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Ratings and Reviews for Furniture Row Store in Kennewick, WA

4.7
Based on 51 reviews
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Customer Reviews

Reviews (48)
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What customers are saying:

Customers consistently praise the excellent service and friendly, knowledgeable, and patient staff who are helpful without being pushy. Many appreciate the great selection and pricing, making their shopping experience enjoyable and leading to repeat visits and recommendations.

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Verified buyer
I have made several purchases - and had a great experience with each. I also got their protection plan for my sectional which comes with cleaning supplies for the duration of the protection plan. Great selection, great pricing and EXCELLENT staff keeps us coming back and recommending
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I recommend this store
It was my first time at this store. I really loved the store and service provided by Mr. Sequoia.
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Verified buyer
I recommend this store
It was nice and relaxing environment. I enjoyed shopping there because the salesman (Chance) was very helpful but didn't pressure me at all.
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I recommend this store
Chance was very attentive and thorough in our interactions with him. He showed us what we were looking for.
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I recommend this store
Great customer service
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I recommend this store
I would recommend this store to anyone interested in buying furniture. The staff is amazing, very friendly, and ready to help.
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Verified buyer
I recommend this store
All of the staff was super friendly and, best of all, not pushy. So far, we're happy with their service and the price, and they've been great about letting us push the delivery date out about a month to wait for our new home close.
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I recommend this store
Always great customer service. Everyone goes above and beyond. Thank you for making furniture shopping so fun!
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I recommend this store
From the moment we walked in we were met warmly by Kirby who had a sincere desire to help. Kirby was knowledgeable and helped guide us to the right decision for what we needed. We found just what we needed and he took care of the rest. A great experience.
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Wenda at the Kennewick location was such a pleasure to work with! So thorough, thoughtful, and personable. She helped us choose the perfect couch for our family and really took the time. (we had also been to all of the furniture stores in town in one day and ended up coming back to her store! Highly recommend. (thank you Wenda)
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Verified buyer
I recommend this store
Chance was very helpful and courteous. I never felt pressured. It was the best experience I have had with purchasing a new living room set.
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Helpful, courteous and not pushy

I went into the Kennewick, WA location looking for a sectional. I was knew what I was looking for but dreading having experiences like I have had in the past, like the salespeople (vultures) were coming. All of the people working at this location asked if I was being helped, even if I saw they were helping someone else. When I saw that the sectional on the floor was what I wanted but it would be too big for my needs, Toby was able to give me options that would ultimately work for our family room. I would highly recommend this store. The prices are great. The staff was great. But most importantly the quality of the furniture is top row!
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Dining Set

We went in looking for something very specific and with high expectations. They found just what we were needing and were very knowledgeable about their pieces. Thank you so much for your service. Definitely a quality store.
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Quality chair!

We were looking for a quality chair with fabric options. We looked at several furniture stores and web sites. We found a good quality chair that we could choose fabric for at Furniture Row in Kennewick. The cushion has coils in it and has a 10 year warranty, not like some chairs that feel worn out already! The sales girl was very friendly, helpful and knowledgeable.
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Great experience!

My husband, my mom and I went to Furniture Row over Memorial Day weekend looking for a sectional. We knew we did not want to spend over $2500 however we also did not want this to significantly lower our options. Dennis the manager worked with us and was not pushy at all! He would check on us occasionally and answer any questions we had. When a price point was mentioned he always worked what magic he could to make us happy. We ended up leaving with a high end sectional at the price point we wanted!
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Found what I was looking for!

I had a great visit at FR, I was able to look around and when I saw what I wanted I was instantly helped and able to qualify for payments! So excited and very thankful for the friendly staff.
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Great Selection

I was very impressed with the selection at Furniture Row. They had lots of styles, great quality and lots of one off "conversation" pieces that you just don't find around much. The staff was super helpfully but didn't hover or pressure.
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Leather

My wife has been trying to convince me for years to get a leather sofa. I wasn't very excited about leather....thinking about sitting on one in the hot summer. Well, after going to Furniture Row and sitting down on one, I was immediately sold! It was so comfortable that I wanted to take a nap on it right away!!! We bought the sofa and two power recliners !! A salesman named Toby helped us make the right choice and then when it came to paying for the furniture, we found out that he was the manager! He didn't pressure us into buying anything !!
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Excellent Service

I took my grandmother into the store to purchase an adjustable bed. We were greeted by Mary Beth in the mattress department. She was very knowledgeable about the products and prices. She answered all of our questions, showed us several options and demonstrated how each bed worked. I have been very happy every time I shop at Furniture Row. If you are looking for a new bed see Mary Beth, she is very helpful.
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Great Experience!

