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Ratings and Reviews for Furniture Row Store in Lansing, MI

4.6
Based on 89 reviews
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Customer Reviews

Reviews (78)
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What customers are saying:

Customers consistently praise the store for its welcoming atmosphere, large selection, and reasonable prices. Many highlight the sales associates as pleasant, helpful, knowledgeable, and not pushy, making for an easy and enjoyable shopping experience. The staff's excellent customer service, including good communication and follow-up, is frequently mentioned as a reason for repeat visits and recommendations.

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Living room Furnishings

The customer service at this store is awesome. Bryan and Joel were very helpful and answered all my questions. Bryan assisted with my order and processing it later when I was ready to make the purchase. The products are fantastic too. The quality is always great and the prices reasonable. I only buy my furniture from FR now and will be a long term customer. I have been a customer for 15 years.
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Six Star Service

In the past three months since moving to a new state, I have ordered thousands of dollars of furniture from Furniture Row and I could not be happier with the service. Brian has been so helpful and so communicative throughout every order. The movers who delivered the items were also kind and incredibly efficient. I have used Furniture Row for nearly all of my home improvement needs and will continue to recommend their amazing service.
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new couch and love seat

I bought the store model of the reclining couch and love seat
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CLASSY STYLE

We had just moved and needed to get quite a few things for our new house. We had looked all around for a variety of things to suit our taste. We had went to various furniture stores in the area and ended up at Furniture Row. We love the store and the variety of things that they have there. We needed a new dining room set, so my boyfriend and I went there and it was so funny, once we set eyes on the dining room set that we bought basically instantly, we fell in love with it and now have it in our dining room at our new house, and everyone that sees it absolutely loves it. They will all want to know where we got it and want the same set for their house. We also purchased a coffee table and a TV stand for our basement area. We are actually going to add on to that TV stand and make it the entire set which would include two side consoles and a bridge over the top. All I can say about furniture row is that their furniture and their staff are the best. They are very considerate and very helpful and I wouldn't want to go to another place for such a variety of furniture at such a great price.
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Verified buyer
I recommend this store
The store was very welcoming and offered a great selection. staff were very friendly and knowledgeable about the products and provided honest recommendations based on what we were looking for. would definitely go again!
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I recommend this store
We bought two large recliners that can stand you up. We looked all over and we found the nicest, as the best price and just what we were looking for. Our salesperson was so nice and knowledgeable and not pushy, which made her just the very best salesperson we could ever ask for. The prices were so good that we ended up buying another chair we did not intend to get right now. We will definitely go back here for all our furniture needs! Thanks FurnitureRow!!
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I recommend this store
This was my first time at furniture row. I will definitely be doing all my future purchases here. The staff is absolutely wonderful and go above and beyond for you. I definitely recommend them and they have a nice selection.
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I recommend this store
Staff is very knowledgeable about their products. Also knowledgeable about how corporate works and what they can and can't do. Staff is smart engaging, nice, fun, efficient and doesn't hover if you need time to make a selection. Found what I wanted and worked out a way with Miana to get my order for the date I need it. I'd been in the store several times and Teresa does a great job as well.
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I recommend this store
store was clean with a lot of options. Staff was very friendly and helpful! Great experience all the way around!
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I recommend this store
Darius was a lot of help, he made sure to answer all my questions
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I recommend this store
David Fischer at Furniture Row Lansing, MI, was an excellent salesman and guide during my recent move and purchases. He exceeded my expectations and was excellent in follow-up and communicated with me throughout the entire process, including the delivery. All of the store associates were fun, professional and knowledgeable about the products and services. They made a challenging move a fun and exciting time. I would recommend this store and their staff to anyone looking for furniture needs. Thanks David!
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I recommend this store
Been looking for months for simple counter stools. Found what we were looking for.
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I recommend this store
What a great place to purchase furniture. Great selection and reasonably priced. No pressure sales people. Cant say enough good about my experience.
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I recommend this store
terrific shopping experience. Annmarie was very helpful assisting me with my purchase. thank you
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I recommend this store
I only shop for furniture there. They know me and no pressure. They are so helpful and I can ask all sorts of questions and are most honest with me. Great service.
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I recommend this store
Large selection. Sales associates pleasant and helpful, not overbearing at all. Prices very good compared to other outlets in the area. Easy, friendly check out. will shop there again.
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I recommend this store
Everyone we encountered, right down to the delivery and set up guys was amazing. Great customer service and follow up.
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I recommend this store
we are very pleased with the excellent service and selection.
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I recommend this store
Kelsey was great! Would definitely deal with her again!
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I recommend this store
we love our new loveseat and chair. its so 70's. staff was great and so were the delivery staff.
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I recommend this store
We had the best experience on 9/10 with Shawn, he was a great salesman. He was not concerned at all about us taking our time looking, he did not rush us, he actually helped us in making our decisions by listening to us in what we were looking for. I really appreciated that.
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I recommend this store
Store is under new management. The new manager, Cade, was very kind and helpful, beautiful inventory and our salesperson Ann Marie was a rock star! Worth the trip.
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I recommend this store
I was in the store a few weeks ago and saw a clearance rug that I liked but did not purchase. I called and Alen took the time to look through the pile and give me measurements over the phone so I didn’t have to drive the hour to the store. I appreciate his help so much and will be returning to the store!
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I recommend this store
Very friendly service! Shawn was very knowledgeable and helpful in helping us decide the furniture we ordered.
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I recommend this store
Went to several furniture stores and found the one we wanted here. The sales clerk was fantastic. Talked to us, gave us time to ourselves and then we got back with him. No sales pressure. Would recommend this store.
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I have had such a great experience with the Lansing store.
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Great Purchase Experience- Lansing Mi.

