Ratings and Reviews for Furniture Row Store in Fort Collins, CO
shopping for bedroom and came across a comforter set that we had to have! easy checkout and friendly staff!
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02/21/22
Brandon was a great support for our sofa purchasing experience. no pressure to bu and allowed us to make sure we got what we wanted.
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02/10/24
Great service, sales associated was knowledgeable and helpful. We just received our furniture and impressed with the quality and comfort.
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01/11/24
Walked into the store and the first dining set we saw was absolutely perfect for our needs! We chose to walk around the store checking for out all of the other options and went right back to the first set.
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12/28/23
Great store, great selection, and great customer service.
We absolutely love our Fort Collins Furniture Row and highly recommend.
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08/20/23
Brandon, the store manager, was amazing. He helped us handle a frustrating situation and turned it into a very positive interaction. Thank you for going above and beyond expectations. Customer for life!
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05/31/23
We bought a dining room table during the supply chain problems of 2022. It took 9 months for the table to be delivered, but it was damaged in shipment. The store manager, Brandon, quickly offered to replace the table. It too was damaged. (We figure both tables spent considerable time on the Pacific ocean waiting to get to port.) He offered a choice of other tables or to wait until the next shipment from the vendor. We decided to wait and now have a beautiful new table. I'm just super impressed that Furniture Row would continue to provide replacements until we were satisfied.
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03/14/23
Found exactly what we were looking for at a great price!
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02/20/23
We had a great experience! customer service was excellent. we will return.
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10/29/21
Justin and Rheanna were the best! They were able to move table tops and legs around to make the dinning set we wanted. Very professional and fun to work with. Excellent experience and would highly recommend any day of the week!
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10/22/21
I just ordered my new TemperPedic pro adapt mattress. Chris took my order over the phone, he made it so easy! I had shopped all the local dealers, and the TempurPedic site itself. Denver Mattress had the best deal and the white glove service for free! It could not have been easier! My only regret is that I was not able to meet Chris in person!
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08/11/21
great selection and service! employees gave us the space to browse but we’re extremely quick and available to answer any questions. the whole process was quick and easy!
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07/05/21
We went in to help my cousin with some furniture for his new apartment. The salesman was great in helping us and did not pressure us to buy out of our budget. It was a great experience, as usual.
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04/05/23
Great Customer Service
Great Customer Service in both the Living Room & Bedroom Show Rooms. Disappointed that some items were not available for a couple months, but we understand that the pandemic has disrupted supply chains.
Our delivery team was incredibly polite and helpful.
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06/25/20
Lisa Ramos is Superb!
My husband came in first to look at the mattresses and the day after, he brought me in. Lisa helped him and he was ready to show me the choices they came up with. Lisa was extremely knowledgeable and professional. She answered all our questions and we ended up purchasing our "dream bed" along with a lovely set of sheets. We will definitely come back for other purchases in the future.
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08/07/18
Sofa Mart In FoCo Goes The Extra Mile
I am facing double knee replacement surgery very soon, and so began my search for large, sturdy power recliners to replace our living room chairs. I found the Tundra line at Sofa Mart, online, but found myself unable to travel from Wyoming to look at the furniture.
So I called the Ft Collins store and spoke to Kate, who had information about these chairs at her fingertips. She also informed me about a current sale, and about a Furniture Row five-year warranty, available for an extra fee.
At the end of our chat, I was sold and I bought two chairs, over the phone and sight unseen. All that was a little intimidating, but Kate assured me that, should we be unhappy with our purchase, we could return the merchandise for a full refund within three days of purchase.
The night before our scheduled delivery we received an automated call, letting us know our furniture would be delivered the following morning within a specified two-hour window. The following morning we received a second call, a few minutes prior to the start of the two-hour window, letting us know the truck would arrive at our house "in fifteen minutes".
Arriving exactly on time, two young men brought our chairs in and placed them to accomodate the full range of motion of each chair. They made sure we were happy with the chairs, happy with the placement, and understood their operation. They cleaned up and took away all packing materials, leaving our home as it had been when they arrived. It was a pleasure having them here.
This is the second Furniture Row store with which we have done business, the other being Denver Mattress, right here in Cheyenne. In both instances, we received outstanding service and are very happy with our purchases.
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04/19/18
Great service at Fort Collins Living location
We visited the Fort Collins Furniture Row Living location on our quest for a living room set. The manager (David) gave us a brief overview and let us wander through the selection. A quality Flexsteel set caught our eyes and our interest. David didn't pressure us and gave us insight on the product and exceptional warranty. Time to visit again and make a purchase. Thanks!
