clean friendly (but not on you the whole time in the store) quality furniture reasonably priced
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Ratings and Reviews for Furniture Row Store in Mansfield, Ohio
Customer Reviews
What customers are saying:
Customers consistently praise the helpful and professional sales staff, with many specifically commending Lisa, Donyell, Erin, and Craig for their excellent service. The store is noted for its great selection and positive shopping experiences, often highlighting staff who are attentive without being pushy.
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our shopping experience was probably the best experience I’ve had from start to finish in a long time. our sales assistant Lisa helped us pick the perfect bed as well as finding a new couch that maybe more comfortable than my bed. Thomas the store manager helped when we had a few issues on damaged and missing parts for our bed and got everything changed and to us in a very quick time frame. and finally the delivery and assembly crew of Montell and Trevor had a few issues due to the manufacturing of parts for the Full over Full bunk bed conversion pieces however they adapted and corrected the issue and got everything together and I could not be happier with the end results. furniture Row in Mansfield Ohio will definitely be getting more business from me and I will definitely recommend them to anyone I know that is in need of new furniture.
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Overall, I had a great experience while shopping. They were very helpful but not at all pushy. Very happy with the delivery process as well, My furniture arrived in 2 weeks!
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we were in last week and purchased an electric recliner, our salesman Lucas was extremely helpful in listening to our needs and getting us exactly what we wanted. No high pressure and very professional.
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We were just looking but Erin helped us find exactly what we wanted. She was excellent to work with!
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The woman who helped us was wonderful and happy to answer all our questions!
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I have been shopping at this store since it first opened. The furniture is good quality at a good price. The service is the best I have ever had. We always ask for Lisa. She is the best salesperson and always takes good care of us. I recently purchased a large sectional and it was delivered right on time. The delivery guys were great, very friendly and thorough. I highly recommend this store, and ask for Lisa!
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We had a fantastic experience at Furniture Row and will be shopping here again. Great prices, beautiful selection, and extremely helpful staff.
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Lisa our sales rep was terrific. she helped us find exactly what we were looking to buy. The delivery staff (Montel and Trevor) were excellent. We will certainly consider Furniture Row for any future purchases. Please thank them for us.
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we had a great experience and associate was very helpful
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I have never been anywhere with such prompt attention, so many options and WOW cleaning supplies for 5 years!!!!!!
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Donyell was so patient with us along the way when it took us weeks to finally commit to a new living room set. It's a stressful process, and not once was she pushy about it. Now, we've finally picked I cannot wait for our furniture to arrive!!!
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Lisa Bostick was very knowledgeable and helpful. She helped us decide what would work best for our family!
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Very helpful and knowledgeable staff.
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Lisa was very kind energetic and helpful. We loved our experience and would like to thank Lisa for making it special.
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Staff is very friendly and helpful.
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When it's time to make a big furniture purchase furniture row is our go to place! For 3+ years now we have made some big purchases and they have treated us so good. Especially the saleswoman we had this most recent purchase and the one before Donyell! She is so sweet and allowed us to take our time to shop around and pick out exactly what was going to make us happy. Not pushy in the least bit and very open, honest, and upfront about each piece and possible wait times. 10/10 recommend this furniture row!
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Craig was an amazing salesman. Very knowledgeable and treated us like family instead of just another customer.
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Great selection and excellent customer service! We love our new sectional!
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Every time I visit I get amazing service. You can browse all you want or have someone take you in the right direction. My visit today was unexpectedly good. An unexpected sale allowed me to get a lot more and the sales associate was very helpful in making sure I got the best price for everything.
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Donyell was the best. She helped us decide on what is right for us! Selection was great, customer service is wonderful. I will shop there again!!!!
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Donyelle was extremely helpful and knowledgeable about the items we was inquiring about. I will for sure return again because of her excellent customer service. Thanks Donyelle
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Lisa was very helpful with assistance in our desired purchases. The store offered a nice variety of stylesof, pricing and quality.
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the sales rep was great and didn't hesitate to walk through and show me different couches, will be back to purchase soon!
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We recently bought a new bedroom suite and mattress. Craig and Donyell were both amazing! They were patient with us helping us pick out what worked best for our needs.
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We had another good visit with Furniture Row. We have purchased from here several times over the last 10 years. This time we needed a couch and we found exactly what we were looking for with Erin's Help. She was a great help and fun to work with. The shipping is reasonable as well. We ended up buying a clearance item. The only thing I don't like is there is no warranty on the clearance items.
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Love our new sectional. Our sales associate was friendly, helpful and not pushy.
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Everything was great, love the furniture.
