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Ratings and Reviews for Furniture Row Store in Davenport, IA

4.6
Based on 159 reviews
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123
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Customer Reviews

Reviews (132)
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What customers are saying:

Customers consistently praise the sales staff for being helpful, knowledgeable, and patient, with many highlighting specific individuals like Jedidiah, Andrew, Bryant, Nelly, James C., Dane DeDecker, Pete, Quentin, Amina, Anthony, Daquan, and Margo for their exceptional service. The store is frequently described as having a well-stocked selection and a clean presentation, making for an enjoyable shopping experience.

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Verified buyer
I recommend this store
We recently purchased a coffee and end table. We were pleasantly surprised when the store called the following week telling us our order was ready. We love the new look of our furniture and pleased with excellent customer service.
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I recommend this store
so exciting getting approved for the items I desired for my new home ! the staff made my purchase fast and easy and am looking forward to future purchases.
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I recommend this store
My experience with this store was very good. Chase, my salesperson, was very helpful in finding the exact piece that I needed for my special conditions. He was patient and courteous and did not pressure me in making my decision. The store is beautiful, with a well stocked selection and had a very clean presentation. I will be returning as my needs develop.
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I am very happy with my sectional. I worked with Jedidiah and told him what I wanted and had measurements of the space. He worked with me to find the perfect couch for may area!. He was very knowledgable and just great to work with!
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I recommend this store
We recently moved and this was the most enjoyable experience working with the group of employees (lead by their fantastic manager, Andrew). We were there at least 1/2 dozen times, bought several new higher end pieces of furniture each time - and the service, and attention they all gave us every time was nothing less than exceptional! ~Amy and Eric
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I recommend this store
Great place to shop for furnishings. Plenty of choices, decent quality and value. And besides all, great customer service by Bryant and Nelly. we are very satisfied with all aspects of the company including the delivery crew. Thank you so much.
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I recommend this store
James C. was pleasure to work with today! He helped get our financing set up quickly! He gave us space to look around and make some decisions but was always close by to assist with any questions! Thank you James!
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I recommend this store
Mr. Dane DeDecker, was a very knowledgeable and patience person. I would recommend everyone to him.
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I recommend this store
Visited today and everyone was so helpful and friendly, especially Pete. He was so knowledgeable and attentive to what our needs and wants were. will definitely go back again. Prices and financing options were excellent as well.
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I recommend this store
Chase was very helpful and was not pushy, but was there to answer our questions. very knowledgeable.
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I recommend this store
Amazing advice. helpful and knowledgeable staff.
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I recommend this store
Very friendly staff, easy to get approved! Got an amazing bed and massage chair and electric couch
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I recommend this store
Walked in and told Quentin what we wanted. He told us where to look for them and ten minutes later we ordered a sectional for delivery. It should always be that easy.
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I recommend this store
Seth was great to work with I had a great experience. I would recommend they to anyone. Thanks for all your help
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I recommend this store
I am so impressed with every part of my experience purchasing my new Vista living room group! My sales associate Anthony was completely on point - so much! I would recommend him without hesitation- and will surely find him for any future purchases!! From him being sure that we knew when the sale would start and end, ensuring that we'd get the best price and his assisting me via texts with minor questions I'd had. He was solid! To add to my being impressed, I just received a message saying my furniture was in - and it hasn't even been 3 full business days! They promised 2-3 weeks but I will surely take 3 days!! Pretty darn impressive!!!
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I recommend this store
Pleased with the store for our choice of furniture. Got a "Dana " loveseat about 6 months ago and chose the chair that matches the loveseat this week. Expecting the chair by Easter. The service was good .
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I recommend this store
We bought living room sectional in November . We where told it will take up to 20 weeks before it gets delivered . So we got it after 8 weeks ,nice surprise . Amina was very nice ,she helped us a lot in picking the right sectional for us , and she went up and beyond to make the experience very pleasant .Thanks to Amina we will definitely come back to FURNITUR ROW .
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I recommend this store
Absolutely loved going in here to purchase my furniture. Margo was really nice!
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Verified buyer
I recommend this store
Junelle was my customer service person and she was so friendly and patient went me as I tried to make up my mind. took me to several options that she thought I would like and then left me alone a few minutes to browse and sit and get the feel if the furniture. very friendly and knowledgeable. very excited to get my pieces. 😊
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I recommend this store
Greeted with a smile and taken care of without being hassled
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I recommend this store
Amina was so pleasant and very helpful.
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I recommend this store
Daquan was amazing:)! Extremely quick,knowledgeable,honest and professional:)! Thank you.
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I recommend this store
I spoke with a gentleman named Deqan, and he was extraordinarily helpful when working with me my shipping frustrations. I highly recommend that anyone looking to purchase new furniture or get the greatest customer service you could ask for, request Deqan! He truly went above and beyond!!
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I recommend this store
Todd was great
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Great service

The clerk who assisted me was very helpful and patient as I could not make up my mind. I have bought many items from Furniture Row and their service will keep me coming back.
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Excellent experience

We went in to look again at a sectional sofa and a computer desk. Our salesperson, Daniel, was very patient and was very professional. We love the furniture will definitely be back when we redo our bedroom!
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What a bargain!

