Just got our new sectional and love it already… it was a pleasure doing business with Furniture Row!!!
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Ratings and Reviews for Furniture Row Store in Marion, Iowa
Customer Reviews
What customers are saying:
Customers consistently praise the friendly, helpful, and knowledgeable sales staff, highlighting individuals like Erica, Monica, Camerin, Aman, Jason, Zac, Devin, Jacob, Joe, Megan, Keith, and Makayla for their outstanding service. Many appreciate that staff are attentive without being pushy, allowing them to browse at their leisure and providing excellent assistance when needed. The store is also frequently described as well-stocked and clean, contributing to a positive shopping experience.
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I am so happy with our visit to Furniture Row. We received a friendly greeting from the Store Manager Erika David, the minute we walked in. She let us know she was there to help but did not hover over us or be pushy. When we explained we were looking for a matching piece to a living room set we purchased at a store that went out of business, she went to work immediately trying to locate a piece that would work. She printed off photos, with options, and pricing and let us take them with us. She was so friendly and made us feel like she truly wanted to help us. The store was well stocked and looked great too. We will be back once we make up our minds.
I recommend Furniture Row in Marion and ask for Erika, she is the best!
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Erica was fantastic to work with. she went out of her way ro make our visit pleasant without pressure. she was very helpful and knowledgeable.
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Thank you, Camerin & Aman! You definitely go above and beyond! Mad gratitude!
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Jason was very helpful and knowledgeable. This is the 2nd time we have had him help us furnish our homes. Highly recommend the store and Jason
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outstanding customer support from Zac who helped us find a specific type of chair for a nursing home
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We had looked for a new dining room table and Zac P. was relaxed (the store was super busy and he didn’t let that bother him), very informative, easy to get along with, and just made the entire process from beginning to end very easy and smooth. The set we had picked out only had 5 chairs so we even ordered a 6th. When it comes time for my new couch I will 100% be back in to see Zac!
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I am very impressed with this store and FR in general. I bought a recliner online and was very disappointed when it arrived. I called and they sent me to this store to pick out a replacement. Camerin helped me locate the chair I wanted and gave me all the info I needed. I called FR Online and talked to Justina again and she set up a date to exchange the chairs and even got some money back on my card. they truly do go out of the way to please their customers!
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Jacob did an excellent job helping me make my choice in selecting a sofa and loveseat. very knowledgeable. was very impressed!
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we where very Satisfied with our selection. Personally, I was very friendly and very helpful. I’d shop there again.
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all of our questions were answered. great service
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We bought a sectional that we were unhappy with. They made it right and let us exchange for something different even though we had the sectional for almost a year. I was shocked by that offer! I was expecting to hear the dreaded "past the timeframe window" for an exchange. Can't wait for our new set to arrive. Everyone at Furniture Row was super helpful and friendly. They didn't push us towards something at a higher price, let us shop at our leisure, and were they to answer any questions we had. Will definitely be doing business with them again!
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We purchased our sectional and love it. The quality is great, the service we received during our shopping experience, as well as setting up the delivery and the delivery itself was very professional and everyone we worked w/ was kind and courteous. We will be back to shop for more pieces for our home as we need them.
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Kept me informed while waiting for furniture to arrive.
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I went to furniture row today and had a great experience I found the couch of my dreams at a great cost and will be ordering to shortly thanks to the great staff and service at our Marion location! thanks for everything you do.
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Connor and Joe were great to work with!
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Makayla was very helpful and friendly.
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I loved what I found here! the furniture and the friendliness customer service.
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super friendly staff. Keith was quick to help us find something that for our wants.
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Such an easy process with lots of attention from a very helpful sales associate. Found just what I wanted and was in and out of the store in less than 20 minutes!
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Wonderful service
I just recently went to furniture row in Marion and purchased a new sofa set and dining room table set, the employees werevsuper helpful and did an amazing job to help us find exactly what we were looking for!