Veronica and Mike were such great help, but they didn't pressure us as we shopped, and shopped and shopped! We'd been to other furniture stores and felt pressured to make a decision but we needed to take our time. Veronica was super in helping us find additional pieces as we had a little more $ since the prices were so reasonable. I don't think we could have found a better source for our new furnishings.
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treated very nice, loved the quality, the only minor issue was, I was not called when merchandise arrived in store.
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Great Selection

My husband came into the Kennewick store, Toby provided great customer service while looking for a bedroom set. After looking and browsing around, my husband ended up buying a complete king size bedroom set. Both Toby and Veronica are very knowledgeable sales personnel. Logan from Denver Mattress was also a great sales person. I must add, this was a complete surprise to me and he had been working on this since July and was delivered while I was on a cruise!! Thank You, Furniture Row and Denver Mattress.
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Great place!

I have been purchasing my furniture from Furniture Row for over ten years & I have always received great furniture @ a great price! Thank you Toby for running a great store!
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Beautiful

My husband and I had a great experience with Furniture Row. There furniture is very well built. In fact, I still have a beautiful oak livingroom table and end tables from over 20 years ago still in excellent condition. However, it's time for something new so we stopped in and bought new tables. We had bought one table a few months ago and liked how sturdy and heavy it was. We are excited to get the rest of the matching ones. Customer services was superb.
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Mattresses

I bought three Mattresses, all three were different kinds,2 were for my children and 1 replaced a water bed. Thank God! We love them all, service was friendly and nice and quick. Pick up at the store was smooth sailing. I purchased them at the Kennewick Washington Store. I am a working parent of two great children, one in college and one still at home. This was my first brand new purchase of mattresses, and I have one more bed to buy for the spare room I now have. And I will go back to this store, it is a beautiful clean store. Thank you
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Found exactly what I was looking for!

Sales rep was quick to assist me. I found the couch & love seat In their show room that I found on their website. I didn't like the chairs that went with it & he found two side chairs that matched perfectly. And...everything was on sale! It doesn't get any better than that!
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Great experience

Had a great purchase of a sofa and love seat. Veronica helped my wife and I out and made sure we were getting a great deal by comparing prices from their online site. Great couches also! Hard to pick from such a great selection.
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PERFECT!

I originally saw the sectional on your website and when I came into view it I fell in love! It was perfect in every way! Ronnie came right over to help me. He was great and answered all my questions. Thanks Furniture Row and Thanks Ronnie!
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Great service!

We were looking for a server for our kitchen, the sales associate, Eric Faubert, showed us a variety of styles. After listening to our needs and describing the space it was to go in, he suggested the Imperial server. It was perfect! Right size, color and price...we couldn't be happier with our choice. Thank you Furniture Row and Eric Faubert for a great experience.
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Love FR!

Every time I step into FR I am greeted by quality, professional staff whether I am looking for new throw pillows or new couches. I am treated with respect and I never feel pressured to buy. They allow me to walk around and comfortably look at all the great stuff and if I need them they are there. I LOVE that. A great store I am never disappointed!
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Verified buyer
I recommend this store
the customer service staff were great in providing information and answering all of our questions. very informative but not pushy - they really struck the right balance. I visited other furniture shops and felt either ignored or pressured to make the purchase right away but not at furniture row. setting up delivery was also easy and the actual delivery was professional and prompt.
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I recommend this store
As soon as we walked in we were greeted with kindness and All our questions were answered just as fast as we asked them. wonderful place.
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Very Impressed

