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Ratings and Reviews for Furniture Row Living Superstore Reviews in Denver

4.5
Based on 131 reviews
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Customer Reviews

Reviews (119)
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What customers are saying:

Customers consistently praise the helpfulness, knowledge, and professionalism of the sales staff, with many highlighting specific individuals for their excellent service. The stores are frequently described as clean, well-organized, and having a vast selection, making for a pleasant shopping experience.

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Verified buyer
I recommend this store
This place is huge and has inventory in many different price ranges. I was able to find a leather sofa for $899 and they had a lot to choose from. The service Imreceived from Adam was excellent.
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I recommend this store
We bought both Durango and Elevations sectionals, lamps, & a table from Daniel today. In addition to the bedroom furniture, the total was over $11,000 and it was a value for quality. I met Barney Visser years ago at a NASCAR race and promised myself I would give him a shot when the time came. I love his story about battling and beating the giants.
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I recommend this store
We had the best experience at The ShowRoom. compared to other high-end furniture companies they spent more time and went over more options to meet our needs. love our new chairs, sofa, and rug.
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I recommend this store
All the staff have been so pleasant and willing to help find just the right pieces. I had a lot of anxiety spending more money than ever on furniture (previous mentality of price over quality). Furniture Row provided great direction, value, and customer service. Ash and Debbie were great and the rug department was filled with options from lowest budget to no budget. I highly recommend for your next home shopping needs. They even offer free design help create a space that is functional and aligned with your style and vision. I also must commend the delivery crews. So far all deliveries leaned toward the early end of the 2 hour window and were professional and handled with care.
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I recommend this store
We've been working with Karina to completely re-furnish our entire condo over the past several months. She has been wonderful to work with; product knowledge, cares about the customer, doing what is best for the customer, offering expert advice. We will continue to use Furniture Row and Karina!
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I recommend this store
Eric Eric helped me today at Denver mattress Park Meadows. I couldn’t have been more pleased with his service and help. I was in a jam to get a bed to place my mom in a nursing home and I only had a few hours to do it and he stepped up to the plate and helped me tremendously. Thank you Eric you are the best.
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I recommend this store
great customer service!
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I recommend this store
This was my first visit to the store. I was overwhelmed because there was just so much to choose from. Laurie approached me and asked if she could help. I explained what I was looking for and immediately she offered her service. She is very knowledgeable, friendly and approachable yet very professional. I ended up getting a bedroom set, sofa, recliner, armoire, and more. She was with me every step of the way and made sure that all of my purchases would be delivered at the same time. She followed up with me and I must say that if I could give her ten stars, I would. She went above and beyond and if I am in need of anything else, I will be sure that I contact her.
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I recommend this store
Brandon is the best! Thank you so much for your help, patience and advice. we will always ask for you. see you soon! Thank you Brandon. for everything! jose &Katie Perera
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Verified buyer
I recommend this store
The selection in the store is vast. We knew what we wanted mostly, and we had lots of choices in their acres of sofas. We were treated fairly and honestly.
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I recommend this store
This was one of the best shopping experiences I can remember. Ash was fantastic and more than helpful and very friendly. We are in the process of furnishing a brand new house and I will definitely be heading back to work with him soon. The selection is huge, and of quality. The Lazy Boy selection is great, and we are excited to have our new Lazy Boy sectional delivered along with our new dining set. Financing options are also great. Thanks, Ash!
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I recommend this store
I worked with Richard and Bonnie. I purchased about 18K worth of Furniture. They put up graciously with me changing my mind and helped me to make the best selections.
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I recommend this store
I went in with an idea of what I wanted. Debbie helped me and was knowledgeable and was a pleasure to work with. I left very happy with the great service I received.
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I recommend this store
the help here was fabulous !! Nancy was very knowledgeable and pleasant. and I love my new furniture. flex steel couch and chair.
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I recommend this store
We have to furnish pretty much an entire house, so we spent almost the full day in store to pick up everything. Amanda was really helpful and patient with us throughout the whole process.
