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Ratings and Reviews for Furniture Row Store in Columbia, MO

4.8
Based on 88 reviews
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Customer Reviews

Reviews (73)
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What customers are saying:

Customers consistently praise the helpful, patient, and knowledgeable sales staff, who provide excellent service without being pushy. Many appreciate the pleasant shopping experience, noting that staff go the extra mile to ensure satisfaction and make the purchasing process simple and quick.

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Verified buyer
I recommend this store
Our sales rep,Dan, was very knowledgeable and low pressure. The store is set up well and made for a positive experience. The delivery guys were excellent and extremely knowledgeable and polite. I will definitely be back and will also tell anyone I know to visit this store.
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I recommend this store
they were really good to us and didn't pressure us on anything and answered our questions I would go back
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Verified buyer
I recommend this store
the service was first rate, very knowledgeable and helpful. they even went the extra mile to make us happy.
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Verified buyer
I recommend this store
The staff here was so amazing to work with. very patient, not pushy, and very helpful. found us our perfect furniture
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I recommend this store
Great experience! Sales rep very knowledgeable and helpful. Purchasing was simple and quick.
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I recommend this store
We had to purchase a whole house. A big thank you to Cody who was so helpful and patient as we looked at everything twice! lol We were able to find beautiful furniture and are very excited. Thanks again for our pleasant experience!
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I recommend this store
Staff was very helpful and courteous.
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Verified buyer
This is our 2nd time buying furniture from Furniture Row and this experience was as good as our first one. that’s why we returned this time. They let us just browse the store never hovering just checking in occasionally but very helpful. Thank you for making this great experience. We will return again!
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I recommend this store
Deshaun is a wonderful salesman. He was very knowledgeable and helpful. He answered all my questions and great to work with. He wanted to make sure I was happy with the sofa I purchased. It was a great experience.
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I recommend this store
I purchased a cabinet several months back that I found some thing of concern, after several conversations with Ambrose, the store manger, I was able to replace my cabinet. The customer service here goes way beyond your purchase experience! I can say this store & team take excellent care of their customers.
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I recommend this store
a very enjoyable shopping experience with friendly and knowledgeable staff. No pressure and gave they us options for our guest room.
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I recommend this store
I had the opportunity to order a piece of our sectional that we have had for 5 yrs.. the person helping was able to look up my old invoice to make sure I had the correct section and ordered it for me.. sent me an invoice so I would not have to come to the store until time for pick up.. they called as they said they would when it came in.. very good group of people..
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I recommend this store
we have worked with Emmy twice and she has been excellent both times.
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Verified buyer
I recommend this store
The only thing is not getting my purchase which is paid in full for over three months. but being my second purchase of furniture I've been satisfied.
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I recommend this store
Bobbi Jo was very helpful with my selection of a dining set. she took the extra time to show me some accent ideas that would work in my home
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I recommend this store
The service and selection were great!
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I recommend this store
Emmy was our salesperson and was great! She was extremely friendly and knowledgeable. She was helpful without being pushy. We were able to take our ottoman with us, and we cannot wait to receive our sectional!
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I recommend this store
I will never buy furniture from any other besides furniture row. this is the 2nd purchase we've made and never had a disappointment what so ever. the staff doesn't hound you about buying.
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I recommend this store
Miles was great to work with. selection was simple and he got our order in and delivered in less than a week. A miracle basically with the holidays and weather we had. Will be back.
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I recommend this store
vary helpful let us browse and ended up getting what we wanted person that helped us was more than helpful
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I recommend this store
Clint was awesome to work with and met all of our needs! Super nice!
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I recommend this store
Great selection of well made furniture.
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I recommend this store
The sales team was very helpful, and we never felt pressured or harassed into buying something. Even if someone is not looking for large furniture, I would recommend furniture row for small household items, like pictures and vases. I think i pointed out about 10 different vases that I liked!
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I recommend this store
We ordered online with Sherelyn.....awesome experience!! She helped us in every way possible...from start to finish, from questions to changes!! Thank you!!
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Great service, selection, and price

