager, Kevin, really helped us out! Got us a couch we will love and delivered quickly! We appreciated the great customer service from Kevin!
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Great Experience

My husband and I were recently in the market for a 100% leather sectional with standard recliners and Furniture Row in Champaign, IL. had the best and largest selection to choose from out of all of the furniture stores we went to between Bourbonnais and Champaign, IL.
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new sofa

i appreciated the sales staff. Very helpful but not pushy. The store offered a good variety of products at very good prices.
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Great store

This was our first time shopping there and we found several items that would work for what we were looking for. Great price as well.
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Great service

Great friendly service not pushy at all. Great value and purchase. Highly recommend.
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Great Experience

Allowed us to browser around without being hassled. When we were ready they were very helpful and pleasant to work with. Will definitely be back.
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purchase of TV stand

From the time we walked into the store & started to shop, Ryan greeted us to ask if he could help. We shared why we were shopping and how much we planned to spend.. and within 10 mins we had 6 choices to choose from.... very quick, very good. Gave us a great deal. Extremely polite...
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Oak Express

Good service and information re: the product I was purchasing.
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Quick, Affordable, Quality

I bought a set of twin mattresses for the new trundle bed set I purchased. The gentleman helping me (I think his name was Steve), took the time to explain the options and even went to measure the trundle to make sure the mattress fit! There is a huge selection at this store and they give you their undivided attention. Thank you!!
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Loved the store Salesperson was very helpful Will be back for future purchases Looking forward to my new couch!!
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Great Service

My fiancé and I were looking for a quality dinning room set without blowing the budget which seems pretty difficult these days. After looking around at multiple stores for a while now we decided to go and look at the furniture row we have in our city, thinking there's no way we could find a dining set we liked that was under $500. We were very surprised when we found just that here. We were able to get a beautiful table and chairs set (Southport was the brand I believe) for only $200 when it was orignally $600 in store and I had actually seen it listed on other sites for closer to $800. It was a white and brown wood finished set that was beautifully polished and very sturdy. We were very impressed with what we got. Amazing quality, price and service! From the moment we walked into the door we were greeted by Cathy and she explained everything we needed to know for our first time being in store. She was great with helping us find what we needed and made sure we left happy! The rest of the staff was also very friendly and welcoming. Wonderful experience and will definitely be back for future purchases!!
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Love At First Sit :D

My wife an I have been looking around for a sectional for our extra wide living room. We've looked through ads, online and in store. Our last stop was sofa mart and we walked right in, immediately saw a beautiful sectional that had many available configurations. We sat down and fell in love. The salesperson was very helpful and easy to work with. We're looking forward to having it delivered!
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dining table

Asm helped us with the purchase. Very friendly and helpful. Will always go back for more furniture.
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Great customer service, wonderful products

I went into Furniture Row in Vhampaign, Illinois,looking for a bookcase and was immediately greeted by a representative who asked if I needed assistance. Once I said I was just looking he told me his name and said to find him if I had any questions. As I moved through the different areas of the store I was greeted several times and got the same response. Being someone who doesn't like pushy representatives, I truly appreciated their approach to customers. Once I selected an item, the representative did not try to push me to purchasing more expensive items -also much appreciated since I am on a limited budget. This place has amazing selections and a wide range of prices. I highly recommend looking here if you need furniture.
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Helpful staff, great mattress

I bought a new mattress from Denver Mattress Co. about a month ago, and I love it. I got a 'Doctor's Choice' mattress in firm, and it has done wonders for my back pain. I sleep comfortably on my side on it, but it's firm enough that I can also comfortably roll onto my back. The staff member I talked to in the store was knowledgeable and helpful. I didn't feel like I was being sold to, as in other mattress stores, and so I felt confident in my mattress choice. I'm so happy with my new mattress, and the service I received. I wouldn't hesitate to recommend Denver Mattress to anyone.
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Helpful & pleasant associates