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I recommend this store
we had the best time working with Brian. He was patient and very helpful. Took time to thoroughly explain all aspects of the items we were looking at. We enjoyed our shopping experience with Brian. Definitely will visit this store and Brian again. Awesome furniture too.
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I recommend this store
Each time I visit, I have a wonderful experience. The staff is professional and knowledgeable, and not pushy.
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I recommend this store
Karina was super helpful during my couple visits explaining the options for couches. I also found a great deal on a TV stand.
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I recommend this store
Russel our salesperson was so helpful and knowledgeable. He was patient and friendly. I recommend this location, and Russel if you need furnishings.
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I recommend this store
Angel helped us pick out the perfect couch, she listened to all of our needs and was very professional!
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I recommend this store
great service and delivery. there was some damage on my products and they made it right.
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I recommend this store
The Showroom @Furntiure The Showroom, and Furniture Row, what can I say they have stepped to the plate for fire victims and gone out of the way to help families that have been devastated by the recent fires. After you lose everything in your life the emotional challenges are hard, rebuilding your home hard, rebuilding your life hard. This company I can not tell you how much they have helped our family moving forward. The staff is fantastic from the folks on the sales floor to the mangers to the corporate office staff to the president of the company. They are compassionate, caring and more than helpful. I cannot say enough. They have us as clients for life and our family will refer all our friends, family, clients and whoever we can to them. They deserve the highest accolades available. The stores are inviting, clean, layed out wonderfully and have fantasitc selection of furniture availabel anywhere. There are so many options from grab and go to custom design product selection. What a breath of fresh air in todays marketplace.
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I recommend this store
I went to the Bannock St location. It was carefully explained that the showroom consisted of 2 different portions. The back selections were more customizable by fabric, color, etc. The sales person was very friendly and allowed me to look around. Checked the availability of what I was looking at and then gave me his card to call when I made a decision. When I decided to go ahead and order the furniture, it was an easy process over the phone. Very happy!
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I recommend this store
Susi was an amazing customer service agent! She was professional, pleasant, and took the time to review the furniture, pricing, delivery, and answer all my questions. The store had a great variety of styles, colors and options. Loved the cafe inside too!
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I recommend this store
our experience with Susan was perfect. she was informative and helpful. She was pleasant and professional. She let us shop without being pushy and was ready when we needed assistance. it was a good shoping experience.
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I recommend this store
Excellent service! Greeted walking through the doors, we weren’t pressured to buy anything, all questions were answered and sales associate was knowledgeable!
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I recommend this store
This store is absolutely amazing. The selections and the staff are awesome. I liked the way the furniture is group into mini room settings.
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I recommend this store
Our experience at The Showroom was excellent! Our salesperson was very friendly, knowledgeable, and professional in helping us find the exact furniture we needed for our new house. The delivery people were timely and extremely respectful and polite. I can't say enough about how pleased we are with our experience. Also, the quality of furniture carried at The Showroom is top-notch. When compared to their primary competitor, there is no comparison. This is a fine furniture store, and not a cheap discount mass chain. Having said that, the sale prices were still good and the "buy more get more discount program" really knocked our final price down. When purchasing furniture keep in mind that these are items that you're going to keep hopefully for a long time. Considering this I would choose quality over discount . We found that you could get both value and quality at The Showroom. Thanks Furniture Row! We will be back soon.
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I recommend this store
Jessica was very professional and helped a lot in the decision making process of our new sofa and love seat.
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I recommend this store
Great customer service, everting was in stock, great deals, gave us different possible financing available.
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I recommend this store
Clean store… lots to see and choose from. our sofa was in stock… which I guess is an issue now a days.
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I recommend this store
Cam and Jim did an excellent job moving furniture in for us. Very helpful and careful not to damage anything in the house or any furniture.
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I recommend this store
found just what I was looking for. Kind & helpful staff.
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Great service and selection

