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Ratings and Reviews for Furniture Row Store in Erie, PA

4.7
Based on 104 reviews
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Customer Reviews

Reviews (85)
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What customers are saying:

Customers consistently praise the helpfulness and patience of the sales staff, highlighting positive experiences with individuals like Rob, Kyle, Brandon, and Molli. Many appreciate the no-pressure sales environment and the staff's knowledge, making their shopping experience enjoyable and stress-free. The store's selection and overall service are frequently commended, with many customers expressing their intent to return for future purchases.

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Verified buyer
I recommend this store
I had a great experience at Furniture Row on Peach St. Our salesgirl was extremely nice and patient with my mom and myself and at no time did she make us feel rushed or hurried. She was great!! Our delivery arrived in the time frame promised and the delivery guys actually showed up a half hour EARLY!! haha. They were so professional and knew exactly what they were doing. I will definitely buy from there again and will absolutely recommend this store to anyone I know in the market for furniture. Thank you all so much!!!
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I recommend this store
This chair was just what I needed for my living room so I bought two of them. Really beautiful and very comfortable. I love Furniture Row. Just wish there was one closer to me.
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I recommend this store
The customer service is par to none .. everyone is so helpful and nice .. if there are any issues with delivery or the items they go above to try to correct it .. I was accidentally delivered the incorrect dining room and the guys picked it up and put the correct one together for me ! I wouldn’t shop anywhere else!
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Helpful and knowledgable

We were looking for a very specific sofa and recliner set in a worn leather type material. We walked into the store 30 minutes before they were going to close and our associate, Molli, came right up to us and asked what we were looking for. Knowing what we had in mind she told us there were only 3 options in available and with patience showed us all the options and even offered to run pricing on the two we were interested in. There was no pressure to hurry and choose or hurry because it was close to closing. I would recommend Molli to anyone going up to the Erie, PA location. And while Furniture Row might not have a superstore size amount of items, what they do carry you can get in stock and have reasonable delivery times.
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Verified buyer
I recommend this store
bought our bed set from here and went back to buy a new couch and recliner! couldn’t be happier with everything including the delivery!
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I recommend this store
I’m very happy with my recent purchase of the Trenton table and chairs. I needed a small table for my new apartment and this fit in the space perfectly. it’s very sturdy and the padded chairs are comfortable.
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I recommend this store
Kyle was great! He gave us all the time and information that we needed to make our purchase.
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I recommend this store
Always very friendly! Worked with Brandon. He was terrific!! Highly recommend Furniture Row......
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I recommend this store
this store was great I was able to find a couple items for a great deal
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I recommend this store
My husband and I purchased our dining room from Furniture Row. We went in with the intention of just getting some chairs, but when we saw the price the full room set, we decided to go all in. Kelly was kind and friendly and, most importantly, no one TRIED to sell us anything. We were given space to look and shop without feeling remotely pressured.
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I recommend this store
great experience!
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Verified buyer
We purchased a sectional from the Erie store, people were easy to deal with and delivery was a cinch! I would recommend this to anyone.
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I recommend this store
very nice furniture. salesgirl was very pleasant and listened to our needs and directed us to the right product for us.
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I recommend this store
it was great
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I recommend this store
Miranda was patient with us for two nights while we searched for our living room set. We decided on the Teagan sectional. She helped me find my fabric and colors for the throw pillows. Our Labor Day Discount made the sale a great value for us! Thank you Furniture Row and Miranda!
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I recommend this store
My wife and I were looking for a new sofa and loveseat. Brandon helped us find ones that fit our specific needs. We will definitely be coming back for more furniture.
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I recommend this store
Mary was extremely helpful and pleasant to deal with.
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I recommend this store
This will probably be the only store we shop for furniture from now on. The staff was wonderful and so helpful and patient with us both times we bought new furniture. My family all liked what we had to stay about the store and the selection that they are now buying from here as well.
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I recommend this store
Jessica was a wonderful sales associate. She was informative and extremely friendly. She made a first time purchasing experience very stress free. I would highly recommend this store to friends and family. We will come back for future purchases.
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I recommend this store
We had a great experience shopping for our sectional. Jessica was great and was easy to talk to and helped us a lot. Would recommend shopping with her.
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I recommend this store
Professional service. zero interest financing is unlike anywhere else. Rem was easy to work with and very friendly.
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I recommend this store
Rob was extremely patient and helpful with getting everything I needed. I will be a retuning customer with anything else I may need.
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I recommend this store
Rob was very helpful and polite. thank you Rob!
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I recommend this store
I visited the Erie store on Saturday, April 13th. Bob a salesman there waited on me. He was very knowledgeable and friendly. He answered questions that I had and gave me the space that I needed to look for the dining room table I wanted. I would highly recommend him and the store to friends and family.
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I recommend this store
Daphne was very helpful in the store. The quality of the furniture is amazing. The helpfulness of the delivery and set-up crew was top-notch. would definitely recommend to friends.
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I recommend this store
very helpful and polite sales people
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I recommend this store
Very nice layout and selection of living room furniture. The sales representative was very informative and listened to our needs/desires.
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I recommend this store
A great experience only took to weeks to get my wine cabinet. The large wine cabinet is a solid piece of furniture. Very pleased. It’s my go to place.
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I recommend this store
always great customer service.
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I recommend this store
we found sofa that we loved wihin 15 minutes.The staff were helpful explaining fabric and care. the price was well within our budget. The sofa was paid and the agreement was to put it on hold for 2 months until we moved to our new home.. We may return for additional furniture in the near future.
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I recommend this store
Mollie was awesome. She really took the time to show us around and explain the different leather choices for us. She was very knowledgable, not pushy and thoroughly explained the availability and financing choices. Super good purchasing experience.
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In awe

