Skip to main content

Ratings and Reviews for Furniture Row Store in Colorado Springs, CO

4.7
Based on 152 reviews
5
131
4
14
3
1
2
1
1
5

Customer Reviews

Reviews (135)
WRITE A REVIEW

What customers are saying:

Customers consistently praise the attentive and knowledgeable sales staff, highlighting their patience and helpfulness without being pushy. Many appreciate the great selection and deals available, making their shopping experience enjoyable and leading to satisfaction with their purchases.

Generated using AI from customer reviews
Verified buyer
I recommend this store
I had a very positive experience shopping for furniture for my new house at the Colorado Springs location of Furniture Row. Sharon and Edward assisted me greatly. There was no high-pressure sales, and both were willing to take as much time as necessary to make sure I found exactly what I was looking for. I will definitely recommend Furniture Row to everyone and will be shopping here again myself.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Craig's review photo of CO-Colorado Springs-Furniture Row Shopping Center - image 1
Craig's review photo of CO-Colorado Springs-Furniture Row Shopping Center - image 2
Was this helpful?
0
0
Report an Issue
Report an Issue
After driving to American Family Warehouse my wife and I decided to go to furniture row. Arriving at the Colorado Springs location we were looking for a sectional piece. Lewis your representative introduced himself and asked us what we were looking for. Lewis was professional no pressure on selling and answered one important question that concerned me. I asked Lewis “be honest with me what was the difference in furniture from your products compared to American Furniture. He showed me the displays of and compared the furniture and the way it was made. He said “would you rather have furniture that will last 3 years? Or would you like your furniture to last much longer than that?” That is what convinced me to look and purchase the furniture at furniture row.
Selection
Service
Value
Was this helpful?
4
1
Was this helpful?
4
1
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Went into the Colorado Springs location looking for new living room furniture. Josh greeted us and pointed us where we needed to go with no pressure, especially compared to some of the other stores in town. Found an item in the clearance section, and a matching piece in the normal area. Josh was able to coordinate both items and work out good pricing with the Memorial Day sale. Prices are fair, and selection is large. Don't expect I'll be back to any of the other stores in town anytime soon.
Cleanliness
Selection
Service
Value
Was this helpful?
3
0
Was this helpful?
3
0
Report an Issue
Report an Issue
Verified buyer
We aren’t supper needy customers and I really appreciated the attentiveness but not over policing of us as we jumped on all the couches chairs and beds that we thought looked cool. Once we were mostly decided Taggart walked us through everything we had left to decide on. we are supper satisfied with our selection and am glad to see that this is still the place to get a couch since we got our last set in 2014.
Cleanliness
Selection
Service
Value
Was this helpful?
1
0
Was this helpful?
1
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Our salesman Taggart was great -- not pushy; rather he let us look and was available when we needed him. Completing the sale was efficient and he provided helpful information. He was friendly and professional.
Cleanliness
Selection
Service
Value
Was this helpful?
1
0
Was this helpful?
1
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
we had Kevin Flynn help us pick out a new mattress. he was really knowledgeable and patient. I’m so glad he helped us.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Great deals and selection
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Tag was our salesperson and he was very patient with our questions. The selection was good and the store was clean. Polite is a good description for all the employees that we met. We will go back again......
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
I was very happy with the service I received at this location.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Troy was fantastic, and super patient with us. He is a really great sales person
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I purchased a table and chairs from this store. The experience was outstanding. My furniture is well made and look amazing in my home. Deliver was painless. The delivery was on-time and the delivery person set up the furniture in no time. Much better experience then other furniture I have purchased locally - which was a headache. Will not purchase furniture anywhere else. Oh and I make a minimal payment on the furniture monthly with no interest. Can't beat it! So glad I purchased at this store.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Lewis is very customer oriented. We have enjoyed working with him.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
I visited several furniture stores before this one. it had more selection and better arrangements than other Furniture Row locations, including a large clearance. I purchased both a couch, and a bedroom set. The staff was friendly. the only negative was that the staff incorrectly put my phone number in the computer which delayed delivery to be scheduled because they called the wrong number. The staff cannot correct the phone number in the computer system and do not use email as an alternate contact method. The furniture is good quality overall.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
the sales people are amazing and the quality of the furniture is great.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
We came to buy a chair and found exactly what we wanted. Summer went out of her way to get a few chairs for us to choose from. She was a great help!!
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Troy helped us when we had questions. He was knowledgeable and not pushy. He gave us breathing room. This store had many more liveable options for couches than the store we had visited before. I would reccomend this store to people. Shop here first.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Hands down, the number one place to go buy your home furniture. Levi Walker the sales associate was probably the best sales associates we have dealt with at Furniture Row. Not only did he answer all of our questions, he made sure he explained everything about every set of couches me and my wife had interest in. We decided to buy the Poltrone set and Levi made sure we got the correct set up that we needed for our home. Thank you Levi for the amazing customer service you showed me and my wife.
Cleanliness
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
The Customer service that we receive every time we enter this store is just amazing. We will always start off at this location when looking for furniture in the future. We happened to use Jesus Salas her is a Manager and his knowledge and expertise was just 5 stars all the way. We have also had the pleasure of having Troy help us in the past and again every time I just have to say it is just wonderful customer service that is just not found these days. Thank You from are family to yours.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
GREAT PEOPLE, GREAT SERVICE!!! WILL RECOMMEND TO EVERYONE
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
Really friendly staff and a lot to choose from, however nothing is in stock and you can't get anything for at least six weeks at a minimum. So there's a lot left to be desired. I found it a little frustrating to have to talk to so many associates in order to complete a whole apartment setup and run multiple transactions when everything is under the same roof.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Verified buyer
I recommend this store
our sales rep was very friendly. She did not rush us into a decision nor did she push us to higher prices furniture. Delivery were just as awesome and our couch fits perfectly. Couch is a great fit and value.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
I recommend this store
Much better quality of furniture and some good prices. They also just built a new Clearence area too! I have parts of the Riversedge collection and love it! Will be returning for the remaining set!
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
I recommend this store
Placing an order for new furniture over the phone isn't easy, especially when we need several pieces delivered on a set date. the team at Furniture Row did an excellent job helping us! I'd recommend them if you need some high quality furniture and service.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
I recommend this store
Everyone at Furniture Row was very helpful! I had a lot of questions and they answered them respectfully. Delivery was quick (within a week) and the movers were friendly and efficient. So happy with my purchase!
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
I recommend this store
awesome experience. Langston was amazing to work with. he is very kind and knowledgeable.
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
I recommend this store
awesomeness!!
Cleanliness
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great Service

