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Ratings and Reviews for Furniture Row Store in Evansville, IN

4.5
Based on 98 reviews
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Customer Reviews

Reviews (77)
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What customers are saying:

Customers consistently praise the sales staff for being patient, kind, helpful, and knowledgeable, making the shopping experience easy and pleasant. Many reviewers highlighted the excellent service and great selection, often finding exactly what they were looking for at good prices. The store's staff, including specific mentions of Moses, Robert, Lilly, Eric Walker, Jeremy, Brian, Jose, Dalton, Ryan, Shane T., and Kevin, were frequently commended for their assistance and friendly approach.

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Verified buyer
I recommend this store
Our salesman, Eric was very knowledgeable about the couches and chair we purchased. He was very patient and offered us time to discuss while shopping other parts of the store.
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The salesperson very patient, kind and helpful. Work on getting us a good price.
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I recommend this store
Staff was very !
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I recommend this store
Love this stores selection
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I recommend this store
After spending a couple of days shopping around for a new living room suite, we found exactly what we were looking for. Our salesman, Moses, did a fantastic job of just letting us wander until we were ready to begin asking questions. In addition, out of the 3 stores that we visited, FURNITURE ROW, offered the best financing terms for same as cash. This will be our second living room suite from this company. We will be back.
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I recommend this store
best place and very friendly, I buy all home stuff here
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I recommend this store
great quality, variety and service!
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I recommend this store
Great selection and price. We have been shopping here for years. There is always something to find. The staff is very helpful and courteous. Jeremy, Brian, Jose and Dalton did a great job.
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I recommend this store
We went in to look a the selection of sofas, loveseats and queen bedroom sets. We found everything we were looking for at a price we couldn't pass up. The salesperson was friendly and helpful. We will return for future purchases. Very happy with our service.
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I recommend this store
I always seem to find just what I'm looking for at this store. I'm disappointed that I have to wait on items but, I understand that is NOT the stores fault.
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I recommend this store
Had a wonderful experience! Brian helped me out with all my needs!! Great kid.
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I recommend this store
Great store we have made several purchases. Just love the selection…
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Ecstatic with our new furniture

We are so pleased with our new living room furniture that we purchased from your store. Our salesman was extremely knowledgeable & helpful. It felt like dealing with an old friend. We will definitely recommend your store. Thanks so much for a great experience.
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A fish in the hand is worth a fish in the pocket

I now own 3 fish in the hand things from 2 separate stores. I think they could be named better, they fit well in the hand but much better in the pocket. Should be called a pocket fish. Not sure why the weight seems to vary as much as it does in the pocket fish, original fish purchased in IL is much heavier than the 2 IN fish. These are still good fish, just not as satisfyingly heavy.
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Pleasant and Easy Experience

Everyone was kind and eager to help! Selection varied and was great at multiple different price points. Would recommend to friends and family anyday.
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Great shopping experience

This was our first visit to the store. The salesman greeted us right away, walked us to the area we wanted to shop in, talked about each item we were looking for, then told us that he would let us talk it over for a bit. He left us alone to discuss what we wanted to do, came back a few minutes later and talked to us again. We did not feel pressured to buy anything and the salesman was very nice and accommodating. Needless to say we WILL be shopping there again in the future!
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New Queen Mattress

This was my first time shopping for a new mattress by myself. The sales people here were very helpful! I would definitely come back! Plus the bed is the best one I have ever had before!
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New Bed

My husband and I had done some shopping around when we went to Furniture Row to look at beds. Our salesman was extremely nice and helpful. He asked many questions to find out what kind of bed we were looking for. He was also very patient with us since we hadn't had a regular bed before..(we had always had a waterbed). As we narrowed our search, he was quick to get us the total prices of the sets we had picked. We got a Durango Mattress and a Head up foundation. Sleeping on the new bed has been so good, no more getting up to a sore back or sleepless nights from snoring. Thank you Furniture Row and our Salesman Shane T. for making our purchase a great thing. Also the delivery guys were great too, phoned ahead and I was able to see online which stop we were and what stop they were on.
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Friendly people surrounded by beautiful furniture

My family was greeted shortly upon arrival by a nice, young woman who introduced herself and then kept her distance. When I had a question, she was near enough to assist without hovering. We found an espresso-colored, counter-height table with storage space in the base and four chairs for only $299. The dimensions just didn't quite fit the small space we have in our dining area.
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The selection was very nice. The store employee was quite knowledgeabe and helpful. The entire shopping process went quite smoothly and we purchased several different items.
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Great experience!

