Furniture Row is our go to for home furnishings. They carry quality items at reasonable prices. We worked with Sebastion on our last purchase. He was professional, helpful and personable.
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Ratings and Reviews for Furniture Row Store in Draper, Utah
Customer Reviews
What customers are saying:
Customers consistently praise the friendly, helpful, and professional sales staff, with many highlighting specific individuals like Sebastian, Diego, and Alexandra for their excellent service. The store is frequently noted for its great selection and reasonable prices, making it a go-to for home furnishings.
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Went into store for the first time to get some bar stools. Found a couple of nice reasonably priced chair with Diego’s help. The store has a good selection of furniture and customer service was excellent. Thanks Diego!
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great selection and friendly staff!
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we purchased a sectional couch and a 3 piece wall unit. Lala, our salesperson was outstanding! I would definitely recommend furniture row to others. in fact, I will be going back soon for additional pieces!
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We've frequented this location multiple times and have had nothing but good experiences. We sat on the same couch 10 times over a 2 month period and recently purchased 2 recliners in our attempt to update our home from, we lived in apartments in our 20s, to look we are adults in our 40s. Whether we are making a purchase or letting our butts try to decide on how much cushion we can still stand up from, all of the sales people have been considerate and helpful.
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I've purchased furniture before & it was a good experience. Today I purchased a 2-piece sectional. I wanted a curved sofa & found what I was looking for. A bonus: I got to pick out the fabric for the sofa along with the pillow fabric. The only down side: Covid has slowed the process of getting customized furniture. But my experience today was great. Service, explaining the process & the variety of furniture were all outstanding. Very pleased with my purchase.
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we recently moved from a one bedroom apartment into a new home in March and the Furniture row in Draper has been an invaluable resource in helping us to get settled and get the furniture we needed to set up our home! Alexandra in the Living department is an absolute top notch employee and has been so helpful each time that we have come in!
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Got a couch easy and quickly. We got a sweet deal taking hundreds off our order. will definitely recommend to family and will return when we need another couch.
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Wayne was delightful to work with. we love our sturdy dining chairs, and are the same price as the selection across the street at ikea!
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We were well treated and ended up getting a leather couch and chair for about what we thought we would have to pay for less. Very satisfied.
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Eric was awesome to help me with my dining room set. great customer service.
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We went to Furniture Row looking for a new leather couch and love seat. We were immediately greeted by a nice and knowledgeable sales associate (not pushy at all) who helped us look at ones that fit our criteria. We found a set we loved, very high quality and comfy, and able to get a delivery date scheduled quickly. We love the new couches and the service we were provided. Will definitely go back for future furniture needs!
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Went in just to look and walked out with a couch. Thank you Jeremy for putting up with my kiddos and I, and helping load (Sebastián (sp?) help me load as well). Thank you!
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very happy with the purchase of our new bed. delivery was timely and professional
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This place was magical!!! I will be back!!!!
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great service. looking forward to our new furniture
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Sebastien was very knowledgeable and extremely patient with us as we basically sat on every chair in the store the first time we came in. We purchased a really nice comfortable armchair. There was a good selection despite the store remodel.
When we were ready to buy a second chair, we were helped by a new high school aged employee and he was incredibly helpful. He showed us features for every one of the chairs and couches that we looked at and his enthusiasm was infectious. He helped us find batteries to be able to test the power controlled chairs and helped us figure out which colors were available for the chairs we picked. Very impressed by his help.
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Sebastian was so helpful in directing me to the sofa I was looking for. The delivery men were careful in bringing the furniture and thoroughly made sure everything was to our liking. I am very pleased with my purchase and the service we received.
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We bought a dresser, mirror and 2 night stands. When the dresser came, it would not fit through the hallway so we returned it. The Draper store took it back without out a problem and we picked out another set with no additional cost. The customer service and delivery people were great. The delivery people really tried to get the dresser in and went above and beyond. The customer service was helpful and pleasant in the return and repurchase process.
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the salesman helped me find products and explained very well the quality of each product. I am very happy with each product that I purchased.
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great options at great prices & they don't push... I'm getting my next couch here.
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I always have a great experience with Furniture Row and I’ve bought many pieces of furniture there. I love the selection and appreciate the variety of styles and fun, unique pieces there. We went in two days ago looking for dining chairs, and we left with a great accent chair and ottoman for our living room and a beautiful chest for our bedroom. We simply couldn’t resist due to the quality of the items and the deals they were offering. Staff was very friendly and helpful. We are very happy with our purchases!
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It was our first time here yesterday and it was amazing!! the quality of furniture is great! everything is well made and beautiful! Of course it costs more than IKEA, but the beauty and quality is totally worth it! We won't be shopping elsewhere to furnish our home!
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Very friendly and helpful staff. Would definitely recommend shopping at this store.
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Amazing
Best furniture store in utah!! Have amazing employees that help out with everything! Very clean and organized store!!
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Fast Friendly Service with Great Quality
We have been looking for a couch set for our new home and due to Covid-19 we were seeing delivery dates out a few months past our move-in date. We had looked at many other furniture stores prior to our visit here and really loved a set but expected a long delivery. The set we chose matched our move-in time frame and they can hold it til we are ready for it. I also thought the quality was much better and would wear the best. On top of that they offered a 5 year protection package that includes cleaner you apply or if you cannot get a stain out they will send a professional to remove it. When you run out you give them your empty bottle and they give you a full one for up to 5 years!! Can't go wrong shopping here. Another thing I liked was their furniture was slightly different than your typical styles seen in an RC Willey or Ashley Furniture which gives you a unique look for your space. Will definitely shop here again!