The salespeople give great options and service and the quality of the product is wonderful.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

A Happy Experience!

Troy was just great! He's a likable, friendly, non pressure person who helped my husband and I as soon as we walked in the door! We weren't certain about the color of the couch set we were interested in and so Troy let us know, that with a deposit, we could take one of the couch cushions home to see if it matched our living room. That was actually very smart of Troy because taking the cushion home is what helped us decide to follow through with our purchase. Our love seat and couch are perfect for our living room and we couldn't be more pleased with the, quality, style and color! Soon after we picked up our couch set, Troy called to be sure we were completely satisfied. We are! Thank you, Troy! We appreciate you! ... = )
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Paul Is Awesome

Paul at furniture row is an amazing salesman. He was always very available and easy to get in touch with. Very responsive. He went above and beyond to make sure we were happy. Because of him we will be back again.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Just-The-Facts Worksheet

Where do I begin? From Troy in Living room, to Hayden at Denver Mattress to Michael and Misha in Bedroom and other departments, the service, professionalism, courtesy and patience of the staff was unbeatable. We needed to outfit our new apartment and were able to do so seamlessly with the guidance and incredible attention to detail we experienced via the staff. The furniture selection is terrific if overwhelming (in a good way). Nice to have so many choices. The pricing and ability to purchase with low monthly payments made it possible for us to enjoy our new digs sooner rather than later. Thank you Furniture Row for making our experience so enjoyable and productive.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

First time buyer

My husband and I were looking for a new chair for me to sleep in. I have a physical disability that prevents me from sleeping in a bed. We did some research on line for the type of chair that would best meet my needs. When we got into the store we were greeted by "Chase" he was the most patient person with me. He asked me what I was looking for and then I explained to him what I needed in the chair I wanted to purchase. He gave me advice and he let me lead the way to the chairs I wanted to try out. We must have went back and forth multiple times and he was with me and guiding me through the process and answering my questions in full. I ultimately decided on a swivel rocker recliner,with power touch controls. Although it was the most expensive chair there, I felt it was the right one for me. I did not at anytime feel rushed or pressured to make a quick decision. I even got a nice discount on the chair. I am looking forward to having in my home in the early part of next week. Thank you furniture row for making my sleep meaningful and restful again.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Best Buying Experience Ever!