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04/03/18
Great Comfort,Great Service
So I went to the Ft Collins Sofa Mart and spoke with Joe, very helpful and willing to take the time to show me and my family several pieces that we were looking at .Joe made applying for credit easy and quick, Got approved and went home with the Shenandoah set .I will go back when looking to add more furniture to the house .Love the Sofa set and the time Joe took to help choose the set we wanted. Thanks Joe.
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01/19/18
Love this store
I could shop forever. Amazing selection. Beautiful furniture. Awesome deals.
My table and chairs could not fit my family better. Built solid and gorgeous.
Jeremy was awesome
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10/23/17
Lots of selections.
We loved many of the couch and sectional selections. They had a lot to choose from. Our salesman was very pleasant and knowledgeable. Prices were competitive and reasonable.
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07/18/17
Great salesperson
I picked out, looked around more, changed my mind and the sales person continued to be calm and helpful. Never acted annoyed or try to get me to hurry up. Great experience
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07/07/17
Nice furniture and good prices
After shopping at several local furniture stores, Oak Express had the best selection and prices. We were pleasantly surprised when we found the table & chairs we wanted, then looked at bedroom sets and found several that we really liked.
We had to wait a week for delivery, but the
savings, made it worth it. Pleasant sales help and very knowledgeable.
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06/09/17
Great Looking, Great sitting Sofa
I saw my Heirloom III sofa/loveseat the minute I walked in the door at Furniture Row. After a little shopping around and price comparison I came right back and purchased it! Kevin was a great Sales Consultant - No pushy sales pitch! He seemed to genuinely care about my satisfaction, both during the sales process and after. I would definitely recommend this store to family and friends!
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04/01/17
We needed new leather furniture this was our first stop and my husband and I found what we were looking for in less than 20 minutes we were very happy with the selection and quality. Our sales person was very knowledgeable and curtious.
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03/23/17
Selection!
I was in the Ft. Collins Sofa Mart, the one just south of Mulberry at I-25. I was browsing for the perfect chair when I thought I found it, but the color didn't suit my color pallete. As I rambled about my shopping the same friendly sales man that greeted me when I came in, asked how I was doing; I mentioned the chair I was looking at, but the color was not what I wanted. Well, the next thing I know he's showed me this huge book of fabric selections and patterns! Something for every taste and so many colors! I can make the perfect chair with Sofa Mart.
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01/29/17
Really am pleased with my table and chairs, they fit perfectly
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01/22/17
Dining table
Nice quality and good value. The only problem was the 2 delays in delivery of complete set
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01/05/17
Great Selection
I was very pleased with my experience at Sofa Mart. They, by far, have the best selection of leather loveseats which is what I was looking for. I couldn't find anywhere else in Northern Colorado and Denver that had so many choices. Prices were also reasonable for the quality of the products.
01/05/17
Our first and last stop
Stopped in to get a sofa the staff was knowledgeable and so kind it was easy to make our selection
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12/21/16
Professional customer service. No haggle service. Friendly and quick. Pleased with what we chose and can't wait for he delivery.
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12/15/16
Friendly and helpful service
We shopped around and found sofa mart to be the most pleasant experience. The lighting in the store was much nicer than we had seen and the people working there were very friendly and helpful!
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12/13/16
Nice experience
We were/are looking for a new couch. Really liked the one inside the front door. Sales man came over introduced himself asked if we had questions then let us look around without hovering. It is nice to look without feeling like you are being followed. He came back after we were half way through and asked if we had questions then again at the end. He gave us the information we needed, let us know of promotions and didn't hover!
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11/16/16
Great Value
My son is buying a new home and needed to furnish it. We spent days looking at the competitors and finally came to you. We were able to get a beautiful bedroom set and mattress in one fell swoop! He also bought a dining room table and chairs at a great price.
I would recommend shopping at Furniture Row for all your decorating needs. Convenient, great value, and they back up their products.
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09/27/16
Telephone purchase
I called at opening as I had seen end table at another store, but did not want to deal with that store- personalities. The sales person helped me and he ordered end table and I picked up when it was ready. The people in the loading area very helpful also. This will be my store from now on.
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08/09/16
I returned for more cleaning products for my leather furniture. Kristy was able to locate my original receipt and provided me new bottles. Love that perk. She also provided me sources for repairing threading to the couch ottoman. Got what I needed in a friendly, courteous manner.
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02/12/23
Ordered the WinterPark table and chairs. While we preferred a round table that opens up, they are hard to find. This set is comfortable and the rustic wood goes well with our other furniture. Hoping it will arrive before end of the month. The employees were very friendly and helpful while not being pushy.
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07/12/21
Helpful staff
I had a great experience purchasing new furniture. The staff was warm welcoming and very helpful. Very satisfied with everything excited to get my bee furniture delivered and set ip
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03/01/17
Great store
I shopped around for months to get the perfect bed set. This store by far was the best to finally get my bed set I always wanted.
