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Ratings and Reviews for Furniture Row Store in Davenport, IA

4.6
Based on 160 reviews
5
124
4
21
3
6
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6

Customer Reviews

Reviews (133)
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What customers are saying:

Customers consistently praise the exceptional service and knowledgeable sales staff, with many highlighting individual employees like Liam, Jedidiah, Andrew, Bryant, Nelly, James C., Dane DeDecker, Pete, Chase, Quentin, Amina, Seth, Anthony, Daquan, Junelle, Margo, Todd, Nicole, and Paula for their helpfulness, patience, and professionalism. The store is frequently described as having a well-stocked selection and a clean presentation, making for an enjoyable shopping experience.

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Verified buyer
I recommend this store
We recently purchased a coffee and end table. We were pleasantly surprised when the store called the following week telling us our order was ready. We love the new look of our furniture and pleased with excellent customer service.
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I recommend this store
so exciting getting approved for the items I desired for my new home ! the staff made my purchase fast and easy and am looking forward to future purchases.
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I recommend this store
My experience with this store was very good. Chase, my salesperson, was very helpful in finding the exact piece that I needed for my special conditions. He was patient and courteous and did not pressure me in making my decision. The store is beautiful, with a well stocked selection and had a very clean presentation. I will be returning as my needs develop.
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I recommend this store
We recently moved and this was the most enjoyable experience working with the group of employees (lead by their fantastic manager, Andrew). We were there at least 1/2 dozen times, bought several new higher end pieces of furniture each time - and the service, and attention they all gave us every time was nothing less than exceptional! ~Amy and Eric
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Verified buyer
I recommend this store
Great place to shop for furnishings. Plenty of choices, decent quality and value. And besides all, great customer service by Bryant and Nelly. we are very satisfied with all aspects of the company including the delivery crew. Thank you so much.
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I recommend this store
James C. was pleasure to work with today! He helped get our financing set up quickly! He gave us space to look around and make some decisions but was always close by to assist with any questions! Thank you James!
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I recommend this store
Greeted with a smile and taken care of without being hassled
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Verified buyer
I recommend this store
Mr. Dane DeDecker, was a very knowledgeable and patience person. I would recommend everyone to him.
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I recommend this store
Visited today and everyone was so helpful and friendly, especially Pete. He was so knowledgeable and attentive to what our needs and wants were. will definitely go back again. Prices and financing options were excellent as well.
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I recommend this store
Very friendly staff, easy to get approved! Got an amazing bed and massage chair and electric couch
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I recommend this store
Amina was so pleasant and very helpful.
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I recommend this store
Seth was great to work with I had a great experience. I would recommend they to anyone. Thanks for all your help
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I recommend this store
I am so impressed with every part of my experience purchasing my new Vista living room group! My sales associate Anthony was completely on point - so much! I would recommend him without hesitation- and will surely find him for any future purchases!! From him being sure that we knew when the sale would start and end, ensuring that we'd get the best price and his assisting me via texts with minor questions I'd had. He was solid! To add to my being impressed, I just received a message saying my furniture was in - and it hasn't even been 3 full business days! They promised 2-3 weeks but I will surely take 3 days!! Pretty darn impressive!!!
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I recommend this store
Daquan was amazing:)! Extremely quick,knowledgeable,honest and professional:)! Thank you.
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I recommend this store
Pleased with the store for our choice of furniture. Got a "Dana " loveseat about 6 months ago and chose the chair that matches the loveseat this week. Expecting the chair by Easter. The service was good .
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I recommend this store
We bought living room sectional in November . We where told it will take up to 20 weeks before it gets delivered . So we got it after 8 weeks ,nice surprise . Amina was very nice ,she helped us a lot in picking the right sectional for us , and she went up and beyond to make the experience very pleasant .Thanks to Amina we will definitely come back to FURNITUR ROW .
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I recommend this store
I spoke with a gentleman named Deqan, and he was extraordinarily helpful when working with me my shipping frustrations. I highly recommend that anyone looking to purchase new furniture or get the greatest customer service you could ask for, request Deqan! He truly went above and beyond!!
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Verified buyer
I recommend this store
Absolutely loved going in here to purchase my furniture. Margo was really nice!
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I recommend this store
Todd was great
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Verified buyer
I recommend this store
Junelle was my customer service person and she was so friendly and patient went me as I tried to make up my mind. took me to several options that she thought I would like and then left me alone a few minutes to browse and sit and get the feel if the furniture. very friendly and knowledgeable. very excited to get my pieces. 😊
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Great service