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Highly Recommend
We were needing new living room furniture and weren't sure on what we wanted. Furniture Row had a wide selection which allowed us to really try and consider a lot of different options. They had friendly staff walking around that was there is you needed them but they also let you be if you were wanting to just look around, which is what we initially did.
The checkout process was easy and quick and all options for ordering, delivery, financing, etc were explained very well!
We ended up purchasing both a couch and a recliner and felt they were of great quality and good value for the price.
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Perfect Experience
I had been shopping around for some furniture for my new place and I wish that I would have started here. Jason greeted me when I came in the door and broke down the showroom for me so I knew where to go to find what I wanted. I wandered for a bit and checked things out for myself. After about 30 minutes of sitting on 50 different couches Jason came over to check in on me. He then recommended the most perfect couch for me! I fell in love with it immediately. After all was said and done, I will be moving into my new home with a new sectional, a beautiful sofa table, and the perfect dining table and chairs. I got signed up for a Furniture Row Platinum card and won't be paying any interest for 4 years! I definitely feel like I got great products at a great value and I left with 100% confidence in my selections. Absolutely wonderful experience all the way around, I will be back and I will be recommending Jason and Furniture Row to everyone! 10 out of 10!
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Great experience
My fiancee and I recently rented a new apartment and needed new furniture. The customer service at Furniture Row Living was outstanding. They worked with us and helped us find the perfect living room set that matched what we'd set for our budget.
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Loveseat
Layout of store very nice. Great selection of furniture. Jason listened to what we wanted and took us to that display. He was able to tell us what materials loveseats were available in and when we could expect delivery.
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Delivery Review
The delivery team from the Furniture Row located in Marion, IA was extremely courteous and professional. They were also on time, which is appreciated for those of us with hectic schedules. They also offered a hand shake before leaving... that is rare these days! Great job guys!
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funriture piece located
I was looking for a matching end table from a group we purchased 5 years ago. I had a photo of the table and Brad knew exactly what it was and found it at another store and had it shipped to his store quickly.
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Love the selection and people that work there. Very helpful.
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Fantastic Value, Evan is Awesome
My partner and I were looking to purchase a mattress, and had no idea where to start. We went to Denver Mattress, and told that same thing to an employee.
The employee my partner and I worked with was very kind and professional; he conducted a mattress test, showing us how we each respond to different mattress of different firmness levels. He didn't try to highball us with stuff we didn't need; simply elaborated on the differences between the mattresses we tried, allowing us to make our own decision about what we wanted to purchase. This employee's name is Evan; he will make sure you have a great experience!
The delivery was quick, and the boys set it up exactly where we wanted them to.
At the end of the day, Evan set us up with a marvelous bed and base for an outstanding price, and the delivery was courteous.
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large selection
My first time here with some family members was a great experience!
Very helpful and pleasant staff and huge variety of furniture. Would come here again.
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Great Experience purchasing from Kelsie
We enjoyed our shopping experience at all of the stores on Furniture Row. We had tentatively chosen a leather reclining group but wanted to give it a little more thought. Kelsie gave us a description sheet for the set we liked and took our phone number so she could follow up on any sales coming up. She called a week later when we could take advantage of a double sale, we purchased, and saved some extra money too! Will definitely shop here again.
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Amazing!
I had an amazing experience when finding a couch for my family. Our sales rep Kelsey was very helpful, took the time to help us after several mind changes and was very down to earth.
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Great customer service experience
We went into Furniture Row for the first time and found the staff to be very patient and kind. We did not feel they were trying to get us to buy anything we did not need or want, but let us decide, then were there when we needed them. They gave us options and were very knowledgeable about fabrics, brands, and retail.
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Baby furniture
Josh was very attentive and helpful in understanding what I was looked my for. He gave me a couple options for what I was looking for which made purchasing very easy!!!
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Furniture row is our new favorite store! As soon as we walked in we were greeted and told the sale going on that weekend! We looked around and found the perfect couch at an awesome price that we just couldn't resist! Very easy and quick check out process! We will be going back when we start shopping for a new bed!
