Ratings and Reviews for Furniture Row Store in Midland, Texas

Excellent customer service. we spent a good deal of time with our salesman Hunter and never felt rushed or pressured. I was surprised at the options we had for our furniture design. I would definitely shop there again.

great service easy transaction.

Very friendly and helpful!

Holly helped us choose our barstools and she was very informative and friendly.

The fellas working were very funny, helpful and polite. We had a blast with our children picking out couches.

amazing service. very helpful and professional.

The associates were very helpful and got exactly what I was looking for. Check out was easy and quick. I will for sure being coming back!!

great store and staff! love my table!

Tim took his time and to explain all the information and customer service was great. Table is what I was looking for and waiting to pickup rest of my order

my husband and I went in looking for a dining room table and we got excellent customer service from William. he answered all of our questions and took very good care of us!!

My wife and I made our second purchase and the staff was super accommodating. we will definitely be back to purchase more

Natasha Lopez was wonderful to work with! She was patient, answered all our questions and did not press us to purchase anything. I would highly recommend her to anyone interested in purchasing a new mattress. We look forward to receiving our new mattress. Thank you Natasha for all your help. You are awesome!

Hannah has been great keeping me informed on my order and when it should be in. she was upfront about the lead time on my recliner and has kept me up to date without me having to call her.

The front counter has always offered top service at the desk in person and on the phone; they take care of your needs no matter how the orders are placed. I would reccomend to a good friend and family

We went in already knowing what we wanted. We were not pressured in any way to select a higher priced item. Our salesman was very pleasant, and went over all of the information of the sale with us. Our delivery date was set to the date we requested. It was a seamless, easy process!

Staff was very helpful and knowledgeable about store products. Helped us find the right furniture we needed.

I rate sofa Mart a 5 star. Staff was helpful when needed. Did not try to convince us to buy something we didn't want. Overall store was clean and a friendly environment. We felt very comfortable and welcomed.

I needed to replace a chair at my dining table and the staff at the Midland Location was eager to assist. I found a side chair (Casa Viejo). I was pleased it was in stock and pre-assembled. I like that it is solid wood, well built, and comfortable to boot. The color and style of it blends well with my existing pieces, too.

Costumer agents are prompt and courteous. They make you feel comfortable and are really helpful for the selection process.

The young lady that helped me was ver nice and helped me get exactly what I wanted and made sure I got everything i needed.

This was the fourth store that we visited looking for double recliners. We were looking for something that fit our liking and it had to be a certain size. We found it very quickly and the sales person was very helpful in helping with our request. He got a tape measure and helped us find what we were looking for. It was an overall great shopping experience. He told us it would be 1 to 2 weeks before it could be delivered but he called the day after and told us he had it and set a delivery time.

Great store overall don't hassle you and allow you to shop but are there when needed

They provided fast and friendly service ! I was able to order exactly what I was looking for !

Our experience was great! We had great customer service by the manager of the Midland location. He worked hard to help us visualize our space and gave us other options. We received a quote and took a week for us to think it over. We returned with measurements of our space and he took the time to remove pieces of a sectional we had in mind so we could see how it would look. We will definitely be back for future purchases.

The sales representative was most helpful by finding a discontinued item from a nearby store.

Friendly staff. Giving a four because what I was interested in was not in stock and had to be purchased before it could be reviewed. Helpful but not overly attentive allowing you to shop without being pressured to make a quick decision.

Went to purchase bedroom furniture at the Midland, texas location. The furniture is good quality but the customer service was horrible. Poor management if employees can not handle a purchase. Was promised delivery in 2 weeks, then another week and then another week. Delays were due to STORE ERRORS and not delivery. I requested a refund before they moved it to another week. I will not likely shop again at a business where my purchase was handled so poorly.

My wife and I bought several pieces of furniture from Furniture Row in the past they have always had outstanding customer service and have always stood behind their products. This was the main reason we decided to buy our new living room set from them when we closed on our new home. we bought a Cloud leather sectional in Aug of 2015, We paid 3500 and paid an extra 500 for the 5 year warranty. not even 4 years later the leather is Peeling on the back the the sectional, the seems are coming apart, I contacted the 5 year protection company, which denied the claim saying the only over accidental damage. I called to store manager (eric) whom asked me to email him pictures and he would get back to me. have several weeks of trying to get a hold of Eric again, he finally told me that my sectional was out of warranty and they was nothing they would do. I am shocked. I dont know where to go from here. I guess this is the last item that I buy from here. Sad.