I absolutely adored this store. My consultant Jessica came right up. She was so kind and patient! I came in and told her exactly what I wanted and she delivered! Her first choice piece ended up being what we got after about 1.5 hours of me debating between two dining sets. I will absolutely be returning for more furniture purchases and bringing my friends next time!
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Salesman

My salesman Brandon was so very kind, hard working, and very attentive and helpful to everything I was shopping for. Thanks Brandon!
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Dining room table

Great service from the moment we entered the store. The employee opened a few minutes early and welcomed us into the store immediately. Top notch service for us.
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Josh was awesome!

Very knowledgeable and made my shopping experience great!
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Pleasant Shopping

We had an excellent shopping experience today at Furniture Row. My husband does not like to shop for furniture, but even he had a pleasant experience!
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My husband Gerald and I met with Joshua who exemplifies what customer service is all about. We purchased our furniture some time ago and anytime we have questions, he’s there for us! We strongly endorse furniture row, more specifically, Joshua for his positivity and superb customer service orientation!
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Purchase Dining room table

We purchased a dining room table. Great selection at the store and no pressure from the salesman. When the table came in, there were parts missing. The salesman used a part from the floor model so that we could finish putting together our table. We were so grateful!
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Couldn't ask for a better experience

We have purchased several items from the Peach Street, Erie, Pa location. It's always a pleasant experience. Dan is our salesperson and we seek him out as our sales rep, but all of the people there are kind and helpful and very professional. We have dealt with Jim and Brandon as well. This place is really different and there is no high pressure sales people. They give you the information you ask for and guide you in the right direction, then they allow you to make a decision. We have purchased the Jaipur Bedroom Set and a recliner and could not be more pleased with all aspects of these purchases. Thank you to all of you for making things so easy!
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What a great process!

I have worked with furniture stores in the past, and all they want to do is sell you something today. What I liked about Dan and Furniture Row was that I could take my time over weeks and even months to make sure everything was just right. Dan was patient and knowledgeable, and understood that this was going to take some time. He always made sure that I felt comfortable, and that he was there if I needed him. I started this process with many options, but finally settled everything with Furniture Row. It's the only place I'll ever go in the future.
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Recent visit

My wife and I recently were shopping for some living room furniture and because we had done business with the " other 2 stores" locally in the past we went there first. She decided we still weren't " feeling it" from the 1st 2 visits looking around for what we had in mind and once we entered this store we were surprised at the massive selection and most of all the inventory of this store is far and above littered with "different styles) of furniture that you wont see at other stores for sure. We were greeted promptly by a man named Dan Sharp who has an amazing ability of knowing how to "make a friend" with you...We said we were just wanting to look around and he said " no problem we're just happy your here" !! We eventually found something we really liked and got the info from him as to terms etc...we said we wanted to sleep on it and he made sure to go over the product features and benefits and what to look for when shopping other name brands etc...outstanding product knowledge and very loyal to his company...and by the way...SO NOT ACTING LIKE A SALESMAN...we got in touch with him 2 days later and told him we wanted to go ahead with what we discussed and the rest is history...we absolutely love what we bought and working with Dan made this experience one of the most amazing transactions we've ever had in the furniture business!! Definitely recommend this store and most of all Dan Sharp to anyone who wants a great experience for some great products!!
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Very supportive staff

We have been looking for affordable livingroom furniture that is also comfortable. After shopping around, we feel that Furniture Row was the only store that was willing to work with us. We had a budget in mind and the management offered us a deal that we could not walk away from.
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the perfect accent!

Furniture Row is conveniently located on Peach Street. As soon as I walked in, I saw groupings that caught my eye. But once I saw the perfect accent chair, I just built around it with the help of a helpful staff person. Without stalking me, he was helpful, enthusiastic, and knowledgeable . I came back the next day to place my order. I will definitely shop here again when I am working on another room transformation.
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Good Selection, Friendly Service

I purchased a recliner at Furniture Row, Erie PA recently. The sales service staff was exceptionally helpful and friendly. The overall experience was positive and the process of ordering a custom chair was quick and easy. The chair arrived within 6 weeks as promised. There was a defect in the chair which the store immediately rectified by ordering a new chair.
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Great experience

Our salesman was polite and courteous. He allowed us to browse then was there when we needed help making our final choices and purchase.
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Selection

We were impressed with the wide variety of living room sets and the knowledgeable and patient sales gal, Molli! She listened to our wants and needs and directed us to many options. She didn't hover over us, letting us absorb our options for this major purchase on our own, but nearby for any questions.
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Sectional Purchase

I was looking for a new sectional. I went to the store on two different occasions. The staff was attentive and helpful on both days. Did not push a purchase and helped me determine which sofa would fit in my space.
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Awesome service!

A+ service and friendly staff. Gave me valuable information, but also let me decide what I wanted to do without and "salesman" pitch.
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Selection was a little limited do to remodeling, but found exactly what we were looking for at an affordable price. Associates were very professional and friendly. They made us feel like we were there number 1 priority. Looking forward to our next visit.
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Great Place

Within 2 minutes of walking in I was helped. I wasn't exactly sure of what I wanted but was steered in the right direction. Staff was so helpful! Amazing service.
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