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01/10/17
Good service
Great service, greeted upon entering store. Did not have salesman bothering us constantly but were available for any questions that came up
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12/07/16
Had to go back twice to get help, but once helped was easy to make selection
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10/30/16
Easy shopping without sales pressure
Among few furniture store where you do not feel pressure to buy but all questions are answered. Sales associates are great and ready to help.
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08/29/16
The staff were very helpful and friendly. Although it took 11 months to get parts of our order, I don't believe staff or the company had control over the long delay. They did their best to keep me updated through out the year as the expected arrival date kept changing. We have one more piece yet to be received. We are happy with or items thus far.
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04/04/22
Great Deal, bad service
Great deal on my entertainment center, sofamart nailed it. Unfortunately I didnt know that in order to get a great deal on a piece, I'd have to suffer through terrible customer service. To start off the staff was not attentive, when I was ready to buy the guy, he may have been a manager or lead, but he brished me off to count coin in his drawer, he never even talked to me, he finally rings it up & done. No thanks, no small talk, the guy looked miserable. I come back the next day for my piece, same guy is there, he finds me a guy to help with my item, He helps.me load it. I thank him & ask him for cardboard to secure my item to prevent damage. He tells me that if I check the dumpster I might find some boxes. Although I thought it was rude and inconsiderate, i thanked him and dumpster dove. What service! Again great deal, but terrible service. The guys next door at oak express were awesome, they had great customer service and went out of their way to help.
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08/23/17
Website order and delivery
Be warned, when making an order on the website vs. an in-store purchase. There is a disconnect between the company/corporate website and individual stores. After ordering online the ball was dropped by the store and our delivery date was delayed 4 days. Chairs need to be put-together in-store and the builder was on vacation. This, despite receiving a phone call from the company to confirm the delivery date. The store manager did not accept responsibility and blamed the company/website, telling me next time I should really make the purchase in store instead of the website. Perhaps due to sales commissions. I told him, i'd rather not drive another 30 minutes back to the store to make the purchase when there is the option to buy online. Nice looking furniture but i am not impressed with the customer service.
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03/13/17
Nice products bad service
The Good
First, the store is nice. A good selection of living room furniture for most taste. Seems to be of good quality.
Second, no pushy salesman.
Third, they offer a 5 year warranty that seems to cover most accidents at a reasonable fee.
The Bad
Salesman have very little information as to the fabrics on most of the items. How durable they are or how to care for them.
We bought our new 7 pc living room set and had it delivered to the store for pickup. Timing was set up so that it would be in for a big get together. The day came to get it and we were told it was all in. So we got rid of our other set that morning. Showed up to get the suite.( took the half the day off to do this). Was told one of the couches did not make it and it would be the next late the next day before we could get it. Now the store is over an hour away and we were going to be having people here before the store even opens. Tried to get the manager to let me have the display. His response was that this is a popular set and that I could not have the display. The best he could do is give me a discount of what a delivery charge would be. wooho!!
Well, best to say is that I felt he really didn't care about my time or the fact that I am now 3 seats short of a set for this gathering.
Lots of "Sorry the warehouse screwed up"
I won't be back!
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11/05/16
Picked up the same piece twice both broken. they do not verify it and have very bad customer service. especially Nick (supervisor) since his only solution is to return it and refund your money or pickup a 3rd one. This store owes me 2 deliveries of their broken stuff. Asking for a free delivery after two time was too much for him.
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03/24/23
absolutely horrible service!!! been trying to get a simple repair done since august and nothing. it’s been over a month since anyone has even contacted me about anything! yes I’m talking about you ZOE!!! never will I use this store or company again and won’t recommend you to anyone! what a damn disgrace! this location should be closed down and everyone fired!
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10/26/22
Broken promises
I ordered my furniture in July 2019. The furniture was delivered 4 weeks later but was missing the ac transformer for my electric recline on my couch. I have called 5 times now to get my transformer, which was promised to me by the delivery guys, within 2 weeks. Every time I call I get broken promises, lied to or just plain told they’ll look into it and call me back and I never receive a call, email or message. I have a $3000 couch set and I can not recline my couch after nearly 6 months.
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12/01/19
No samples of fabric.
I recently was in the Fort Collins Sofa Mart and very disappointed. We wanted to buy a couch set that day, buy got very poor service. Lack of knowledge of salesman's part, and inability to show us any of the fabric samples in the model we wanted. We drove to Ben's Furniture in Greeley and got it all done that same day. Very frustrating to have to drag me two kids all over.
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12/12/16
My daughter and I went into the bedroom expressions. The guy that ask if we needed any help acted like he was stoned. we bought a big chair for my grandson. NO one offer to carry it out for us. They did not even offer to open the door for me while I carried it out myself. I will not shop there again.
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09/13/16