We recently purchased a new living room set from the store in Lansing. The experience from the 1st time we entered the store on a Saturday evening until the date we purchased was enjoyable and exceeded our expectations. The NO pressure browsing of the store to the kindness and knowledge of our Sale Consultant, Kareem Epps was such a change from the normal high pressure experience from other stores we visited. Kareem answered all questions we had and called when he said he would with updates on the delivery date of our new furniture. I will and have recommended Furniture Row #31 and the team to my friends and anyone I know looking for furniture!
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Great Experience

We had a great experience with the Lansing location and in particular Bryan our salesperson. He was extremely knowledgeable about all of the various options we had in bedroom sets. It was an excellent experience and we will be back for other purchases.
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Sofa Purchase

We just bought our second sofa from SofaMart. We enjoy going to Furniture Row because the staff isn't pushy. There is another popular furniture store across the street and the sales people follow you around like vultures trying to make their commission. I can't stand that. The folks at Furniture Row approach you when you walk in simply to say hello and to let you know they are there if you have questions. After that, once you find a couple pieces you are interested in, you find a salesman and they help you out. We have always had good experiences there, along with a good selection. We were a bit disappointed to find that a couple of pieces we wanted to look at weren't available at our store, but we understand they can't house everything. Our main thing was the staff and how they treated us. All of our questions were answered and everything was made to be very easy. Not to mention their prices were pretty good too. We will definitely visit them again.
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Had great service without high pressure. Bought a beautiful dining room table!
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Great service

The people there are very nice and patient with us on our purchase. We had taken our kids ( boy-2.5, girl-1) along with us originally just to get him a dresser for his own room but we walked into a great deal with new bedroom furniture for ourselves as well. The staff was more than patient answer every question we had to the best of there abilities and with as much info that they could give on their knowledge of the pieces we were interested in buying. As of right now waiting for it to be shipped to store for pick up and will​ repost anything worth saying.
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Rainy day on beach jamacia

Love furniture row good quality ! great price ! Friendly and helpful thank you
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Service was easy and convenient. The purchase was a quick one with helpful staff. Definitely come here again.
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With only a few options to choose in area luckily furniture row is one of them. Our order worked out precisely as planned and was delivered as scheduled without a hitch. We liked it so much we went back and ordered an add on piece.
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Great selection!

The store had a wide selection, for reasonable prices. Overall, the service was great and it was a quick process for us to get approved for financing.
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Wonderful layout, fresh new styles and colors. The staff was great in each department and didn't hound you like most furniture stores. Definitely buying all my furniture from here, great quality!
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Nice sofa

went to look at a leather sofa and came out buying a sofa and a love seat !! the gentlemen that help us was very nice and not pushy,He gave us time to look and talk about what we were looking for and he did answer the questions we had.
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After looking at several furniture stores in my hometown and not finding what I was looking for at a reasonable price, I headed out-of-town to Furniture Row. It was well worth the trip! I found a loveseat that was stylish, as well as reasonably priced. It was on sale, plus they were offering an additional discount that day. I was even pleased to find out that the delivery charge was no more than a store was going to charge me in my own town, even though it was several more miles.
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Great selection and service!

Despite having just gone through a power-outage, they had great service and provided great help! Many options in colors and they answered all our questions!
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Sales person was very friendly and helpful. Without being overbearing.
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The staff allowed us to take our time in our selection. whwn we were ready they were too. check out was quick and easy. we will be going back in the future!
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Very Pleasant Purchase Experience

I went to the Furniture Row store in Lansing, Michigan for the purchase of my couch. The store is set up very nice and it is easy to find the type of furniture you want. In my case, I was looking for a leather couch with reclining power seats. I have pretty bad back problems so I was looking for something comfortable. I went to the store with my husband before Christmas and we found some we liked. I went back home and looked at them online so that I could compare what they had and the pricing. I picked out the Echo Ridge power reclining sofa, I liked the way it felt when I sat on it. After Christmas I went online one more time and discovered it was on sale! Well, of course I went over to the store and checked it out again and then bought it. They are going to deliver it next Saturday so that works out perfect for us! The actual purchase went very well and quickly so I have NO complaints there. It was a very nice purchase and I am very happy with it.
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The salesmen were very nice and not pushy at all, just let us look around and just let us approach them with questions!
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Bedroom Expressions

Great service, great selection. Overall a really nice shopping experience. Sales person was knowledgeable and very helpful.
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My wife and I bought a sofa chair and sette'. The manager was very helpful. He even moved a chair over to the sofa we were looking at so we could see how they looked together. Very satisfied with the price and the value. The selection was wide ranging also. We will shop there again and tell other people to do the same.
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after a day long search of several stores we found the reclining love seat that fit our purpose and it was discontinued so Joe gave us a discounted price on the floor model and we were able to load it right then. quick and easy, should have stopped there first.
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Absolutely enjoyed the fact that I was not greeted by a high pressure salesman. I was politely greeted when I entered the store and asked if I had any questions or needed help. When I said I was just going to look around, I was left alone to do exactly that. When I had a question, it was answered. When I needed help with a measurement, it was quickly done. He even went out in the rain and measured my car to be sure that the piece I was buying would fit. Very friendly personable staff right down to the young man who loaded my car. And the salesman took extra care in telling the young man exactly how to do it.
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Lincoln Manor

Great set! Have been looking at it for 5 years and found it on clearance! Bought it because of discount!!!
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Loved the service

I received great service and had a great selection to choose from.
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Very satisfied

Furniture row is where I go to purchase all my furniture. Visited recently for new bedroom sets for my two girls and was pleased with customer service helping me find exactly what I was looking for.
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