Casey is awesome at the Bloomington location! Highly recommend taking advantage of the cleaning products they offer as well!
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Ratings and Reviews for Furniture Row Store in Normal, IL
Customer Reviews
What customers are saying:
Customers consistently praise the wonderful store and management, highlighting the professional, personable, and knowledgeable sales staff. Many appreciate the no-pressure approach, excellent customer service, and the helpfulness of employees like Ricky, Casey, Patrick, Robert, and Danielle, who make the buying experience easy and enjoyable.
Generated using AI from customer reviews
We were in dire need of a new sofa. My Sister visited two furniture stores and sent pictures of one found at Furniture Row and one from the other store. I went with my Sister to view both sofas, revisiting Furniture Row first. The sofa was perfect in every aspect! Ricky, the store's manager, is professional, personable, courteous, and knowledgeable! We purchased the sofa delightfully. We then viewed the sofa at the second furniture store and knew immediately that we made the right purchase at Furniture Row!
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Awesome helpful sales staff.
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Great experience! Great service! Casey showed us around gave us options. It was no pressure either. Friendly staff as well. Casey made the buying experience fun and explained everything clearly!
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I love that the salespeople introduce themselves, let you look, but make themselves available if you have questions. No pestering. No high pressure. Just good customer service.
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Excellent service,orientation, and delivery service.
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very easy transaction...great customer service!!! Luke was very helpful through the whole process.
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Our salesperson, Robert, was excellent! He did not hover over us and was always willing to answer our questions. He was very flexible with our requests and was able to provide a solution for most of our concerns. Great service!!
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Always had great experiences at Furniture Row. Always check them out before making a furniture purchase.
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Kitchen Table
We walked in just to look around and found an amazing Kitchen table for a very good price! The employee that helped us was very friendly and informative! We will definitely go back for more!
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Accomodating & Patient
I am terrible at making decisions with big purchases, but this team at Furniture Row was patient and not pushy for the sale ! I was in the market for a coffee table set and I was able to find the perfect one that was outside of my price range. I was able to purchase the floor model that was in real good condition, leaving more than satisfied with a beautiful coffee table set and not a completely empty wallet.
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Bedroom rug
Sharon was very helpful in helping me pick out a new rug for my bedroom. She knows the inventory what she has and does not have. She is not at all bashful in helping us with colors. I love that about her, she is very honest, I don't find that often in sales people. One of the reasons we keep going back is because of Sharon. (Normal, IL store)
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Great knowledge and service
My wife and I found what we wanted and were treated to fantastic service by knowledgable sales people. Shayna took us around to several options and seemed to learn our preferences because in no time she had us in front of exactly what we were looking for. She took her time explaining the couch to us and had us in and out of the store in record time. Jaime her assistant was there to help and they both made buying furniture a fun and painless process. We have shopped Furniture Row many times but are more likly to return thanks to these two wonderful people.
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I had a great experience. The salesman listened to what I was looking for. The process was totally uneventful and the deal I received on my purchase was awesome.
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Service
We had Anthony that helped us from start to finish. He was professional and courteous. We purchased our first sectional for our growing family and couldn't be happier with the service we've received so far!
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Great Selection
The selection was great. I decided to get a sofa set that although popular, was still a great deal.
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, My overall experience was wonderful I was greeted as soon as I got in the store by Kelsey she was actually working there from another store she help me find the perfect furniture for my living room and even when I was unsure and needed some time to decide she gave me space and provided me with excellent customer service thank you Furniture Row and a special thank you to Kelsey
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Great service, Excellent staff
My husband and I were looking for a sectional. We did our research, went to every furniture place in town, and kept returning to Sofa Mart. The staff there was friendly, and very knowledgeable about the products in their store, and how they compared to other brands on the market. They were not pushy or 'salesy' at all, which is refreshing! We had a great experience, and they will def be our first choice in the future.
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New Mattress for the family
What started out to be a trip for our sons new mattress ended up being a trip for all of us a new mattress. The sale was great! Salesman helped us with any questions we had and took the time to let us decide what was going to be best for all of us. The mattresses we picked are of great quality and very comfortable. So happy we upgraded.
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Sales man was very helpful, great selection of furniture
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Jenny, the manager, is the nicest and most helpful person. She always looking out for her customers. Her positive personality rubs off on to her employees who also provide excellent customer service!
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Great Experience
I came in to look at couches with my sister. Danielle greeted us, asked us what we were looking for and gave us an overview of the store letting us know where we would find the different kinds of couches. She then let us browse on our own which I fully appreciated because it allowed us to take our time looking at all they had to offer and to discuss the pros and cons. After we had looked at most everything, we saw a grouping that "spoke to us" and the purchase was quick and efficient. A 2 week delivery date was icing on the cake.
We really enjoyed Danielle.
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Back up their product
We bought a 3 piece living room set. The couch had a problem with the frame, but the store has gone above and beyond to stand behind their product, even though we were right at the end of our 1 year warranty. They sent someone right out to our house and it turns out the couch needs replaced. There was no argument- they're just sending a new one.
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Great Service!