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Great Experience
We went into Oak Express looking for a bedroom set for our daughter. After spending hours browsing the store, we finally selected our set. The salesperson put the piece on hold so we could come back in a couple days. When we returned, we ended up purchasing a whole new dining set along with the bedroom piece. Wonderful experience, and great value.
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Great Experience
The salesmen were AWESOME! They treated us with respect and were more then willing to let us check out various prices, items and payment options. They were patient with our children. We were able to have a pleasant shopping experience with our children and we were able to get the items we really wanted .
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Customer service was amazing--helpful and informative without hovering or being aggressive.
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Cody Keyes
Purchased a table and chairs from Oak Express last year, came with warranty. Some of the chairs had gotten scuffed up as well as a small area on the table. They replaced the chairs with brand new ones and asked if we wanted to replace the table. We asked about getting a credit towards a new set of table and chairs we wanted to purchase. They had no problem with doing that. Cody Keyes, our salesperson gave us a very substantial credit to use. We picked up our new table and chairs today and for a misunderstanding in the price, he gave us an extra chair! The warehouse was closed today, but Cody helped load everything anyway. He never argued with us and he treated us great! I will absolutely recommend Cody at Oak Express (Furniture Row) to anybody and we continue to be a loyal customer.
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Buying
We came down to compare prices and I have to say they are very reasonable here. The staff knew there stuff and were very helpful. We made a purchase and left very satisfied.
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Quick and easy!
We needed a new chair for our living room and had done a lot of online "looking" for what fit our needs. Furniture Row had the chair we ultimately chose and when we went there, they had one on the floor so we could sit on it. The sales person was very nice, answered all our questions, and we left about 45 minutes later with 12 months interest free financing. It was a great experience! It seems every time we try to buy something we get stuck there for hours, but not at Furniture row. We will be repeat customers!
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Excellent Experience
I stopped by Sofa Mart Friday to browse for a new living room set. There was a lot to look at and Elizabeth gave me all the time I needed to browse. She was very helpful when I found the set I wanted. Elizabeth answered all my questions, went through my options, we quickly completed the sale. Very pleased all the way around.
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We buy from Furniture Row always whenever anything is needed for the home. The selection is awesome, the sales staff is cordial and always willing to take the time to help us make a great decision. Thank you so much for your help again a few days ago -- we appreciate it!!
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recent chair sale
Would like to thank Kelsey for being patient with us while we shopped for our parents new chairs. She was able to work with us and others and made us a good deal TOO. thank you for a positive black friday experience!
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Great service
Jessica was our sales associate and she was wonderful. Polite, helpful, knowledgeable and not pushy. We bought the Lakeside table & chairs just yesterday so I can't write a helpful review yet but I do recommend asking for Jessica if you go there.
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Bought new sectional and tv entertainment center and are very pleased with the price and service!!!
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Helpful
When I walked in the door, I was asked if needed help, and the man said he would be available to any questions. I enjoyed this sort of report, as I like to be able to look around first. When I jad decided, the salesman helped me decide between two tables and chairs. I was in and out in about 15 minutes with a new purchase.
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Kids Camp Bed
I ordered online (very simple to choose product and check out) and picked up in-store. The product was in stock and was exactly as expected. Helpful workers loaded the 66KG box into my trailer and I didn't have to lift a finger. Great product and great service!
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We have been looking for a sectional with recliner's. When we walked into Furniture Row, Brent was there to help answer any questions we had with absolutely no pressure . He even let us take home a piece of the sofa to see if the color would work in our living room. We came back a few hours later and ordered from him along with a beautiful rug I found. We have gotten furniture from Furniture Row before and have never been disappointed.
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Friendly
We were very disappointed in our last furniture purchase from another store. We decided to give furniture row a shot when it came to purchasing our new dinning room chairs. Our first stop several months ago was so amazing we ended up leaving with chairs, a new bedroom set, and a new mattress and couldn't be happier! When it came to looking for a new couch we knew right where to start. The staff at sofamart helped us find exactly what we were looking for and even helped us extend our credit line to add a few extra pieces we didn't know we needed. We will recommend this store to everyone for the great experiences we've had!
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