The clerk who assisted me was very helpful and patient as I could not make up my mind. I have bought many items from Furniture Row and their service will keep me coming back.
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Excellent experience

We went in to look again at a sectional sofa and a computer desk. Our salesperson, Daniel, was very patient and was very professional. We love the furniture will definitely be back when we redo our bedroom!
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What a bargain!

Was visiting the Furniture Row on Elmore in Davenport, IA and found the sofa I wanted immediately. The sales associate, Paula, was very helpful in getting everything lined up for the delivery and was so pleased that we even got the Veteran's discount. It was so nice NOT to be pressured into buying something I didn't really want. Thank you Paula for your assistance.
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Great Sales people

I have ordered a lot of Furniture from Furniture Row, and have been happy with quite a few of their items. They are very personable and helpful, and go above and beyond to help with any of your issues of you have a problem with your purchase. If they can't help just call corporate and they will remedy the situation. They have policies they have to follow and I understand this. As with all furniture, you get what you pay for.
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Bedroom furniture finally..

We’ve been customer for several years. We bought our kitchen table there almost 9 years ago. We’ve been shopping for bedroom furniture since but just didn’t buy anything till a week ago. We’ve dealt with same person everytime we go there. Nicole is awesome and not pushy. I will only deal with Nicole. Nicole is the best!
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I have been furnishing my first home and almost every item I have purchased has come from the Davenport Furniture Row.The level of customer service, attention to detail and efforts to make the customer feel they are the store's number one concern under the management of Eric Faubert at Sofa Mart have kept me returning numerous times over the past Eight months. I also admire the way the staff from The various parts of Furniture Row work with each other. Would also like to thank Nicole Dolan of Oak Express for her help over the past few months!
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Sofa and recliner

I was in search of a sofa and recliner for "short" people. Chase was understanding of my plight and was able to offer suggestions that had a shorter depth in the seat and I was able to sit comfortably and was able to get up easier. Looking forward to receiving it.
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The Hudson Cove chairs in white were in stock. I placed my order over the phone and was able to pick them up the next weekend. New chairs were a cost effective way to update the look,of our dining table.
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Great customer service!

I just recently bought a sectional there and the service was great. They didn't helicopter over you the entire time. The salesman was very knowledgeable and there were no hidden costs or fees.
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Excellent Selection and Service

Fantastic furniture selections and wonderful staff at Furniture Row in Davenport, IA! I worked with Amina Jasarevic, who is extremely knowledgable and helpful, to purchase sectional seating for my home. I am a repeat customer and will be back again! Thanks Amina!!
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Living Room set

The selection was good but what made the day was the sales associate. She was attentive but did not hover over us. We narrowed it down to 2 different sets and she explained the differences so we could make an informed choice.
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Bar Stools

Went looking at sectionals and bar stools. Great customer service through-out! Ordered bar stools and will be back to order sectional when we pick up the bar stools! Found it to be Much better than Slumber Land!
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I would highly recommend this store! Kevin was very great and very helpful!
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Great Service

It was my first time shopping at Furniture Row and I will be back. When we entered the store looking for bedroom sets we were greeted right away and asked if we needed assistance. The layout of the store was explained and then we were given time to look around alone. I found a bedroom set that was exactly what I was looking for!!!! We were in and out quick. I can't wait for the furniture to be delivered!!!!
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LOVE FURNITURE ROW!

