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Ratings and Reviews for Furniture Row Store in Dacono, Colorado

4.6
Based on 146 reviews
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Customer Reviews

Reviews (125)
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What customers are saying:

Customers consistently praise the exceptional service and knowledgeable sales staff, with many highlighting individual employees like Jamie, Sam, Ashlynn, Miguel, Cheyenne, Kristen, and MJ for their helpfulness and professionalism. The store is frequently commended for its clean environment, good selection, and a no-pressure sales approach, making for a pleasant shopping experience.

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Verified buyer
I recommend this store
The salesperson was really helpful. He pointed me in the right direction and gave me time to look things over. When I was ready to ask questions he was there to answer all I needed to know and never pressured me. I was glad to find what I wanted and enjoyed the help I received.
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We purchased a sectional for our family and it was an incredibly simple process to get it ordered. We did have to wait a few months due to covid shipping delays but the staff kept us updated through the entire wait period. They were very friendly and very informed about the products. We absolutely love our sectional and it is still in amazing condition after 2 years! We plan to purchase another sofa for another room very soon!
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Beautiful Sectional

Our salesperson, Britt gave us individual attention and walked us through the showroom to find a sofa. We found a beautiful Natuzzi sectional. Simple to set up financing and wonderful customer service. The delivery staff was outstanding - timely, courteous, answered all the questions we had and set the furniture up efficiently. We couldn't be happier with our purchase.
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I recommend this store
Jamie was exceptional! Thank you
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I recommend this store
Jamie was an amazing aid in our experience. His knowledge, professionalism and talent helped us immensely!! Go see him!!’ you will not be disappointed!
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I recommend this store
Jamie and Amanda gave exceptional after purchase service. Three years from purchase one of our recliners from them stopped working. Following a switch replacement at home which didn’t help, at their advice we brought it in and within the hour went home with a replaced motor for a very reasonable fee. They are very customer satisfaction focused. We ordered another!
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I recommend this store
We had a wonderful experience when we recently purchased a good amount of furniture for our home after our move. We worked with Sam over several visits. He was patient as we explored options and knowledgeable as we asked questions about the best route to take for purchase, delivery, and payment. He supported us from beginning to end and took care of an issue for us that came up in the delivery process.
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I recommend this store
This is such a great store. They sell quality furniture for what I consider reasonable prices (for quality furniture). This is not painted particle wood like the big warehouse stores. It is solid wood, steel frames, good foam upholstery, etc. So far I've bought a bedroom chair, living room chair, couch and loveseat, bar stools, and leather chair and ottoman. I will continue coming back. Very happy to find quality furniture near me.
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I recommend this store
I just want to give a big shout out to Furniture Row following the Marshall fire! They were so generous in their discount to the families. We went in multiple times to process things and the staff was so patient with us and so knowledgeable. We could not have furnished our entire home without them! Thank you!
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I could not have asked for better service from Jamie. He was very knowledgeable and patient while he helped me evaluate my choices. In addition, he did not pressure me in any way to buy. I highly recommend this store!
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I recommend this store
Wednesday my wife and I went to the Dacono looking for our new couch. We met Ashlynn who was in training but extremely helpful and very knowledgeable. We were so impressed with the with the level of service we received that we went back today and spent $5000. Please give our biggest thanks and your biggest kudos to Ashlynn. Thank You
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I recommend this store
Purchased a mattress, adjustable base, and bed. Keith at Denver Mattress was very helpful and knowledgeable. Never felt pressure at all, but he was always available to answer questions. Will be back for any future purchases.
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I recommend this store
Went to get a dining table, mattress and couch, so convenient! The salesmen were fantastic and so helpful with finding exactly what we wanted and getting our purchases delivered. Highly recommend this location!
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I recommend this store
great furniture, people available but they also let you browse the large selection at your leisure. store manager was very helpful making the choices based on our needs.
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I recommend this store
We had such a great experience at Furniture Row in Dacono! We didn't feel pressured to buy anything and we got all of our questions answered. It has been this way every time we've gone into this store, looking to buy something. We purchased a bed a couple years ago, and that was great! And now we've purchased a couch, and that was also great! We continue to be impressed!
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I recommend this store
We decided to change up our bedroom furniture and went to Furniture Row on a whim. We went to another furniture store beforehand and just were not happy with the options. To my surprise, Furniture Row had plenty of options that fit in our budget. The store was clean and the staff were available but let us shop with out interruption. I was pleasantly surprised about my experience and will definitely keep Furniture Row in mind for future furniture purchases.
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I recommend this store
absolutely love this store. Found " the " couch, employee are extremely nice . thank you Furniture Row
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I recommend this store
We keep going back. No pushy sales team. Just great every day people helping you with details on items so that you make the best decision.
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I recommend this store
The sales people were very friendly and attentive without being pushy. There was a good selection and was organized well. Kylie and Jaciel made it easy to place our orders and have it all delivered together on a day that worked for us!
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I recommend this store
Miguel was super helpful and found exactly the right color soda set we were looking for on clearance! It was missing the feet, which he ordered replacements for, so we got it for an incredible price!
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I recommend this store
I have recently invested in a new home and purchased quite a bit of furniture from Furniture Row in Dacono. Everything from new office, to dining room and family room. It was truly MY pleasure to work with Cheyenne, one of the sales reps at Furniture Row She is so warm, friendly and professional. But her customer service did not stop there. Her follow up with my special order was exceptional. I love shopping for furniture and it is a favorite past time of mine...but never have I received the exceptional service level from anyone like I did from Cheyenne. As a matter a fact, sadly, she did not get the largest sale from me. I truly wish I could have done something special for her because she always treated me so wonderful. Cheyenne, THANK YOU so very much for going to extra mile for me...more than once...to ensure my satisfaction with Furniture Row. Being in a customer service world myself, I know that Furniture Row is blessed to have someone as terrific as you working for them.
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I recommend this store
Very pleasant shopping experience! My salesperson went above and beyond - rearranging furniture so I could see if the pieces I selected would fit together. He checked on me every so often but didn't hover and allowed me to consider my purchases. Delivery was seamless and on time. Would absolutely purchase from this store again!
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I recommend this store
Good service
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I recommend this store
Miguel Aguilar has taken care of previously when we purchased a Flexsteel Sofa and Chair. he was so polite and professional that we asked for him at the store to purchase a Recliner. As before he took excellent care of us.
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I recommend this store
Jamie was amazing guiding us thru our purchases. Tons of inventory (some actually in stock!!)..Great Customer Service. No pressure! Check out the Dacono store..you won't be disappointed.
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I recommend this store
very nice quality furniture, friendly helpful staff but not overbearing 🌸
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I recommend this store
had a incredible experience with MJ! he was so helpful in my decision making! felt like I took a friend with me!
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I recommend this store
I was really happy with my experience. Jamie was super cool really down to earth attitude which is a huge plus for me. Treated us with respect and made sure he came from across the showroom when he saw us walk in over all I would definitely do business with jamie again.....
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I recommend this store
salespeople are not overly pushy-which is nice. knowledgeable and helpful with info about products.
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I recommend this store
Trevor helped me replace some slats for my bedframe after I had spent all day looking for them at other locations. Thanks Trevor, you saved my bed and my sanity. You're awesome!
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Friendly Helpful Staff