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Great Customer Service, Selection, Clean Showroom
We had not been to Furniture Row for many years as we had not shopped for any home furnishings in many years. We visited other home furnishing stores but could not find what we were looking for. At Furniture Row we found the sectional sofa we ultimately purchased within a few minutes of browsing the showroom. Sebastion quickly found us and answered all our questions in a no pressure environment. The pricing was much better than other stores and then we found out they were offering $100 off for every $1,000 spent this weekend. We got what we wanted and kept to the budget we set for ourselves.
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Great selection
Great selection, price, and customer service. We found exactly what we wanted for the price.
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Nice Choices and No Pressure!
We really enjoyed working with Sebastion, the manager, to purchase a living room table set. He communicated very clearly and respected our wishes without pushing for us to re-consider other options. He got us taken care of in a friendly, yet efficient manner. We also enjoyed the large variety, the design choices for the whole livingroom set-up, and the no-pressure feeling to be able to browse as long as we wanted.
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Customer service and value
Sebastian gave us great customer service and we feel the value and price was excellent!!
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making my way down the whole row, first we started with a dinning room table, then we moved on to a new bed and mattress and now we have purchased recliners, needless to say i think we like the pricing and the service
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Very satisfied
Very happy with the service I received from Sabastion and Bryan!! They went above and beyond my expectations!
Thank you so much for your exceptional ability to make sure your customers are treated with respect and absolute care!!
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Nice selections
Really like walking around this store and looking at all the different selections. It's nice that the sales people do not pester you ever 5 minutes like other stores. This makes shopping so much nicer. So, far love what we have purchased.
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Shorthanded I think not
Although they were short handed our sales associate was fantastic, He was juggling a couple of people and I am sure he made us all feel like we were his most important customers. Thanks for the great experience.
john
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Great customer service
I brought my 87 yr old mom in to purchase a leather sectional and they were very patient and not pushy at all. She ordered one and I liked them so much I ended up buying one too. I've had alot of furniture delivered over the years but this one was the best experience I've had. The last impression of a store purchase are the ones that deliver and I just have to say "Alex & Wesley" were the BEST. They weren't in a hurry and wanted to make sure I was happy with everything which was so nice.
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the best part of my furniture row experience( at oak express )was your salesperson ISSAC!!!! He is truly AMAZING!!!! He went above and beyond to help me and I will not only be buying all of my furniture with him but will also tell all of my friends, family and customers about him and his genuine desire to help ... ISSAC, YOU ROCK!!!!!
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Excellent experience
We bought as bed frame for our 3 year old. It's her first big girl bed, and the experience in not only finding a nice bed, but one that was n exceptional price was fantastic. The no-hassle sales experience was refreshing, and the delivery time was exemplary. We will be back.
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Awesome Selection & Sales People
It was my first time at this store today. I was expecting pushing sales people, but I was pleasantly surprised. They were there to help and answer questions, but not pushy in the slightest! Loved the furniture! Can't wait to make my purchases in the next few weeks!
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Loved It
We worked with Scott and he was amazing. We're still waiting for our couch to be delivered but we're so excited for it to come!
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Great customer service, went the extra mile to make customer satisfied! Great financing available, couldn't be happier with my experience.
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Knew what I wanted
I had researched what I wanted so we just walked into the store found our sofa's and a very nice and professional sales associate helped us immediately along with the store manager. It was a quick and painless transaction and she helped us save some additional fees that we didn't know about. It was a great experience.
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Great store, good experience
We checked out a few different stores on furniture row when shopping for a new couch. We figured that "sofa mart" would have the best selection of sofas, and they indeed had a lot. Friendly helpful staff and competitive prices. We then went to (am i allowed to say competitors names?) rhymes with CR Milley, who had a geat selection as well and good prices....but the salesmen there ugh! Waiting at the door as you walk in and follow you around, very pushy. We ended up going back to Sofa Mart, picked out a perfect set, and the salesman was not pushy, gave us space but was good to check on us now and again and answer questions, and was quick to take care of is when we were ready to purchase. We would shop there again and would recommend them to anyone!
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Exemplary Customer Service
I went in to Sofa Mart after being in 5 other furniture stores in the area. The Assistant Manager, Toni, was so helpful in finding me a couch for my apartment and even was able to work with us on the price. We spent a significant amount of time choosing the right couch and she was able to balance answering all our questions and also giving us enough space to make a decision. I am super happy with my purchase and even had a great customer service experience in the process!
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Wonderful Experience
I loved shopping here for a new sofa. Cena was an excellent saleswoman who was very informative and helpful. I left the store wanting to sell furniture because of the great feeling and experience. I am anxiously awaiting my custom ordered sofa.
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Excellent value at affordable price
Excellent value at affordable price. Enjoyed our experience shopping for a couch, never thought I'd say that Outloud. Great selection of couches, reasonable and affordable prices and the wonderful staff!
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Great service
Spencer was great to work with! We searched other stores and felt fed up with the games played by their sales people. Spencer was straight forward and honest and the prices were fair.
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Excellent service
Cedna gives the most amazing assistance to customers I have ever seen! You is honest, and forthright with information you need to make an informed decision on your purchases. She understands your needs and treats you how you should be treated. I've bought from her in the past and plan to make my next purchase with her again shortly! Thanks for all you do Cedna!
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Great place to shop
This is my second time shopping at the Sofa Mart. The one thing I really like about this store is there are no sales associates following me around. When I'm ready they are there to help. I'm extremely happy with their selection and most of all the prices. Would definitely recommend this to my friends & family
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Wonderful service
The staff was so helpful in recommending the best quality merchandise. They listened to what my needs were for a certain kind of bench and then helped me find just the right one.
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Good News
We were helped by Rick Baum, he was not a pushy salesman and he showed us what we wanted to see and let us make our own choices. He was great to deal with.
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