I have been buying furniture for years at furniture row! They have an amazing selection and great quality products! I have worked with the same salesman for years. I love that he is knowledgeable about all the products and always shows me unique items! Will continue to shop there!
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Awesome service

I ordered new furniture from two different places for a new home. Furniture Row and especially Andy and his entire team including Kevin were amazing to work. Definitely made the other furniture store I worked with look like a complete joke. The delivery guys set everything up, were polite, professional, and made sure I was happy.
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Best Customer Service

A couple years ago my wife and I purchased a sectional from sofa mart. Currently in the process of moving for more space and wanted to add additional pieces to our current sofa. When we stopped in to look, our sales person from over two years ago "Amina" remembered both of our names. Shes very friendly, helpful, and accommodating. Noticed the same goes for the rest of the staff as well. We wont be going anywhere else to buy furniture as long as Furiniture Row is in Davenport.
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FAMILY ROOM SELECTIONS

Shopped for loveseat and sofa for family room. Found many choices in the color we were looking for. Manager was helpful and not a pushy sales person.
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Pleasant Shopping Experience

We had purchased a dresser over 4 years ago and wanted a matching piece. The sales person found they were still available and we ordered it. We were in and out within 30 minutes.
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I was very happy with Service I got very friendly and helpful would highly recommend furniture row to friends and family
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loved it

have been many times-found dinning room set that we have continued to look at. Finally spoke to a rep who was able to help me put on lay away. My new dinning room set is now paid off and being delivered next week
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Great experience

I had selected the sectional that I wished to purchase online. I arrived at the store and with in minutes an associate lead me in the direction to view it in person. The service was fast and friendly.
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Bedroom set

We are so excited to have our bedroom set delivered. The service we received was awesome even though we came in an hour before close. Loved the selection of bedroom sets to choose from.
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changes, like price and promotional details

We were treated very good at Sofa Mart and the help was very helpful. They tried to get the furniture delivered when we wanted it. We have purchased furniture from the Furniture Row before and were very happy with it then also.
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helpful sales people and good value for your buck!

I recently purchased a twin mattress set. The sales person that helped us tremendously. We went back and forth choosing a foam mattress or a individual wrapped pillow top mattress. With his help we decided on the regular mattress, which was a little more expensive but it had a much better warranty. Keep up the great work!!!!
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Great

I went to Sofa Mart at your Bettendorf, Iowa store to find a lift chair prior to a back surgery. I met a sales women named Sanjeeta who was very helpful and caring about my situation. I bought a chair but had problems with it. Upon calling and telling her what happened she immediately apologized and gave me options to fix the problem without any hesitation. This kind and caring service is hard to find today. Because of her we have returned to the store to buy more furniture from her. I have bought a lot of furniture over the years because we have moved several times and have two homes. I have never met anyone in furniture sales that was as helpful, friendly and allowed space but would return when needed. The follow up was beyond expections. Thank you Sanjetta
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Was very pleased with the variety of furniture. Also the sales representative was very helpful and knowledgeable! I look forward to returning again!
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The employees at Oak Express at your Davenport, Iowa store are exceptional. I have been in the store often looking for just the right bedroom set. I walked in the other day and one jumped out at me. The sales staff were right there to help be with my purchase. They are friendly, courteous and very knowledgable about their products. There was an accessory I also wanted they didn't have in the size I needed and they located it at another store and had it brought to the Davenport store. We buy all our furniture at furniture row. I have been back in since to buy some accessories.
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Sunroom

Shopping at Sofa Mart was a pleasant experience. Amina was very helpful and knowledgeable about the furniture we were interested in buying. Amina and the store's interior designer helped us to make the final decision. We are excited about our purchase.
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quick trip

Bought an end table, quick trip in found what I wanted and sales guy carries out to my car. Easy!
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