We went looking for a large sectional that had multiple reclining options, but that was reasonably priced. Our sales rep helped us locate the perfect sectional that has a great material that will work well for our family. Location of the store, cleanliness, and the selection of product was great. We love on a small town close to the store so we have to wait a bit for delivery, but still well worth it!!
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Living Room Furniture

We recently purchased several pieces of furniture from Furniture Row in Columbia, Missouri. Our experience could not have been better. When entering the store, the sales rep, A J Logan, asked if we needed help. We told him that we were just looking at this time. He left us alone and didn't follow us thru the store, which we liked. Came back once to see if we had any questions, which was good. We returned about four days later and made a purchase of several items.
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bed mattress

Entering your store We were greeted by Christian politely and promptly. After explaining our needs he was willing to help and provide options to us, He then spoke with Sara to see if we could be helped with more options. She was also quite polite and helpful. We left the store with a mattress and was pleased with the service and product. We will return when we have the need to. Thanks to Sara and Christian again.
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Customer Service

I called to order my furniture and was bummed that it was not in-stock, but Mike was a huge help and I was able to order with no issues. Will defiantly be going back.
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My wife and I stopped into Furniture Row for the first time and found dining room chairs we were looking for. They had a large selection and the price was right. The salesman was very helpful. We will go there first next time we are in need of some new furniture!
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Most Helpful Staff

Top notch customer service. Few places treat customers well anymore. The group at furniture row has made customers for life of my husband and I. Thanks guy.
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We had in mind the table we wanted from the website. The salesman was very knowledgeable and helpful and was able to answer all my questions. We ended up getting a different table but it had everything we were looking for and felt it was a better fit.
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Columbia FR

Travis was very helpful, but not over barring as a salesman. He was able to get our book shelf ordered and satisfy our needs.
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We recently purchased a sofa and loveseat from Clint. We went in with an idea of what we wanted and a price range. He was very helpful in showing us pieces that fit what we were looking for, and was not pushy and trying to upsell items. We went back on a day that Clint was off, but the other staff was very nice and friendly and answered our questions, even though they knew we were dealing with Clint. All of the staff seemed knowledgeable and answered our questions in a friendly helpful way. We also found that in price comparison shopping, they were right at, and even under, what other places were and the quality seemed to be a bit better then other places. When I need other furniture pieces, I will definitely go back there first.
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Great service

Mark Busher was a true professional assisting us in returning a broken chair that we had purchased a year ago Helpful, knowledge and friendly A great combination Mark thanks for your help Tom and Judy Bear
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Great Place

We had a wonderful experience shopping for new family room furniture at this location. Sales staff were very helpful and friendly. No pressure to buy. We shopped around several other stores and found exactly what fit our décor and budget. Excellent salesman help get it all set up for ordering and delivery. Quick and efficient.
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My wife and I were treated well. We were allowed to browse without constant interference. The section was of a good quality at reasonable pricing. We were treated in a manner that will put Furniture Row at the top of our list for future purchases.
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After searching for several months for a couch, I decided to try Furniture Row to see if they could meet my needs. I was greeted by a friendly staff who showed me several couches and I found exactly what I was looking for. They were also happy to help me with financing. I will definitely come back for future furniture purchases.
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Clint was my sales associate and he was wonderful!! He wasn't overbearing yet answered all of my questions and made the sale. I'm very pleased with my purchases. The delivery personnel were wonderful. Arrived a little early, did their job and were very professional.
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Nice beds

We love the new mattress that we got it was easy to tell the salesman what we were looking for in our price range
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Nice bes

Me and my husband we love our new bed the sales people were really easy to talk to they listen to what your needs are and they show you what's in your price range they don't try to sell you all this other stuff unless you ask for it
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Won't you be my neighbor

