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Ratings and Reviews for Furniture Row Store in Salem, Oregon

4.7
Based on 66 reviews
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Customer Reviews

Reviews (62)
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What customers are saying:

Customers consistently praise the friendly, helpful, and professional sales staff at Furniture Row. Many highlight the low-pressure environment and excellent customer service, with several individuals like Tina, Blake, Kaytee, Jodi, Riley, and Robert receiving special recognition for their outstanding assistance. The store is also frequently noted for its cleanliness and great sales.

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Great service

I was told if I wanted high quality furniture to shop at Furniture Row so I stopped in to check out couch selection and immediately found a great fit for my needs. A sales rep listened to my style needs and helped me find a great end table to match the couch I found. Very friendly staff and very helpful. I am super excited for my new furniture to arrive soon.
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Massage Chair

We shop at the Furniture Row store in Salem on Commercial St. Every time we go there the people are always so friendly and they greet you as you walk in the door. They let you look around but are right there when you need assistance. We decided to buy one of the "Massage Chairs". They are amazing! I have alot of back problems and this chair is going to help me so much. I love, love, love it! I also like that they have a nice variety of furniture. We have bought quite a few pieces of furniture here and haven't been disappointed.
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Great experience

This was the first furniture store visit being new to the area. We found just what we had in mind and bought it right away!
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Best Prices and Beautiful Showroom!

I searched a LONG time online and in furniture stores to find JUST the right bedroom set to replace our 20 year old oak bedroom set. I found it online at Furniture Row! I drove 60 miles to Salem to see the Arlon Bedroom Set in person, before I bought it. I planned to purchase only the chest, 2 night stands and the bed, but when I saw the dresser and mirror, I HAD to get them. The bed was not on display, but I'm sure it will be as beautiful as the rest of the pieces. My only recommendation is to provide more than one salesperson. She was AWESOME - no complaints! The prices are AMAZING! AND my HAPPY MOMENT came when I discovered they carry Magnolia Homes products! I LOVE HGTV Fixer Upper (Joanne Gaines). I HAD to buy the 2 aged zinc Gathering Pans for my birthday! PS. I will send Salem's store a picture of the bedroom set after it is set up. I repainted the walls and getting new carpet installed. Out with the Paris Theme and in with the Beach Theme - since we live 1 block from the ocean!
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I recommend this store
Fast and friendly, I even got to chat with a sales rep over text about my order. He had sagreat sense of humor. I will continue to take all my business to furniture row.
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I recommend this store
I just had a great experience shopping at Furniture Row. They have great sales, and the salespeople are awesome. Today I worked with Tina. She’s so helpful and has a positive attitude. I will definitely keep shopping there.
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I recommend this store
Bought a Carlyle 2 sectional several weeks ago now and couldn't be happier with the choice. The FR staff was polite, professional, and helpful. The delivery / set-up crew was on time, knowledgable, courteous, and speedy. They handled and assembled the six piece sofa with care. Thanks to all involved parties
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I recommend this store
Blake was awesome! Knowledgeable. helpful and funny. Great experience!.
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I recommend this store
I love this store, I always get what I need , happy that I bought my recliner set of sofas there , bed mattresses, bed and most of the furniture in my house.The prices and discounts are reasonable. The staff are great , excellent service.
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I recommend this store
Always helpful but not overbearing staff give you the opportunity to look around with no pressure. Store was spotless!
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I recommend this store
My favorite place to get furniture. Great selection and great service.
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I recommend this store
Wonderful selection - found everything I needed in about 15 minutes with the help of Kaleb. Delivery was outstanding - timely, efficient, polite. A great experience all around!
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I recommend this store
We only buy from this store! been a customer since 2009. Won't shop anywhere else.
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I recommend this store
We bought the Sensei massage chair. it is amazing! it gets most parts of your body. you can adjust it for a soft or deep tissue massage has so many options. we got a great price on it too. it is the BEST purchase I have ever made.
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I recommend this store
Jodi in the Salem store was AWESOME! went in on my lunch and she helped me w/Pocono electric recline love seat and my fabulous grey counter top wood dinning set w/4 chairs and a bench! LOVE my new purchases! I was in n out w/in 35 minutes! I will be back!
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I recommend this store
We bought a Couch & Love Seat. beautiful picture. The employees were very helpful. We will be in to look at Dinning room sets. I would highly recommend.
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I recommend this store
this was my first time buying couches and mattresses. Riley from Denver Mattresses was such a huge help! I really felt like I understood what all was coming and what was going to happen with my purchase! so grateful for the awesome team!
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I recommend this store
always a great experience and great staff
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I recommend this store
Very helpful staff. Low pressure environment. Good selection.
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I recommend this store
the lady that helped us was great and did not pressure us at all . we ended up with two leather couches and we can’t wait to get them delivered
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I recommend this store
Great selection! Friendly and knowledgeable sales people. We love the couch we picked out and can't wait for it arrive.
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I recommend this store
excellent people to work with. Amazing furniture to own. We bought a couch set last year and looking at dinning room furniture.
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I recommend this store
i haven’t yet received my furniture however our in store experience was awesome! There is a great selection, wonderful staff who are there to help and acknowledge you while also allowing you time to try out many different furniture models. The store itself is set up very well, it’s clean and welcoming. Kaytee is a wonderful sales person, great personality that shows through in her care of the customer.
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I recommend this store
The salespeople are friendly but unobtrusive. They let us wander without interruption and were also right there to answer our questions. Jody was especially knowledge and incredibly helpful. She estimated that our furniture would be delivered in 2-4 weeks and we got it in two! It's a small store but the selections are good and there is more available on their website.
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I recommend this store
We picked a piece of furniture and changed our mind few days later. With no questions asked, they exchanged it with no extra charge.
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I recommend this store
Excellent service! Great choice of furniture.
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I recommend this store
just bought ten dining chairs and bedroom set nice people and great customer service
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I recommend this store
We visited six stores looking for home office furniture. Furniture Row had the best selection by far. David, the manager, provided great service.
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I recommend this store
excellent customer service
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Bering gentleman's chest

