Ratings and Reviews for Furniture Row Store in North Little Rock, AR
My salesman, James, was very knowledgeable of their products. My bed was delivered on schedule. They put it together just as I needed, with the right height. It was done very efficiently.
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11/13/22
My purchase experience started off a little rough, but the sales staff at the North Little Rock location were AMAZING!! I had issues checking out online, and they walked me through it over the phone. Then, when there were issues between the warehouse in Denver and the store, they kept me informed. My item was going to take longer to arrive, so they even delivered a loaner bed frame to use with my mattress until the frame I ordered was delivered. Once that happened, they delivered my frame and picked up the loaner ON MY SCHEDULE. They even checked in again after the fact to make sure i was completely satisfied. My bed is gorgeous, was super easy to assemble, and is so comfortable! I'll definitely be back for more items!
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10/24/21
nice store with plenty of choices. our salesperson was very helpful
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04/05/23
Helpful, knowledgeable and patient.
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10/09/25
I had in mind a specific color, fabric, style of rocker/recliner & found exactly what I wanted! Selection was great, with a wide range of prices to choose from. Benjamin was very friendly & offered help but didn’t hover. Purchase procedure was quick & easy.
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09/18/25
the reason we keep coming back is their prices AND Benjamin. He’s the best salesman!! He’s there when you need him but he doesn’t hover. He answers questions but then lets you shop. My 2 purchase with him have been seamless.
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05/27/25
our experience was wonderful. Bryan Mason was great to work with. very knowledgeable and great customer service.
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03/20/25
Great customer service. The staff was friendly. Well informed and never pushy or rude. Jayme help me make an informed decision and help me get a great price and financing.
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03/11/25
the sale man was very nice and helpful
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03/03/25
we went into the store looking to replace couch and loveseat. We spoke with Bryan explaining what we need and our budget we had to work with. He showed many options and worked until we were comfortable with what we were spending and very happy with purchase. Very pleased with his service as he never pressured us, only tried to make it work knowing our needs and available funds.
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02/23/25
Ben made our buying experience wonderful! He was very helpful!
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02/11/25
Honestly, just couldn't be a better experience from product to sales rep to purchase! Excellent!!
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07/07/24
Jayme D. was amazing! I was in and out in no time and she did a great job. Also the store was beautiful.
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11/06/23
shopped here for years and will continue to return. Thank You Nick for helping me pick the right sofa for my upcoming move. I’m sure I’ll return with a bigger shopping list.
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07/02/23
Associate Dylan was my salesperson and is knowledgeable and an asset to Furniture Row.
I bought a recliner, but it will not be delivered for a little over 3 months so I can't rate the value or quality yet.
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05/25/23
Brian was so helpful. He met us at the door, showed us several great living room furniture sets. Brian had us set up with exactly what we were looking for and in less than and hour we were out the door. I love my new furniture.
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01/08/23
We have purchased a tempurpedic mattress and just purchased the Durango sectional and ottoman. I sent a message through the website chat and got Brian Scott as my online sales person. He answered my questions and we went to the store for him to help us with our purchase. He was no pressure and easy to work with. Everyone in the store that we encountered was very kind and knowledgeable. We are so excited about our new sectional and ottoman!
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12/31/22
We have purchased furniture from this location twice now and have always had a good experience. The sales people aren't too pushy, they seem to genuinely want to help you find what you need. Prices are reasonable and they offer financing for those bigger purchases. Highly recommend.
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09/22/22
We purchased our chairs for our dining room table by calling the store. it was so easy. They were delivered to the store and assembled. The store was very accommodating when we picked up the chairs. It was about to storm and they made sure the chairs were securely loaded, cushioned, and protected.
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08/04/22
Great service, great price, great selection. I will definitely shop here again.
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07/18/22
Excellent service, and very accommodating for my schedule.
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05/20/22
great service
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03/23/22
Great selection
Great quality
Very attentive & responsive employees
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03/01/22
Nick was awesome! He introduced himself to us & told us about sales that were going on and showed us a few items. And then left us alone so we could look around. He would come over when he saw us looking at something to point out a special feature which was fun! Nick very knowledgeable, very friendly, and very helpful. We enjoyed our visit and even made a purchase!
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02/24/22
We have bought several mattresses and pieces of furniture. The staff is very helpful, yet do nig hover or pressure. My family will continue to shop here for our home furniture needs. We highly recommend!!
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01/23/22
Great place to shop. Nick took good care of the both of us. Happy to go back and shop there again.
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12/30/21
In the last year we have made a purchase for couch/chair, bed and dresser. Everyone we have been in contact with has been very knowledgeable. friendly and helpful. We love Furtinture Row NLR
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12/28/21
We purchased a leather sofa a few months ago & knew it would take this long to get it in.
It was delivered yesterday & I cannot say enough great things about the two men who delivered our sofa. They were on time, (almost to the minute), very personable/friendly, took care with getting the sofa off the truck, (there was no lift on the truck & it was quite a bit off the ground) & placed it neatly in our garage.
I love the sofa, but in all my 67 years, I have never come across a nicer, professional 2 guys, who were on time, than those 2 yesterday.
Thank you Furniture Row.
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09/22/21
Melissa, Nick and Tony are rock stars. Quickly built a rapport with us and then let us look at the great selection without hassling us. They were always close to answer any questions or check availability. We will definitely purchase here again. Thank you for the great experience.