The furniture is of outstanding quality for a reasonable price. We really like the set we chose, but fell in love with it when it was delivered to our home!
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Bookshelf

We saw a 72" oak bookshelf on line and saw that it was at Oak Express. We felt like we could get it faster going to the store so we went to the store, immediately found what we wanted. The sales girl asked to assist us and the rest is history. What a great piece of real wood furniture! The sales staff were very nice and helpful without being pushy. We will be back soon.
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Wonderful Store

Staff is very helpful and knowledgeable of their mattresses. Found a mattress I thought I'd love, but didn't. The exchange could not have been easier. I should have gone with the staff's recommendation on the first try because I told the staff what I was searching for (a TemperPedic similar to those made in the 80's) and they knew which one I was needing.
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Went there to select a new living room and they had a wonderful selection. Service was great. We had it delivered and the timing was quick and the delivery guys were nice!
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Good experience this visit

Found the item we were looking for and the salesperson was helpful and courteous.
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Great overall service

This was our second mattress purchase and won't be our last. Our salesperson was friendly and knowledgeable. He didn't try to sell us on the most expensive mattress in the showroom.
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Excellent Customer Service

We had a great experience with or recent purchase of a sectional. The Manager was very informative and helpful. A+ customer service!
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Great Service

I recently purchased a bed from Furniture Row in Evansvile, Indiana and it was delivered today. Experienced courteous, helpful assistance from sales staff & delivery staff. I am very pleased with my purchase, the sale price and the great staff at Furniture Row!!!
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Selection was amazing. Service was excellent. I loved that it was a place where I could shop for all of my Living room needs!
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Had a great salesman, didn't pressure us and gave us our distance and answered all the questions. He knew the product line and we were checked out in a matter of 15 mins.
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Great Service

We bought a tempur pedic mattress and Austin did such a wonderful job that I took my daughter back because she needed a new mattress and I referred her to Austin and he did a great job for her.
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We went to last night and got such great service and got everything we wanted and more for the amount we were looking at spending! This is the second time using Furniture Row and Denver Mattress and Sofa Mart. Great service!
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Great Service!

We loved the service and hope to get great usage out if our purchase!
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Excellent salesman and accomidating and helpful manager. I was intially surprised after waiting for this big sales event , only to find out the day of that it was only 5%. Spoke to manager and he was kind enough to adjust the cost of delivery, to offset. Salesman was great to work with, I believe his name was Allen
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Torreon Bedroom Set

Very high quality bedroom set, Highly recommended. Service was outstanding!
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After searching 4 other furniture stores in Evansville, IN, I was pleasantly surprised at the selection and pricing that sofa mart offered. I wasn't pressured or followed around while I shopped and sat in chairs. Dan Cho was very helpful. We made our selection and an agreement that Dan would call us the following day to place an order. We wanted to go home and think on it and do some measuring. Dan did call and we happily placed our order. To top it off, it will only take 1-2 weeks instead of 6-8 weeks at other stores. I will be a return customer!
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Great products

Great products, good pricing, and helpful staff. We've had great experiences with all furniture row shops.
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Tiffani was great. She was very patient and offered multiple suggestions for items that might work for me.
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The salesman Dakota was very knowledgeable and did not pressure us into buying. Really helped us set up our living room .
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Verified buyer
I recommend this store
Searched all over Evansville for a bed for my son and found the perfect one at furniture row. The service was amazing on both the bed and mattress departments. Credit was quick and easy to fill out. The bed was shipped to the store and delivered to my home within 2 weeks like they said. I’m glad I found this bed there because they really made you feel welcomed and made things very easy from start to finish.
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Christopher's review photo of IN-Evansville-Furniture Row Shopping Center - image 1
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I recommend this store
Robert was a tremendous help to me. He gave me ideas and help me select just the perfect pieces for my new apartment. Thank you so much, Robert! When I’m in need of furniture again, I will certainly come and see you.
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I recommend this store
I went into the store to get an idea of what I wanted so when my husband and I closed on our new home we were ready to buy. The store looked great and Lilly was a great help. Very friendly and knowledgeable. I will be returning when it's time to purchase.
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I recommend this store
This was the best and smoothest experience we have had purchasing furniture for our home.
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I recommend this store
great place and people to help you
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Luv It

We came it needing to furnish the whole house. And heads up I HATE shopping LOL But as soon as we made it over to the Living Room department the people here made us feel welcome and comfortable. Matt ended up helping us and he was wonderful and friendly. Made the shopping experience easy, fun and relaxing. Everyone there were laid back and friendly. I will definitely be going back and recommending this location to people.
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Had a good selection with reasonable prices and sales people were friendly and did not hound us
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Verified buyer
I recommend this store
Moses was very polite and very helpful! I appreciated how he answered all my questions without hesitation. Can’t wait to see my new bedroom furniture!
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Very helpful sales staff

Went to several stores before stopping at furniture row. We were needing bedroom furniture for 2 rooms. The other stores would not work with us and the quality was sub par with no return policy. We talked with sales staff and they were very informative. We purchased solid quality furniture, then found out the bed we had chosen was to tall. The manger gladly exchanged with us and gave me a deal on a better quality bedroom set. We were suppose to have delivery on Friday but since all the furniture was not in, it was not scheduled. I talked with manger and he worked with us and had my daughters bed delivered and when the other furniture comes in he is having it delivered also. Manager went out of his way to accommodate us. I would recommend furniture row to any body looking for better quality furniture and a knowledgeable sales staff that does not pressure you but is willing to help and work with you. We will be returning for more furniture. Dining room and living room is next.
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Execllent Service

Dakota provided the best service I have ever received in a furniture store. Just the right balance between the usual stalking you around the store and asking you every three minutes what you're looking for, and no service. Dakota was patient, attentive and informative when asked. He let the customer lead the experience and offered guidance when asked. A perfect balance. Thank you for a pleasant experience.
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