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Easy store to get to in Mansfield and what a great selection. I know everyone is having a hard time getting furniture delivered but they were the shortest wait time around. James was an excellent salesman and very helpful, not pushy in any way. Gave us our space but made sure we didn't have to go find him when we had questions. Great experience, great price, all around an A++.
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Great staff friendly service help me with a lot of questions
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My husband and I have purchased numerous furniture items from Furniture Row over the past few years. We have always had a positive experience, and when faced with any issues, they have always done their best to help.
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Lisa was fantastic. Always the professional with a sense of humor. Honest and forthright.
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Thanks!
Very helpful crew. They didn't hover but where always there to answer questions. Made our decision so much easier
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Bedroom Furniture
The item Carmen UPH Sleigh Bed was seen online I went to the store, showed the salesman what i wanted. The order was placed along with details on when it will arrive.
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recliner couch
Very helpful helping me find what I was looking for.
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VERY happy with every purchase I have made at Furniture Row. Both Dan and Lisa have been very helpful, and I will never purchase furniture from another company. Large selections, and they are willing to work with you, even if you take 2 hours to pick out a couch!
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Pleasant experience
A very pleasant and helpful staff and a clean and inviting atmosphere that is in a safe and convenient area. Still waiting for its delivery and I cant wait. Great apperance and quality with a great price. Katie was exeptionally patient and knowledgable. Save yourself a lot of time and hassle and chech here first. I wish i did
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New Selections
Love the New Selections including Magnolia. Found the perfect solution for my needs. The service was also excellent. great value.
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Bedroom sets
Went in to look for a new bedroom set and found one I love! The quality is great and I can tell that it will last a long time. I got approved for the store card and got a sale price for buying the full set. Checkout process was very easy and quick! Would definitely recommend furniture row for bedroom sets!!
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Awesome experience
We walked in to look to see what sofa mart on Walker lake had to offer . We ask the sales for help in locating the kind of furniture we were looking for . We ended up really liking one of the sets they had the sales man told us all about it and we were able to purchase the outfit with no pressure or sales man hovering over us . Wonderful experience . Will be suggesting this place to friends and family.
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The customer service was impeccable. Ian and Steph were very informative and personable. I had not been able to find a selection of gray furniture until now. My new reclining love seat should be arriving in a couple weeks. I would highly recommend Furniture Row for great shopping experience.
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Great Service!
Had the best experience shopping at furniture row. Friendly helpful staff, easy set up delivery, quality furniture. I give my experience 5 stars!
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Above and beyond
My husband and I visited from Medina we were looking at sectionals . Our sales clerk Steph was very helpful in showing us various couches and she was not pushy. She answered all our questions. We didn't buy anything that day but when we decide we will be making sofa Mart our store.
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Got my Chaise
We were in the market for a new couch and stopped in to look, greatfully we found wanted we wanted! We had 2 sales associates helping us Richard and Katie! They were awesome to work with. They gave us a quote on our new couch and told them that we would be back in the next day to pay for it. Well the next day I walked in to pay for it I walked up to the desk and told the man that was sitting there what I was in to do and in the mean while there was another associate who was there and she had was on the rude side she never said one word... but she wouldn't of greeted anyone because she was too busy with her ear buds in her ear listening to whatever. With that said I was not very happy. You are there to your job.
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Browsing
Very helpful customer service. Just looking for some ideas and the staff was helpful, yet not overbearing, which I greatly appreciate. Will definitely be back!
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Great service
Love this store, great selection and service. Had a damaged item they replaced it right away. The delivery guys are great!!
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Very helpful
The sales person was very helpful with me when i was trying to order online.
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Friendly staff
I had a very good experience shopping for a new set of couches at Furniture Row. The staff was very helpful and friendly, getting everything taken care of quickly. This is my second purchase and I will be a long time customer.
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Great Customer Service!
We purchased a leather sectional from Sofa Mart. It was delivered in less time than what was quoted and the delivery people were very nice and professional. There was one section that had a slight flaw in the stitching. I called the store and the salesperson immediately said he would order a replacement section and have it delivered. He did not even question the flaw. He was just eager to have a satisfied customer. In only about two weeks, we received a phone call and the new piece was delivered. I could not be any happier with the customer service I received from this company. I am also very happy with the quality of the furniture. I will definitely be shopping at this store in the future!
Always helpful, Always has what I'm looking for
I can shop around without people following me around like a lost puppy. As soon as I had questions, there was someone to answer them! The quality of goods is remarkable, but i wish they had more in the lower price points ($500-$700)! Delivery was cheap! I highly recommend going to Furniture Row!
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