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09/06/21
great experience will be back for sure. great communication.
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07/23/21
Store was extremely clean. Great selection of furniture. I was shopping for living room and dining room furniture and managed to find exactly what I was looking for. Service was incredible. Salesman listened to what I was looking for and gave me some options. I feel I got a great deal on the value of my selection. Huge sale going on. I saved $1100 on my furniture. I am very pleased with this store. I have been there before this purchase and I am sure I’ll be back again.
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06/21/21
We spent most of the day looking at furniture stores around Sherwood and North Little Rock. We even went to several of them twice. We were looking for a couch and recliner or a sectional.
We ended up back at Furniture Row for a second time. Lexi greeted us the first time in the store, and also the second time. Lexi was very helpful in helping us make a decision. We decided to purchase a couch and recliner to best fit the space in our living room.
Lexi even told us about the protection plan they offer. With two kids, eight and under, we opted for the protection plan. The protection plan is for five years and also includes a variety of cleaning products. Free refills on the cleaning supplies for five years as well.
The Memorial Day weekend sale included 100.00 off our purchase because we spent over 1,000.00. we even qualified for free delivery. While the couch and recliner are scheduled to arrive in September, Lexi advised she would keep us updated about the status of our order.
Thank you Furniture Row for a pleasant experience.
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05/29/21
Bryan M. was wonderful in assisting us with getting our new couch! Luis S also did a great job in Denver mattress in furniture row. Staff were all super friendly
01/28/25
I purchased my recliner sofa at Furniture Row, November 2024. my salesman was Justin. I had recently moved to Arkansas. The selection, quality of furniture, and accessories in one location is amazing. I highly recommend shopping here. Justin was very knowledgeable of all the furniture brands, the manufacturing processes, and was pleasant to work with. I compared their products with other stores before purchasing. on my third visit I purchased the product I wanted. Justin was always pleasant each time I returned. the delivery was also on time, professional assembly, and they cleaned up afterwards. This company is a total class act! 5 stars all the way!
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12/23/24
my husband and I had the best experience over the weekend purchasing new furniture! we have been in and out of many other stores recently and by far this was our favorite. we are so excited for all of our new furniture to come in soon!
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08/16/23
Greate customer service and a nice selection of furniture.
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04/20/23
great store and staff were very knowledgeable about the products and so kind and helpful
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01/09/23
Furniture Row offers a good selection of items at reasonable prices. The store is always clean and welcoming and the staff are friendly and helpful.
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12/26/22
Had to order the trundle bed and the mattresses to go on the trundle bed. It took a while to get everything but they stored the mattresses free until the bed came in. Glad we didn't need everything right away though...we did have to wait about two months. Otherwise super service from everyone.
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05/24/22
Very friendly and helpful, willing to find a way to assist our needs.
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05/01/22
I went to furniture row with my daughter for her to look for her a new table and I’m the one ending up buying a table for me.
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03/13/22
We visited the North Little Rock location on 9/13. Nick was awesome, and very personable! I have bought many times from Furniture Row but this time I felt welcomed! Keep up the great work!
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09/14/21
My husband and I were so pleased to have a salesperson that knew his products. Jacob L. was very knowledgeable and helpful through our decision making and purchasing process.
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06/15/21
I was very well pleased with my experience at your store, I did have a problem with the frame on the mattress, was placed incorrectly when installed. I took the broken pieces that broke off and my sales rep (Jacob and Preston) they immediately took care of problem, made arrangements to replace bed frame. When they brought the replacement that is when the installer noticed that the frame was place incorrectly on first frame which caused it to brake. I am happy with the replacement works much better. Thank You for Standing Behind Your Product Kevin
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02/12/20
online information
I love that you have all prices on the furniture so that I have no surprises when I get to the store. Thank you
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06/24/19
Nice people, great selection!
Clint, was the manager who waited on us. Could not have asked for a more friendly and helpful guy! Very professional and did not push us to buy, let us look around first. Found the furniture we wanted and was very pleased! Was also very pleased when we learned they would be delivering it the next day. Will definitely go back there again for any of my future furniture purchases! Good people, lots of choices!
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05/24/19
Sofa buying experience
Went to the NLR store looking for a new sofa. I had looked at the website and had a list of four sofas I was interested in viewing. The salesman showed me the Dana Sofa (not on my list) and it was exactly what I wanted. Firm but comfortable seating, no loose back cushions, and the fabric felt cool and comfortable. I was not pressured or hurried to make a decision. Enjoyable experience from beginning to end by a respectful, knowledgeable employee!
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10/04/18
Great Customer Service
I went into the store looking for a piece of furniture to hold my television set. Semaj approached me upon entering the store and I told him what I was looking for. He showed me several pieces then he said "I think I have exactly what you are looking for", He was right, it was the perfect piece for me! He was extremely helpful, kind and courteous. He a pleasure to work with.
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07/13/18
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We have no complaints, our salesman was awesome!!! We will continue to shop at Furniture Row!!!
04/12/18
Shopping
I went into the Furniture Row Store to purchase a New Mattress and Chest for my home. OMG the sale Person Paul was very helpful and informative on the bedding which help me make a shopping experience Awesome.
I did not purchase the chest as I previously stated I changed my mind after seeing the beautiful area rug in the Sofa Mart Store.
I bought 2 beautiful area rugs with the assistance Sales Person Jeremy.. thank you both
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01/17/18