I was well taken care of for this return visit. The selection was huge and there was no shortage of help in the store. They stand behind thier products. I would recommend to anyone.
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I recommend Furniture Row Showroom because of the effort of one lady and her name is Jenny. I was going to shop at American Furniture Warehouse at first because of their affordable prices, but I forgot that we bought from there before and the quality is let's say you get what you pay for. Then I went to Furniture Row yes they're pricey, but I love my furniture. Except for my couch and sofa, there were some fabric issues not sure why. When I told Jenny about it, I didn't get no hesitation from her, but yes we will completely replace your sofa and the loveseat and you can use this one tell the new one arrives. My wife and I were stressed out but because of Jenny's care ae were smiling even if we have to wait some but nothing in life is perfect but she made sure make the best of it. Thank you Jenny I will bring my business to you again and recommend others. Thank you
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Bernhart leather living room set

Great customer service. Jessica was outstanding and very knowledgeable about the high-end Bernhart leather living room set I purchased. Very personable. I Highly recommend Furniture Row to buy high quality furniture for your home.
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Great Selection, Great Service!

My husband and I spent a couple of hours trying to find new couch set. We were really impressed by all of the choices and custom options. Our salesperson was Russ and he was extremely patient and knowledgeable. We very much preferred this buying experience compared to other large competitors and plan to go back for other things in the future.
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Great product and people

I purchased a sofa and an 8 x 10 rug. The sofa had a few issues with some wrinkles in the sewing of the fabric. When I mentioned it to "The Showroom" they said it would be fixed or the sofa replaced. No problems! Russ was a fantastic ssalesman only to be outdone by Brianna dealing with the sofa and a small issue with the rug. I would and will buy furniture here again and Brianna is awesome!!!
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Awesome!

I was thrilled to discover "The Showroom" the first time I went in. On my next visit I took my husband and we purchased a sofa and an 8x10 rug. Russ helped us and he was awesome, very knowledgeable, and not pushy. I would recommend him to anyone. We are looking forward to delivery!
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Great customer service

Just purchased 2 avery power loveseats. Very happy with customer service and product.
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Brad Kochendoerfer was amazing! We came in looking for a specific set that we saw a month earlier. We learned that it had been discontinued!! We walked the Showrrom for an hour to find a replacement but nothing had us hooked like the Bel Aire set. Brad went above and beyond and found the floor model of the couch, chair and ottoman in Colorado Springs. We are completely satisfied with the set and thankful for Brad’s extra effort.
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End Tables

We came into the new store on Sunday was was greeted as soon as we walked in the front doors. The employees were wonderful to work with and was able to listen to our needs and we found the perfect end tables for our home.
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I found the sales staff to be courteous, helpful, and non-pushy. They let me decide in my own time about my purchases. The quality of furniture offered is good and a step above other retailers. I like their sales and discounts too.
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Visited Sofa Mart this weekend and we were greeted by several staff members All were very helpful yet at the same time, they let us look around without feeling pressured to buy. When we finally decided on a new sofa, we were promptly taken care of by Brad and purchased our new sofa in less than 30 minutes. Excellent service!!
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Furniture Purchase

The sales person was very helpful and spent the time helping us arrive at what we wanted. The selection was really good and just the overall experience was great! We will shop here again and tell our friends and family.
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Gregg was very patient with us and we appreciate the time and knowledge he has about the furniture.
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Easy as 1.2..3...

After shopping numerous furniture stores locally and online. I ended up with exactly what I was looking for at furniture row. Once my selection had been made it was as easy as 1.2..3...The sales representative was extremely knowledgeable and helpful in completing the entire process. I would definitely recommend them if you searching for furniture.
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Exactly what I needed, good service

I was looking for a reclining, leather sofa set in the 3-4 thousand dollar range. Went to a couple different stores and found some good options, but Sofa Mart was the most comfortable and least expensive of all the options I looked at. I just bought it a couple days ago so I can't speak to durability of the couch. The sales rep was very knowledgeable and helpful, but not pushy.
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Take your time

First of all Travis is the greatest salesman I've ever dealt with, and that's because he didn't try to sell me anything. He showed .me what was available in myprice range,made recommendations and even suggested that I go home and get some space measurements before purchasing. I did and returned to buy more than originally planned.
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5 stars

Stayed open an extra 30 mins on Christmas Eve so I could buy sectional
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