As we entered the store, we were greeted by Tim. We explained what we were in search of. Tim listened, then asked us a few questions, then he led us to the most appropriate furniture based on the information we gave him. The store was very spacious, well laid out, clean, bright, and had lovely vignettes and great selection We were delighted to purchase the very first set Tim showed us after comparing a few others. He had simply asked the most perfect questions, and listened!
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Excellent Service and engagement of sales associat

We purchased a new living room set and right when we walked in the sales associate recognized us from a purchase 8 yrs. before. He gave the same high quality service and showed us many options for colors. It was very nice to have him recohnize us...he has been a long term employee...and I hope he is there for our next purchase. Couches and coffee table look fabulous!
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
We went to the Colorado Springs Store looking for a diner set and we were impressed with the great selection, but the thing that really set the difference was the attention from Maria, the manager. She really made us feel like long-time friends in addition to her knowledge and guidance!
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Very Friendly

I was pleased to have friendly service, but not have it be sales-y. I was shown what I asked about, and there wasn't any up-selling.
Selection
Service
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Dining Room

I like the fact that my choice is made of quality materials. The sales staff was very knowledgeable and helpful with my purchase. Will most likely buy from Furniture Row again.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Living Room

I was extremely impressed with the knowledge that the sales team had on different types of furniture out there and the types of quality. This is my 2ND time buying from Furniture Row, and will be back for more.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
We have been very satisfied with all the furniture we have purchased at this store. The managers, the sales persons have been very helpful and able to even take back some bedroom furniture that we ordered and found out when it arrived that the bedroom it was to go into was just too small for it to look nice. We were very appreciative!
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great Value and Service!

Furnished living room and kitchen on a budget. Tim was a great help and showed me all my options. I was able to pick out a good love seat and recliner that worked with my budget. The returns warehouse allowed me to purchase way beyond my dollar. Delivery was painless and well executed. Thank you FR!
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Love our Couch

We got our couch from the discount section last summer. It was just the prior year's model and it's perfect. We love it and I will definitely shop for our future needs at Furniture Row.
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great Experience

We bought our dining room set at FR and we were so pleased with the service and selection. The quality of furniture is great.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

sofa selection

We shopped for a reclining sofa yesterday and had a very pleasant experience. The salesperson took her time with us and was very helpful, she was very easy to work with. Found a nice sofa and look forward to it's delivery.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

great customer service

I was a little overwhelmed when I first walked in but I gave my sales person a general idea of what I was wanting and she knew exactly what to show me. She was also very patient as my daughter was running around all over and jumping on the beds. I would recommend my friends and family to this store. I have not slept n my new bed yet as I just received it today.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great Service

We were looking for a sectional at the Colorado Springs Sofa Mart - we needed one just the right size for our living room. Troy helped us design the Glenwood to fit our needs - he double checked measurements to make sure all was correct. We appreciated him taking the time to make sure this piece would work for us.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great deal on a close out barstool

The item was I'm great shape & a great deal. Glad to have that spare chair for company-- and no assembly required!
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
Great service. Very good quality. I could not ask for more
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Great customer service without being too pushy

I was greeted upon entry but then left alone to look around on my own. When I needed help, they were great at the front desk to show me the styles I was looking for and inform me more on the products. Great customer service and value.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Nice bookcase

We purchased a heavy, well-constructed bookcase which was available for pickup within a few days. The quality and price are excellent.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue

Service and price

Furniture Row was very helpful, knowledgeable and all the sales people just let us shop. The prices were right and selection was across the board.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue
The sales lady was wonderful to work with. The selection was good and the quality was exceptional.
Selection
Service
Value
Was this helpful?
0
0
Was this helpful?
0
0
Report an Issue
Report an Issue