Dennis was phenomenal. He remembered me from a previous visit and that meant something to me. I do not enjoy being followed while I shop or hounded by salespeople and Dennis didn't do ANY of that! He provided exceptional service and was easy to work with. The overall experience was awesome. Dennis is an asset to this company and we cannot imagine going anywhere else in the future.
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Great price and friendly emplyees

We were looking for a new living room set. A sales man named Mike greeted us and asked if there was anything he could help us with. We told him that we just wanted to look around at the couch selection. Then he allowed us to look around on our own without any additional pressure. We found a set we liked, but wanted to check out the other local furniture shops. We went to two others and the sales people were very pushy and the prices were way higher. We ended up going back to Furniture Row and getting the set we originally saw there. I loved the selection and that the sales staff allowed us to look around without following us around and pressuring us.
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Wonderful Service

Kudos to Mary and her wonderful staff! When a piece of furniture came not quite as expected, Mary ensured that everything we wanted was just as we had dreamed! Great quality, also. We will definitely come back; I need some bookcases! -Judy & John
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Great Service

The service we got while picking out furniture for our children was excellent! The guy looked for every discount possible and was extremely helpful.
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Great Experience!

We have been searching for a couch and loveseat for awhile but were having difficulty with shape and size. Our salesman Toby showed us what he thought we were looking for and sure enough it was so comfortable, a good price, and the right measurements!!SCORE! We did shop one more store but couldn't find exactly what we had seen for a better price. So we went back to F.R. and ordered our new set--with the best warranty around, the best financing package, and no shipping! Win! Win! Win!
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Affordable and stylish

We furnished our home with the help of Mary at the Kennewick location. The service, product, and prices are worth being loyal. We like to stop in every once in awhile just to see what's new and to add to our home. Affordable and stylish
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Dining Set

Veronica was he sales person that helped me out, she was very professional and courteous. It was a very quick and easy transaction. What made this purchase noteworthy was that I needed the dining set before Thanksgiving and it was not in stock. Veronica talked with her store manager and they agreed to let me use the display model until the new set showed up.
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Always the best selection in town. Can't wait for my new couch to arrive!
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Great service poor selection

The guy who helped me was really nice and patient even with my screaming child. I just wish you had more of the online selection in your store to see and more selections that are not leather. Other then that i had a really good experience and would definitely return to purchase more furniture
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Mindful of Price Point

I was very impressed. They worked hard to find me the best deals within my budget. They even pulled multiple items out of storage in the back for me to see. Once I selected my items they also assembled them and loaded them into my car.
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Verified buyer
I recommend this store
have not received bedroom set yet, however Ivan from kennewick Washington was a great help. he was very patient and kind. I’m excited to get the new set. the store was very clean and peaceful. lots to look at I will definitely be returning for future home furniture
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I recommend this store
Service was great workers were attentive to costumers needs, very knowledgable about inventory and selection.
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Typical Furniture Store

My wife and I were really excited about furniture shopping for our new house, but this place ruined the mood. We were browsing for over 15 mins and found a table we really liked, but we never were approached or offered assistance. So we left, the price marked on the table was really good so we decided to return the following day. Again we were not approached until we went and looked for assistance. Then the table we liked was very cleverly marked and looked like a great deal, until they ring it up. Who marks a table top and base with a single price but 2 barcodes very misleading. Only reason we purchased the table instead of walking away was because we didn't want to wait 1-2 months to order it. This store has been removed from our list for future shopping though.
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We purchased a flexsteeel loveseat and recliner, and immediately had problems with the stuffing in the seat of recliner. We struggled to get service for several months, finally because we persisted were able to get it repaired. Later structural supports broke. We have been unable to get service. We were advised the store would order parts. They repeatedly stated they would contact us, but never did. Apparently the parts are no longer available, but they did not contact us with this information. After repeated phone calls to the store were we finally told the lifetime warranty was not in effect and parts would not be available. The manager did advise us to have a nice day.
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Verified buyer
This store is terrible. They do not keep their word. If they tell you that your furniture will be in within 2 months you can expect to wait a year. Never have I ever seen such terrible service from a furniture store. I realize that Covid happened but my gawd, STOP LYING TO YOUR CUSTOMERS JUST TO MAKE A SALE. Buyer beware!
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