Very great service! Ordered a dining set and the original came with a few scratches. They were great to act on getting a replacement.
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Ratings and Reviews for Furniture Row Store in Lubbock, TX
Customer Reviews
What customers are saying:
Customers consistently praise the attentive and helpful sales staff, highlighting their knowledge and non-pressuring approach. Many appreciate the great selection and competitive pricing, making their shopping experience positive and efficient.
Generated using AI from customer reviews
great experience
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I went in to look at sectionals but came out with more. Aubrianna was very attentive and listened to me and what I was looking for. She showed me a few things. I spent more than I thought I was but the quality of the furniture was terrific and I bought the things that I wanted and needed for my home. I am pleased with my purchases and can’t wait for them to arrive. Thank you again Aubrianna for everything
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We just purchased a new home in Lubbock and needed to fill it up with furniture. We decided to start with the bedroom and talked with Paul and Jeremey. Both are very knowledgeable and were extremely helpful with our choice of mattress. We decided on a Nectar memory foam mattress which we just love. We had slept on memory foam before but never purchased one. Paul and Jeremy put our minds at ease that we were purchasing a great mattress. Thanks fellas. We will be back to Furniture Row Lubbock as we continue to fill our new home with furniture.
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great store and got a great price on a new couch
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I love how my couch arrived earlier than expected. The couch had no issues when it arrived and the kind gentlemen set it up for me.
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I was greeted as I walked in. Londyn was great she answered all my questions and I didn’t feel pressured. I was very pleased with the service I received.
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Great customer service!
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We have enjoyed all of the times we have gone. Most recently I went with my mother to find a new couch, Arnold help her and was wonderful. I then went back with my husband and Elijah helped us and was great at answering questions.
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store was huge! Johnathan (spelling is probably wrong here) was really awesome at helping us find a couch that way overshot our expectations. I'm very excited to get it!
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We received great service while picking out dining room chairs. The sales clerk was very helpful & knowledgeable about the items available.
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great VXI service, in and out with furniture in less than an hour!! loved it
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super friendly and helpful! we came in just getting ideas for our home and they weren't super pushy trying to make us buy anything. They knew we were just window shopping at the time
thank you
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Aaron in living was great to work with! not the smothering salesman with no answer type! Very personal, gave us space to browse and discuss, and available with the answers when we needed him.
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amazing job! love all of the workers they were so so helpful with getting my sons new bed!! so friendly!
Customer Sevice
Ronda was very helpful and friendly, We let her know what we were looking for and she helped us find it and order it. I would recommend this store to purchase anything you need. We will be back.
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Fantastic service & selection
We purchased a Cossia massage chair, after spending an extended amount of time with Rhonda. Her knowledge, attentiveness, and customer service was exemplar. I always have liked the selection, quality and prices of Furniture Row, especially this particular location. I would definitely recommend it to anyone!
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Bunk Beds
I love this store even more every time I go in. They have an amazing selections, always helpful staff, but they don't hound you like other stores. Never any pressure from them but help if needed. Sales are great with good prices and quality as well.
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My favorite
Love the customer service. Matt is fantastic. I have purchased multiple pieces of furniture from this location over the years and have never been disappointed. I am and will continue to be a return customer!
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Great Products and Personnel
Steve Vargas was a great help in both following our online order and loading our nightstands when they arrived. Steve's willingness and outgoing personality was
great enough that we chose to order the matching chest dresser through Steve. The quality and build of the night stands is very impressive and has brought us many a compliment.
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Sofa and love seat purchase
My wife and I went looking for a sofa and love seat seat. We saw a set that I new she loved immediately. Our salesman, Bryan, never pressured us. He simply answered our questions and provided us with the furniture's features. He was courteous and offered us bottled water as we were shopping. He helped us through the purchasing process and followed up the sale a few days later with a phone call to insure everything was perfect. Thank you.
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Had a great experience and very happy with my sofa
Lindsey helped me find exactly what I needed and was super friendly and nice, never pushy or aggressive like some other places I have been. I was able to get a couch within my budget and delivered from Lubbock to my new place in Austin. Furniture Row, I'm you're newest big fan!
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Purchase
Lindsey Combs, sales agent, was awesome to deal with. She was very helpful, friendly and pleasant. She was knowledgeable and made the shopping and purchasing experience great! I would recommend others to Furniture Row for furniture needs. I love the recliner I purchased.
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We had the best lady wait on us and help with out purchase. We will always recommend them for anything they maybe looking for.
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Great Experience
I recently visited Furniture Row looking to purchase a new living room set. The selection was great and each model had great pricing and option info. I was not hassled or constantly followed around by a sales associate (like you are in lots of other stores). As soon as I narrowed down my selections, the staff was great about providing useful information about the models and helped me make a well informed decision.
Overall, we received great quality furniture and Sofa Mart staff really made the process simple. I would definitely shop here again!
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Great
Visited Sofa Mart after seeing a coffee table and end tables on the website. I wanted to see it in person because the website pictures aren't always accurate. The coffee table was perfect; not too big, not too small and just like it was described on the website. The coffee table seems sturdy and looks like a good quality even though it wasn't expensive. The sales person was friendly and not too pushy, let me explore the store and approached when she noticed I had gone through the entire store.