We went to Sofa Mart to browse for a new love seat. When we got there we started looking around, and had a team member named Nick come up and introduce him self. We told him what we were looking for and he pointed us to the right direction. We then tested different ones out. He was not pushy, and didn't follow is around, which was a big plus!! When we finally picked the one we wanted, he helped us do the financing and get us set up for delivery. We were so impressed how quick the furniture will arrive. It will be 1-2 weeks. The 2 other places we went had a 6-8 week delivery and had the same furniture, but way higher priced! I will defiantly recommend Sofa Mart to friends and family that are looking, and make sure to send them to Nick!!
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Excellent Service
Store manager Joyce Jackson help my daughter and myself. Recently, I felt Sofa Mart really didn't stand by their productsite or the warranty they sell, Mrs. Jackson changed my mind. Thank you for making things right Sofa Mart!
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Great choices and service!
Best selection in town. Wonderful customer service. Attentive but not pushy!
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Great experience
This is the second time we've placed an order through Furniture Row and we've been pleased each time. Last night, our salesman was very patient while we hemmed and hawed over couch and fabric selections and worked with us to determine the right configuration for the sectional. Can't wait to get our new couch!
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Anthony was my salesperson, he was friendly, professional, and NOT pushy. He offered information when needed. I was buying furniture for my daughter as a wedding gift. I felt that I got a great deal and will be back.
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Friendly and Professional Service
Kelly was very professional and patiently answered questions. She showed more options that worked within our budget and needs. Great collection of furniture at low prices!!
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X husband nick name
Salesman was professional, humble l and very helpful!
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Nick was very helpful when we needed a motorized recliner after my wife's surgery. We ended up purchasingatching couch and two chairs.
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Great Experience
Matt, Nick and Brian were awesome. They helped me every step of the way. Thank you very much for all your help.
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Furniture Purchase
The guy that worked with me, Nick, really tried to help me. He went above and beyond
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So welcoming!!
As soon as we walked into the door the store manager was exceptionally welcoming! We had told him that we were young college students and we couldn't afford much, but were still looking for something comfortable and nice. He showed us to the perfect mattress, and he was very knowledgeable about every question we asked. He made shopping for a mattress, which I was not looking forward to super easy and actually fun! I would highly recommend anyone looking for any type of mattress to shop at Denver Mattress!
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So welcoming!!
Everyone was enthusiastic and helpful! Great team!
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Fun & Easy
Based on Consumer Digest report, my husband & I decided we would look into
Denver Mattress Co. & traveled 1 1/2 hours to try out a Doctor's Choice mattress. We were greeted at the door by Matt Gordon who was very courteous & knowledgeable & helped us select the correct mattress & pillows for us. All in all it was a delightful experience & we are very happy with our purchases. We even purchased a chair next door.
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Great selection and good choices even in the sale area. that is where we got our leather reclining couch. The delivery set up was easy and convenient.
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wonderful store and management. We've bought 3 beds (1 set) and are about ready to buy a new master set. We are only thinking of going here based on our previous experience.
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Matt at Denver Mattress was extremely knowledgeable and professional. He gets a 4 instead of a 5 because I feel he knew we were going to buy the last mattress he showed us, so he could have saved us some time. My wife and I are Chatty Cathy's, so we may have contributed to our extended stay.
Robert at Furniture Row was also extremely knowledgeable and professional. He sold us the bedframe. A different sales tactic since his product is more visual than trying it out like Matt at Denver Mattress.
If you have the money, pay them a visit.
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My family helped me and my wife find a new bedroom set but we searched all over town looking for what we wanted but couldn’t find it. My mom found furniture row and within minutes of entering the store we got what we wanted and Ryan was an amazing employee. we are excited to get our new bedroom set!
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New Bedroom Outfit
We went shopping for our first bedroom outfit as a married couple last weekend. We were greeted with a smile and all our questioned we had were answered. There was no pressure to purchase if we did not want to but we found the outfit we were looking for and ended up buying. The salesman was very helpful and resourceful. We will be going back for any other bedroom furniture needs we have.
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Comfortable Furniture
Danielle was very helpful by helping us with our purchase decision based off our needs. We will recommend Danielle and Sofa Mart.
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Great deal, great service
We worked with Anthony to pick out our new sofa and recliner. Anthony did a great job showing us our options after listening to our want list. He was very patient as we took several days to make a decision. The set we picked was on sale and we also got to take advantage of a couple of extra deals being offered at the time.
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No pressure sales
Robert was great. Didn't bother us to much like some other furniture stores.
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Quality, Fast, Affordable
Great selection, found exactly what we were looking for and it was delivered very quickly.
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Good Experience
Staff was very helpful, good selection of furniture with many color and fabric options. Had good experience with bedroom set we purchased several years ago and hope that continues with our furniture purchase.
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Bed
Selection was great. Price was reasonable. Service was good
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Patrick was very helpful and energetic.
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Love our sectional
I love shopping at Furniture Row. The staff allows you to shop without hassel. They answered all of our questions. We received a good deal on a sectional.
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Attentive Service
The store in huge with a large selection! I was very impressed with the selection of the store and the knowledge of the staff. I was shopping for a medium-large sized sofa and had seen a style that I was interested in online. I showed the picture to a staff member and she directed me to the piece we ended up purchasing! We loved the sofa but were not thrilled with the pillow fabric choice, she immediately knew that the fabric could be changed and the swatches that were available. Very helpful experience!
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