Was visiting the Furniture Row on Elmore in Davenport, IA and found the sofa I wanted immediately. The sales associate, Paula, was very helpful in getting everything lined up for the delivery and was so pleased that we even got the Veteran's discount. It was so nice NOT to be pressured into buying something I didn't really want. Thank you Paula for your assistance.
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Great Sales people

I have ordered a lot of Furniture from Furniture Row, and have been happy with quite a few of their items. They are very personable and helpful, and go above and beyond to help with any of your issues of you have a problem with your purchase. If they can't help just call corporate and they will remedy the situation. They have policies they have to follow and I understand this. As with all furniture, you get what you pay for.
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Bedroom furniture finally..

We’ve been customer for several years. We bought our kitchen table there almost 9 years ago. We’ve been shopping for bedroom furniture since but just didn’t buy anything till a week ago. We’ve dealt with same person everytime we go there. Nicole is awesome and not pushy. I will only deal with Nicole. Nicole is the best!
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Love the look.

We bought a recliner and really happy with the style. The salesperson we had was very friendly and helpful.
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I have been furnishing my first home and almost every item I have purchased has come from the Davenport Furniture Row.The level of customer service, attention to detail and efforts to make the customer feel they are the store's number one concern under the management of Eric Faubert at Sofa Mart have kept me returning numerous times over the past Eight months. I also admire the way the staff from The various parts of Furniture Row work with each other. Would also like to thank Nicole Dolan of Oak Express for her help over the past few months!
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Sofa and recliner

I was in search of a sofa and recliner for "short" people. Chase was understanding of my plight and was able to offer suggestions that had a shorter depth in the seat and I was able to sit comfortably and was able to get up easier. Looking forward to receiving it.
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The Hudson Cove chairs in white were in stock. I placed my order over the phone and was able to pick them up the next weekend. New chairs were a cost effective way to update the look,of our dining table.
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Great customer service!

I just recently bought a sectional there and the service was great. They didn't helicopter over you the entire time. The salesman was very knowledgeable and there were no hidden costs or fees.
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Excellent Selection and Service

Fantastic furniture selections and wonderful staff at Furniture Row in Davenport, IA! I worked with Amina Jasarevic, who is extremely knowledgable and helpful, to purchase sectional seating for my home. I am a repeat customer and will be back again! Thanks Amina!!
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Living Room set

The selection was good but what made the day was the sales associate. She was attentive but did not hover over us. We narrowed it down to 2 different sets and she explained the differences so we could make an informed choice.
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Bar Stools

Went looking at sectionals and bar stools. Great customer service through-out! Ordered bar stools and will be back to order sectional when we pick up the bar stools! Found it to be Much better than Slumber Land!
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I would highly recommend this store! Kevin was very great and very helpful!
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We had a great experience the staff was friendly and inviting. We did not get rushed which I liked. Overall I would highly recommend
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recliner purchase

the sales staff was helpful, but had to ask manager a couple times for answers. place is nice and clean, friendly staff, beautiful furniture. only negative is there is a very small selection for the bigger man or woman to choose from. would have liked a bigger selection but am happy with one im purchasing
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Corner TV stand with fireplace and loveseats

Salesman was courteous and not pushy. He was also very friendly and helpful. He let us browse but was available to answer questions. They did not have what we were looking for so we browsed the entertainment centers that they did have. We also checked out the various love seats on the floor. The visit was pleasant and not pressured. Will visit again if the need arises.
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Great customer service

The customer service I received was beyond exceptional. She was helpful with my toddler, she didn’t pressure me into something I couldn’t afford, and I got a great deal. Highly recommend - far better than the service I received at Ashley Home Store and at Slumberland
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Great Service

It was my first time shopping at Furniture Row and I will be back. When we entered the store looking for bedroom sets we were greeted right away and asked if we needed assistance. The layout of the store was explained and then we were given time to look around alone. I found a bedroom set that was exactly what I was looking for!!!! We were in and out quick. I can't wait for the furniture to be delivered!!!!
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Went in to purchase a bed for my son, great selection and great prices! Sales person was extremely helpful and not pushy!
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LOVE FURNITURE ROW!

I have been buying furniture for years at furniture row! They have an amazing selection and great quality products! I have worked with the same salesman for years. I love that he is knowledgeable about all the products and always shows me unique items! Will continue to shop there!
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Awesome service

I ordered new furniture from two different places for a new home. Furniture Row and especially Andy and his entire team including Kevin were amazing to work. Definitely made the other furniture store I worked with look like a complete joke. The delivery guys set everything up, were polite, professional, and made sure I was happy.
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Best Customer Service

A couple years ago my wife and I purchased a sectional from sofa mart. Currently in the process of moving for more space and wanted to add additional pieces to our current sofa. When we stopped in to look, our sales person from over two years ago "Amina" remembered both of our names. Shes very friendly, helpful, and accommodating. Noticed the same goes for the rest of the staff as well. We wont be going anywhere else to buy furniture as long as Furiniture Row is in Davenport.
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FAMILY ROOM SELECTIONS

Shopped for loveseat and sofa for family room. Found many choices in the color we were looking for. Manager was helpful and not a pushy sales person.
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I have shopped at furniture row in the past and bought a sectional, and a dining room set. I am very pleased with both of my purchases. The sales process was easy and relaxed. The delivery was nice and careful. The quality is great so far. It's the first place I go too when I'm looking for furniture.
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Pleasant customer service representatives. Nice selection.
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