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Ratings and Reviews for Furniture Row Store in Peoria, Illinois

4.6
Based on 87 reviews
5
66
4
15
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Customer Reviews

Reviews (75)
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What customers are saying:

Customers consistently praise the sales staff for being knowledgeable, friendly, and helpful, often going above and beyond to assist with selections and make the shopping experience enjoyable. Many reviewers highlight excellent customer service, with staff being attentive without being pushy, and providing great support throughout the purchasing process. The store is also commended for its good selection and value.

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I recommend this store
Courtney from the Peoria store was absolutely AMAZING to work with. She was extremely knowledgeable about all the furniture we looked at and went above and beyond to find the perfect couch and chair for us. We would go back to work with her again!! SHE NEEDS A RAISE!!!
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I recommend this store
Courtney , my sales associate, was very knowledgeable about all items in the store and helped me make my decision on the best sofa choice for me.
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I recommend this store
Cheyanne & Courtney are amazing to work with! Very knowledgeable, super friendly and extremely helpful. we really appreciate their customer service, as they took excellent care of us.
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I recommend this store
great service
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I recommend this store
Staff is always very friendly and helpful. Nice quality furniture with a large selection.
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I recommend this store
Always a great expereience and a fun time!
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I recommend this store
We came in to order an accent chair and our salesman was very helpful and actually made it a fun experience. it seemed every pattern we wanted was no longer available and he made great suggestions.
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I recommend this store
Absolutely love the staff and the selection. We’ve always come here for our furniture and don’t plan on going anywhere else.
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I recommend this store
Had an excellent experience. I will definitely buy here again.
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Fabulous service

Love our new furniture. Our sales rep, Jacque, was wonderful. She listened to our needs and helped us choose exactly what would meet our needs and our lifestyle. I have always had nothing but good luck at Furniture Row!
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Cydni and Luke were very helpful with helping us on our choice and on the couple of phone calls we made when we had questions. Enjoyed working with them. Would contact them again in the future.
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Awesome Service from Cydni

Cydni greeted us as we browsed the huge selection of living room furniture, but let us look at our leisure, she was there as we needed help and was insightful enough to let us on our own when my wife and I need to discuss our needs. From start to finish Cydni offered us the right amount of support without undue pressure that often accompanies furniture shopping. The combination of service, support, selection and value is what won our business.
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Excellent service with Jacque Tribbett

My husband and I were on day 2 of shopping for a new living room set. We both were a bit stressed and frustrated with our shopping results. We were on our way home and decided to stop in at Furniture Row. Good move! We were greeted when we entered and left to browse. This was perfect as I hate feeling like I am being stalked with a sales rep trailing behind me. About 15 minutes later we were approached by Jacque to see how we were doing and asked if we had any questions. She was pleasant, friendly and knowledgeable. We told her what we had in mind and she directed us to the perfect set. She was helpful with all our questions and gave us ample amount of time to decide. We decided to purchase the set along with the gorgeous rug, which my husband pointed out “She is good if she can sell you the rug too.” We left the store feeling content and satisfied with our purchase. Thank you, Jacque, for taking the stress out of our shopping experience.
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Another good experience w/ FR

We've been to Furniture Row a couple of times in the past (Normal and Peoria stores) and have always had good experiences there. We generally prefer to shop at a local competitor but they didn't have any sectionals or couches that we liked on the showroom floor. We went to Furniture Row in Peoria (we were helped by Alex) and found what we wanted. They always seem to have a great selection and are helpful without being pushy.
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Mattress and Sales

Our experience in buying a new mattress was just outstanding! Our sales person listened to what we wanted and helped us find the perfect mattress. He even showed us pillows to make our mattress laying experience even better!
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We

My husband and I were looking for a new dining room set. We looked at several different sets but finally decided on the one we liked the best. The sales lady was very helpful and not pushy at all.
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Dan was great to work with. Got exactly what I went in to buy. Love ll the help he gave me, he even took me to the table I was looking for. Was in and out with what I needed in no time. Big thanks.
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Very Satisfied