I was greeted and asked if I needed help with every employee I passed. When I finally did make my selection, a sales person was easy to find and immediately helpful.
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Serena was wonderful and so helpful. I purchased a sofa table and she helped me match the wood to a dining room table.
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Quality Customer Service and Choices

This is the second time I have come to Furniture Row as I upgrade to higher quality furniture in my house and the customer-service and selection never disappoints. I was so thankful for the wonderful customer-service provided by the knowledgeable staff who also took a significant time to help me coordinate furniture selection and styles across multiple rooms even if that meant more time to call other locations to get the pieces I was looking for. The coordination of delivery dates around the closing date and post-move-in renovations of our new home was greatly appreciated. I will definitely be back to finish decorating in the near future and would highly recommend Furniture Row to anyone who wants high quality furniture at a reasonable price (we have other furniture from Furniture Row that has withstood 4 distance moves and plan on having the classic styles for years to come).
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Great shopping

Went to other store down street and couldn't get questions answered. Came to Furniture Row and Sales person Justina was very helpful and was able to answer my questions and I found just what I was looking for.
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Furniture

I have bought 2 sets of living room furniture from this store and have loved them both. The associates in the store do not pressure you in to buying something you don't want. In fact, when you ask about a certain piece, they show you similar items in different price ranges. Overall, I have always had great experiences when shopping at Furniture Row and will continue to use them for any future needs.
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Excellent service & quality!