We shopped in Champaign, IL and were greeted by a pleasant sales associate shortly after entering the store. She gave us all of the information that we needed including product location, delivery options, and protection plan, but also let us browse and make a decision without "hovering". Plenty of product selection as well. Will definitely shop there again.
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Great customer service

My husband and I were searching for a couch, love seat, and dining room set. We found them all at furniture row. The people were extremely helpful and so easy to work with. They let us take the samples home, so we could verify which color to order the couch and love seat in. We don't have our furniture yet, but we can't wait.
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Great service

The store manager helped me and he was wonderful. They have a huge selection and great prices!
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Jordan was very helpful and knowledgeable. We didn't even bother looking at other stores!
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I recommend this store
I recently bought a house and have visited the store several times to buy for different room and the staff have always been extremely helpful and the quality of the furniture is great.
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I recommend this store
We were just starting our search for a new couch and loveseat to replace our current sectional. the staff at the Champaign location listened to our wants and needs, did not try to push us outside of our comfort zone and gave us the space we needed to discuss our options. We did check some other places, but ultimately returned to furniture row. we are so happy with the experience and would definitely recommend this store to anyone looking to purchase in the future!!
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Verified buyer
I recommend this store
very knowledgeable yet not pushy sales people! The entire experience was very enjoyable, (and this is coming from someone who dreaded shopping for a bed). everyone from the store and the delivery gentlemen were very professional yet casual and made the experience a comfortable one!!
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I recommend this store
We found just the exact love seat we were selling at a good price. salesman threw in cleaner for free, and offered side pillows for very cheap price.
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I recommend this store
Very helpful staff that work together. Great location. Nice variety. Bought beds, pillows, dressers & other home items through the years.
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Verified buyer
I recommend this store
Sales staff was very helpful and the selection was on point. I was able to receive all the items purchased within days compared to weeks at the competition.
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Verified buyer
I recommend this store
I recently ordered a couch from Furniture Row. I was very impressed with the store organization and helpfulness from the floor staff. My couch was delivered on time, however it was damaged when I opened it from the package. The staff at Furniture Row promptly responded to my calls and emails regarding the couch and had already ordered a new one by the time I had spoken to them. They were very professional and easy to work with while finding a solution. And I am very pleased with the color and style of the couch! Highly recommend their products and service.
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Leather Sofa and Love seat

I was looking for a chair. With clerks help I decided to buy a Love Seat. Very comfortable. After seeing sale prices - bought a new sofa also. Both are comfortable. Love Seat is electronic- including adjustable head rest which we really like. I purchased plan to warranty both. This came with furniture polish, leather cleaner and multi surface cleaner which are refilled for free at the store. Sales Person and delivery Guys were friendly and professional. Was able to get items delivered quickly. Will go back to purchase a mattress in the future.
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perfect finds

We found a couch we loved, and needed a love seat or chair to complete it. Our salesperson, Ryan, knew just where to look and we loved what he picked out! I also love the whole idea of having a unique piece of furniture from the "lost and found" collection. Overall, a great experience!
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In store purchase

Upon entering the store, we were allowed the freedom to explore, move furniture next to different groupings and find the right matches. The patience and support of Michelle Irvin helped facilitate our purchase.
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Great Customer Service

My wife and I went shopping for a new bed set and we left the store very satisfied. We were showed around and helped right away. The gentleman who helped us knew all of the answers we had and was very informative. We will be purchasing from this store in the future.
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I recommend this store
Helpful staff but not pushy at all and most products look like they’re good quality. I plan to be back soon and decide on which pieces I want to order.
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Verified buyer
I recommend this store
We weren't set on buying furniture the day we walked in, but Daniel patiently heard all of our requests and concerns and directed us to the perfect sectional! He was understanding and did not become pushy when I said I wanted to measure the space once more before we finalized the order. He explained all the details and options available and I can't wait to receive our new living room furniture.
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Great Service

The service was great. All were attentive. I was looking for a pub height table and they had just what I needed. I can't wait to revive it and begin enjoying the product.
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