I loved their selection and the service we received was better than expected. Jacque was very friendly, knowledgeable, and helpful. She helped me pick out my perfect living room set, and I'll definitely be going back for future purchases.
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Great place

The guy that helped me was very good. Got things done quickly and efficiently
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I was very happy with his service. I will ask for Miles in the future!! thank you
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Miles was amazing, he's a great people person and is great at what he does. He even switched furniture around so we could see what it all would look like together. He was helpful and very professional. He took his time with us and never made us feel rushed.
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Love my Doctors Choice

I have had my Doctors Choice King for several years now and I could not be happier! With suggested care and regular turning, the mattress is just like new. Always guaranteed a good night's sleep! Have and would recommend to anyone.
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My salesman, Bob, was so wonderful. After I left I forgot to add a couple end tables to my order. I called back and he went out of his way to rewrite the order to give me my additional discount. Such a positive experience!!! Thanks, Bob!!!
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Jacque is Fantastic

We came in to price a double Recliner love seat and Jacque took the time to explain all of the options to us. She showed us a slightly damaged one at a great price and we bought it that day.
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great service

The people at FR go out of their way every time we visit to help us find what we are looking for.
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Great experience

Had a very good experience shopping for sofa's, will defiantly be going back...
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Purchases

Great place. Easy to talk with employees. Delivery was easy and on time. Bed and recliner met all expectations.
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Very pleasant experience

upon entering store i was greeted in a very professional manner. although the item I was interested in was not in stock at this location, the salesperson immediately began researching to find the best possible means to get it to the store.there was no high pressure tactics to purchase anything else.the salesperson took the time to answer my questions(i.e. delivery time frame,service plans,etc),even though she had other customers waiting for her assistance. was very impressed especially since i was a first time customer. left the store very pleased.
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Good, competitive pricing. Very friendly and helpful!
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Very pleased with our experience and purchase

My family and I went into the store just to look around. We were immediately greeted by very friendly and knowledgeable sale staff. He knew all about every product we asked about and allowed us time to look on our own. We ended up finding a wonderful chaise sectional that we all love. I would definitely recommend this store to any family and friends looking to buy furniture. Great selection, price and wonderful buying experience!
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Great customer service

We had a wonderful customer service experience when we bought a leather chair. After a while, it needed repair, and the manager arranged for this free of charge. We were so impressed with this experience, that we went back to Furniture Row to buy our new kitchen table a week ago. We decided to redo our kitchen to go with our beautiful new table and chairs!
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Great Service

I have shopped Oak Express several times. Nice to go in and have the same salesman I did 7 years ago. Always professional and helpful.
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First Time Visit

I visited the store for the first time with my fiance and we were looking for a jewelry armoire. We found a beautiful solid-wood piece with a sliding mirror. Overall te store was very large and had a great selection. We will be adding a few pieces to our home in spring of 2017 and will plan on visiting again. The staff was friendly, prompt, and very helpful.
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Great experience

We went to the Sofa Mart part of Furnature Row off of 91 in Peoria. They gave us plenty of time to look around first and then came over to help. Diana was very knowledgeable about the two couches we were looking at and was able to answer any questions we had. We wanted a couch in stock, so she was able to guide us to the couches she already had available at the store. The check out process was quick and she was very personable. She was able to help us find the perfect couch! We will definitely come back in the near future!
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Mirror purchase

Erica was very helpful & friendly....great experience!
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Romeo Sofa/Chaise Lounge Purchase Experience

After visiting several furniture stores in the area, we chose Sofa Mart, as it was the only store that had a sofa that met our search criteria (well-built, American-made, stylish). Linda was our salesperson, and she was wonderful. She is knowledgeable, patient, and accommodating; we would definitely purchase additional pieces from her. We caught a great sale, and got exactly what we wanted.
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My husband and myself were on a mission to buy new living room furniture and we were greeted with many smiles and hellos. After looking and sitting on many sets of furniture we settled on a sectional. The process of buying it took a little time but the lady was very helpful and attentive to our needs. Would definitely suggest furniture row to friends and family and even suggest this specific sales woman. Thank you for the great experience, looking forward to doing future business with the other stores in furniture row.
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Couch Shopping Made Easy