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Excellent customer service. Very helpful in making selections.
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Great place to shop
Great place to shop! Great selection and great service! We purchased the Gamma sectional, cant't wait for delivery! Our salesman was very helpful and knowledgeable.
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New home
We are moving to a new home and needed several pieces of furniture, everyone who helped us were very patient and helpful, we did not feel like we were being rushed or irritating them, we had to go home to get measurements and when we returned we were greeted with a smile, can't say enough good things about our experience.
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Awesome people & service
Well this place gets 2 thumbs up in my book. My sales person Jacob went above and beyond to help me out with a couch i wanted. The electric switch was out on a discounted couch and he went out his was to fix it when he could of just ignored the situation. He wasnt pushy or annoying either but was there for any question we had for him. I even asked him about a stain on the couch and he said he would shampoo it. Im telling you hes the type of sales person businesses need. Thanks again Jacob.
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Quick
I went into the store to purchase a bed. I was in a hurry and told the associate that. He had me out of there in probably 15 minutes or less. I was pleasantly surprised at how quickly it went.
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Quality furniture
Over the years we have purchased bedroom and living room furniture and they have lasted way beyond their life expectancy!
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Wonderful service and amazing prices
I am so glad I thought of shopping here. I had no idea how much better the prices are and the service was awesome, our sales person was so friendly and not pushy at all. Couldn't have asked for a better experience.
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dresser
we have been shopping for dressers for 2 weeks, thus is the only place that had any furniture with style. Steve was very polite, showed us several options and made buying it easy. would recommend to anyone
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Great experience!
My wife and I recently spent about a week shopping for a new sofa. Sofa Mart was the first place we visited, and we were immediately pleased with the selection and the help we received from the manager. We went to several other local furniture stores, and while we found a few sofas we liked at other stores, we found ourselves coming back to the sofas we found at Sofa Mart. The quality, price, and service was what stood out to us. The customer service on our return trip to narrow down our decision was even better than the first visit!! So far we have been very pleased with our Sofa Mart experience.
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Great Service
Great customer service. Aaron, our salesman, did not hover & gave us space to shop & make our decision. He went out of his way to make sure that we were satisfied & happy. Will definitely go there in the future & hope that Aaron will be there to help us.
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Awesome service
They were very helpful in helping us find exactly what we needed. They were also very knowledgeable on each item they had in stock which helped us in our deduction.
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First timer
First visit ever, walked in, greeted by staff. Asked me if I needed help, found a kid dresser that matched my current bedroom style and color. Sales went quick. Waiting now for delivery!!!! If I wasn't on crutches I would of checked out the vast selection of furniture and all the sections. Thanks furniture row!!!!!
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Monaco metal Barstools
The salesman was very helpful! I had called in a month before to see when the barstools would be back in stock, I was given a maybe date. When I walked in the salesman asked how he could help us, we told him what we were looking for, and he had two in stock and stated he could order the other two! I loved the customer service that was given, and will do business again!!
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Perfect
They had what I wanted, they were very friendly and helpful. I'm the difficult customer that wants the impossible but they were still able to make me happy which is very rare
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Bed frame
Good experience, helpful staff and good investory.
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Looking for a bargin
I was looking for a headboard for our new bed but was on a budget. Found a perfect fit with the help of the sales team and their ability to work between store fronts to meet my needs.
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Was looking for a recliner and went in to look around with the help of the staff was able to fine the right one. The staff was very helpful and friendly. I was able to purchase the recliner and take it that day. Very pleased.
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Impressive
I am picky at what I want and like. I saw what I wanted online, went to the store and there it was. Impressed that I didn't stay there long. Got what I wanted and was out within the hour! now that's my kind of store
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I ordered an item, and it did not arrive when it was supposed to, and the store did not update me.
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I have been disappointed with my furniture order. Robert Motte did not order the correct bedroom furniture nor dining room furniture.All furniture was ordered in November and yet nothing is complete to this day. I have been very disappointed with my purchasing experience with Furniture Row. On a positive note, the delivery guys were very helpful, set up was quick and they cleaned after themselves.
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First off, I've made 2 payments and now I'm being told I still won't have my furniture for another 2 months, so I'll never shop here again. it's 1 thing to have to wait, uts another to be ignored and lied to by the staff. Nearly as bad as Ashley furniture. Definitely won't be a return customer!
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poor customer service
Bought a leather couch which started peeling after 1 year. Was maintained as instructed at purchase. Tried to contact someone about this and after I sent pictures of the cushion that was peeling no one would respond back. Poor service and bad quality of furniture. Have had 2 other leather couches from different stores and neither of them ever peeled.
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terrible service will not go back to this store
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I bought the cleaning warranty and was told when I bought it it's unlimited amount and then when I go up get for more of the cleaning solution they said no only one at a time so I can only clean part of my couch then have to go back up there for more not worth the gas. going to have to find a new furniture store. I'm tried of being lied too and all they can say is sorry I don't know who told you that the person that sold me the furniture.
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