We worked with MJ to select and purchase a living room set (sectional and chair), end tabled and rug. He was friendly, patient and knowledgeable. We had a fantastic experience!
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Phenomenal Overall Experience

My wife and I took our time searching for the perfect living room furniture for our new home and thankfully we stopped in Furniture Row. The salespeople here do work on commission but that was a huge plus in our situation. Anthony helped us when we first saw something we liked in the store. We ended up leaving without a purchase because what we wanted was out of our price range - we gave him our information in case anything changed. Within the next two weeks we searched around and couldn't find anything we liked quite like what we wanted from FR. In that time Anthony had stayed in contact with us about various sales and promotions but we still couldn't make it work with our budget. The day we were going to grab something we weren't that happy with Anthony happened to reach out again mentioning a special sale on the exact product we loved. We went back to the store and bought the sectional right away and even had enough money to purchase a great dining room table. We are excited for the furniture to be delivered this week and will be going back to Furniture Row for our future needs. Thank you Anthony and Furniture Row for taking great care of us!
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Thank you "MJ"

Just wanted to take the time to let you know that our sales consultant "MJ" displayed patience, hospitality, and a wonderful sense of humor making our few months of searching for recliners so rewarding in the end. His added efforts brought us back to FR in Dacono, CO where we made our final choice. I'd say he's a keeper! Thanks "MJ" for making it all happen!
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Perfect

I was looking for end tables that met both mine and my husband's criteria. I wanted elegant and round. He wanted a drawer and a shelf. After looking at several stores, I found just what I wanted. The salesman was not pressuring but friendly. He was helpful in helping us order. When we got them they had to be assembled. We thought, "Oh no!" much to our surprise they were easy to put together and look great.
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Great Customer Service

We went in on a weekend afternoon to look for 4 beds for the kids. A woman greeted us and showed us to the beds, let us know to ask for questions, and then she let us be. She stopped by once in a while to see if we had questions, we did, and she researched all of our questions and got us answers while we browsed more of the bed selection. When ready to place our order, she was friendly and efficient and got us exactly what we needed. The whole process was seamless. We set up delivery and assembly for all 4 beds, they arrived 15 minutes EARLY (if you can believe that!) set up the beds and were gone in 35 minutes! I will leave a review on the product itself (so far so good!), but in customer service and efficiency, A+!!! I will definitely check Furniture Row first for my next purchase.
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Very good service really helpfull enjoyed my time there would recommend 10 out 10
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This is the second purchase I have made from Furniture Row. As always selection was great, quality terrific, prices competitive and service was wonderful. Thanks to Mike who helped with my purchase!
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Pleasantly Surprised

My wife and I went to Bedroom Expressions off of I-25 in Dacono Colorado. We were looking for a bedframe for a bed we had ordered. I really wasn't expecting much but I was really surprised at their selection. I feel they had good quality furniture at very reasonable prices. It seemed like most was made from heavier real wood. They have some really interesting furniture with unique options. Kemi, our salesperson, was absolutely the best. She gave us our space to look around and not be too pushy about anything but she was always happy to answer questions and we had a lot. She was very friendly and fun to be around and I didn't feel like I was being pressured into anything and that's saying a lot because I tend not to like salespeople. The pick up from the warehouse was really easy we chose to do it ourselves. The frame we had ordered was supposed to be two weeks out, we got it in two days! The guys in the warehouse were really friendly as well and were very helpful. This overall was a great experience and I would definitely recommend taking a look here before making any big furniture purchases. We are going to be buying some dressers soon and we're definitely coming back.
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Wright Bedroom set

Purchased a Wright bedroom set. Heirloom quality furniture, excellent sales staff and delivery service. We will be visiting this store again.
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I had the best service and great selection. Miguel the store manager was so nice and very helpful
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Chair

Most amazing and comfortable chair I just bought at Furniture Row. Love the chair and the great service we received.
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An easy access store with all furniture easy to find since its in divided areas.
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Everyone was very helpful. They made the whole process very easy with no stress. There were a lot of different choices to choose from. The pickup area is so organized. They get you in and out very quickly. We thank you for the great service.
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Sofa Mart

My husband and I had a great experience with Anthony at Soft Mart. He was very knowledgeable and helped us make our final decision. I would highly recommend Anthony for your needs.
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Great Experience!

After shopping at some of the other big name furniture stores, I found that Furniture Row has a great selection of furniture. I was shopping for a sofa and found several that I liked. I ended up buying a leather reclining sofa, love seat and chair set, and 4 end tables, which I am so happy with. The best part, for me, was Holly and her gentle, unassuming nature. I was never bother or shadowed by salespeople and when I was ready to ask questions, Holly was there when I needed her but not smothering. Thank you, Holly. I'll be back!
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