I more than appreciated the salesperson's willingness to let me shop on my own while making himself available for questions. Nothing worse than being followed around by a salesperson! Highly recommend Peoria's Furniture Row if you're in the market for a shopping experience made easy.
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The staff was upbeat and eager to help us. They answered all of our questions in depth and helped us get set up on a payment plan. It's nice to be able to make quality furniture affordable!
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Just bought a new sofa and loveseat

We found a great sofa and loveseat combination at a great price. The salesforce was somewhat "hand's off" but checked in every once and awhile as we sat in every set in the store and was extremely helpful when we needed them.
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Great Service

My wife and I received great service at this location. There is a great selection and we found a few things we couldn't find anywhere else. Will definitely be back for more!
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Easiest furniture shopping experience!

Had been trying to find the Magnolia Home collection as I was planning to redecorate my dining room. Not only did they have the best selection of the Magnolia Collection compared to other stores, but they had the best prices there as well. The salesman that helped us was super nice & even gave us additional discount off the table we purchased. Overall great shopping experience! Will definitely be my first stop when shopping for furniture from now on!
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Great service

We recently purchased a couch from your Peoria, IL store and we were very happy with the service. One salesperson helped us and then gave us time to look at fabric samples. After awhile, our salesperson was still tied up with another customer and a second salesperson helped us find what we needed. They also told us that the original salesperson would get credit for the sale. We returned a few days later and ordered a couch and everything went smoothly. Just wanted to let you all know what a great staff you have in Peoria.
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Super Helpful

I was moving between states to my first apartment and was in need of living room furniture. They not only helped me find the best options for my needs, but they talked me through styles, pricing, and features in a friendly and encouraging manor. They then helped me find the right store to deliver to my new address in another state. They stayed in contact the entire time and made sure to call me immediately with any updates on arrivals and delivery. They made the process simple and took the worrying out of moving and delivery!
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Helpful Staff

My husband and I were looking for a sectional for our basement family room. We knew the kids would be spending a lot of time in this area and we wanted nice and durable, but inexpensive furniture. The staff at Sofa Mart showed us many options and we were able to purchase a sectional.
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Excellent Service

We recently purchased a new desk for our den from Oak Express. After searching furniture stores in our area & shopping online, I happened to drive by Oak Express & went in to see what they had available. I found the perfect desk with a right return. After taking my husband in to see it, we placed an order. The desk came when expected. We chose to pick it up & put it together ourselves. We had a little difficulty getting the return side to line up properly with the desk at the front so I called our salesman, Warren. He put us on the schedule for the delivery men to come by & see if they could help us. They came within a few days, on a Sunday night at 6:30pm. Within a few minutes, they had it together perfectly & didn't charge us for the service call. Everyone we worked with at Oak Express was friendly & professional. We will definitely be shopping there again.
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My wife and I were very pleased with our experience at Sofa Mart. Linda was our sales professional and went out of her way to get us the furniture we needed. We had a very specific sized area that we needed to fit our purchase in and Linda was so helpful in explaining all the options we could avail ourselves with.
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Very nice and patient.

My family and I recently made a trip there to look for a recliner and ended up leaving with a new loveseat and couch. My sales rep was super nice and very patient as I asked a lot of questions and was contemplating my options. Never felt rushed or annoyed. Cared about what we got too. Would highly recommend and return.
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My husband and I were looking for bedroom furniture that was affordable and stylish and we found just what we were looking for! Bob, our sales clerk, was very helpful and made our shopping a pleasant experience.
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I recommend this store
I have shopped at Big Surf/ Furniture Row since the 80s. All the items I have bought over the years has always been of good quality.
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