My wife and I were shopping for a mattress for our new bedroom set late one evening. Bill the manager, was actually closing up the store, but graciously assisted us with buying our first mattress. He was very helpful and informative in helping us decide the best value. He took time above and beyond his normal work schedule. I would be grateful to have a neighbor so dedicated to customer service. Come to find out, when giving him the address to deliver, he will be our neighbor, right next door. Never know who you will be selling to or buying from, so always put your best foot forward. I know we have a great neighbor in Bill now just because of the way he treated us in purchasing a mattress.
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Experiencing Customer Service

Mark and his staff @ Furniture Row were knowledgeable, attentive, and dedicated to servicing our needs. My wife and I were looking to purchase 3 rooms of furniture, so we had been researching and shopping furniture stores for a few months. We stopped by Furniture Row 15 minutes before they closed one evening, and Mark and Robert stayed 30 minutes after closing sharing their knowledge of multiple furniture structures and ideas. They were so informative, yet not pushing a style or brand. The wife and I were so impressed, that we returned 2 more times to the store (by the way we were treated the same each time) on the third trip we purchased 3 rooms of furniture for our new home. I have only felt this comfortable with the value that we received and the service that I feel we will get after the sale a handful of times on major purchases. This experience has been truly stress free, and the quality and price are extraordinary.
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Awsome Help

This was the best mattress shopping experience I've ever had. I wasn't pressured to upgrade or spend more than I had intended.
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Great Experience

If you don't want to be tracked through the store with a salesman in your heals, this is your place! They guide you in the right direction and allow you to look at your leisure. This was MUCH appreciated.
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After shopping several other stores, I stopped in the Columbia, MO Furniture Row Sofa Mart. The assistant manager of the store helped me. He was friendly, but non aggressive. Very helpful, answering all my questions. He proved to be quite knowledgeable The store was nicely displayed and very clean. The prices were competitive and the financing was generous. I would recommend to a friend!
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had a great time

we could not go any where else their prices bet everyone in town . they worked very hard to get what we wanted , was every nice to talk to. i will go back soon
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Great service

Went in to look at sectionals, there was a good selection and the staff was great, not pushy at all and took plenty of time to answer all of our questions. Robert and Mike were fantastic and I would highly recommend either of them.
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You da man, Fred Ryman

After completion of a new addition to our home, hubby and I visited Furniture Row, Columbia Missouri to fill our new addition. After taking up most of one afternoon with Fred Ryman and not purchasing anything (because we simply couldn't make a choice!), we departed - only to return two days later and take up more of Fred's time. But this visit, we purchased a sofa, end tables, coffee table and two recliners. Fred was so very patient with our wandering and indecision and was very influential in helping us make the final decisions. Each area of the store was well thought out as to staging the furniture with all items needed for a grouping, making the decisions so much easier. We love Furniture Row! And Fred!
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We purchased several peices of furniture from here. Our sales person Clint, was so helpful. He was friendly, knowledgeable and just easy to work with. Great experience. Our received tremendous value for the products!!
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Great Shopping Experience

We stopped in to the Furniture Row shops near the Bass Pro store in North Central Missouri recently just to see what they might have for our cabin dining and living needs and for our home in Texas. We explained our need to stay on budget, because construction and rehab had been costly. The sales team were all understanding and very helpful. They spent lots of time with us even though they knew we were shopping and would be buying at a later time. We shopped in sofa store for entertainment centers, gliders, recliners, and sofas. Sales woman even showed us all fabric choices for sofas we liked. We asked for quality sofas that would last, were shown 3, and given descriptions of fabric weight and construction, which exceeds the average, including a nice Italian Leather sofa set and a fabric set called Bonanza. I've also picked Hampton set for the ranch home. We asked about purchasing there for Texas, so this staff would get the sale, and staff assured us that was no problem. We also looked at dining sets, where we had the same great service. We were most appreciative, happy with the selections on most items, and we will be back when cabin is ready for furnishings. Truly awesome staff!! Dining store and Sofa store.
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