I went in to this location months ago and fell in love with the Bering Gentleman's Chest they had I want it so bad but the price is more than what I can spend I looked for it on other sites but it is priced below everyone else so it is very reasonably priced I just can't buy it because I have 6 kids at my house and had to get them all desks and don't have the money to spend on new items, the staff was amazing and very professionally dressed and helpful I do check your website occasionally to check for coupons or discounts would be amazing if I won the gift $500 gift card then it would only cost me $400.
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great customer service

Although I have not received my furniture, the customer service we received was outstanding. The process could not have been made easier. I would highly recommend Furniture Row to my friends and family in the future. Mr. David Schrag our representative was very cordial and made the buying process a pleasant experience. We really appreciated his assistance. Gary R. Jensen
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Great Customer Service

Can't say enough great things about this store. I purchased a sofa and love seat, We had some problems after one year with the sofa, called Furniture Row who stood by the product they sell and made full replacement. Between Matty, David and Michela all was accomplished in quick fashion. The customer service was outstanding, The understanding of the situation was awesome. The willingness to stand by the product was noteworthy. I will relay my experience to all I know needing furniture. Although all employees we encountered were helpful, Michela, David and Matty were exceptional.
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Long time customer

Have bought from Furniture Row and Denver Mattress several times over the years and never a bad experience. Staff on the floor are experienced and always attentive without being pushy. Will definitely be back in the future.
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Great Experience

We just recently purchased our first home and needed to find furniture to fill our home. We walked into Furniture Row and starting looking around. We we offered help and when we denied the need, we were able to look at our own pace. It is always a great feeling to be able to walk into a store and not get pressured constantly about buying things. I enjoyed the experience and I would recommend this store in the future.
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Great Everything

I always love coming to this store. I've gotten a bed, some nightstands, a couch and now a dining table set. Every time has been amazing the people here will work with you to get you what you want for the best deals. The furniture is amazing and lasts forever and they offer protection plans to keep them looking new and if something happens they will replace the entire piece of furniture for free!
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Great Service

Robert was a great sales representative, helped above and beyond!!! I will be purchasing many more items soon. Thanks
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i found my dream couch today. im on a budget and was price shopping around today when the sales guy, Dennis Fulton spend forever with me being a great lister reguarding what colors, style, and sizes i was looking for. After he spent what felt like a very long time with me i left the store with print outs of pricing and measurements to take home. Dennis was not only very informative, and super friendly, but he did not make me feel pressured to immediately make my purchase. A week later i received an invite to the store for a sale (which included the set that i wanted), but i couldnt make it in. I called and asked for Dennis and he recorded all of my ordering information, telling me that the sale started the next day, which happened to be his day off work, and that he would go into the store and order my furniture!!! you just dont hear of customer service like this anymore and my heart was so happy. i have shopped at this store for years and always been fully satisfied, so this was exceptional.
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Delivery

We received our new bed today. Tim and Marvin brought our delivery, they were very professional, helpful, and knowledgable. They were here within the 2 hour time frame we were given, set up our new bed took our old bed, and answered all of our questions. Thank-you Tim and Marvin. We will gladly work with Furniture Row in the future, the sales team (Shane) and delivery team showed amazing customer service.
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I purchased the La Jolla bed (headboard and frame) last week, I looked online and then came into the store to purchase it. The gentleman that helped me, did not give me his name. He was nice, but seemed like he was new, as he wasn't quite sure how to ring up the purchase. Anyway, I love the bed, I have always wanted a tufted bed! Thank you!
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Great Service

Price matching saved my wife and I a nice sum of money. Sales team is friendly, and no pressure. The lighting can play tricks on the color of some things, so be careful on that. Other than that, This was a positive shopping experience.
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Staff was very friendly and helpful with any questions I had and got me in and out of the store in a timely manner.
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St Louis Chairside end table Fruitwood

I just purchased this piece of furniture and am using it to place my new Turntable on it. It is solidly made and fits in very well with other pieces I have purchased from Furniture Row in Salem. I highly recommend Furniture Row and will continue shopping there when furniture is needed.
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Great service

We found exactly what we were looking for at Furniture Row. The sales associates were friendly but not too pushy. They were helpful in directing us to what we were looking for!
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We bought our first king size mattress set and were impressed by the knowledgeable staff. Even the set up went very fast. We needed to make changes twice with some extras and Elizabeth was very accommodating. We love it so far!! We were happily surprised to receive a $100 gift certificate via email a few days later. When we went into the store to use it the sales people were so great in helping us find items we could use. No pressure to buy extra. I didn't realize there were so many decorative items available there. It was such fun! Thank you
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Good time

We had a great experience, and had excellent customer service.
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drawer pulls

Needed to replace a broken drawer pull. When I stopped in to Furniture Row to see if they had one I saw the exact bedroom set I have and the guy who helped me said that they might have some in the back. They didn't but he got on the computer and ordered some for me. Quick and easy (with a smile) was my experience and all the pain of looking for it came to a happy screeching halt. WooHooo! lol Thank you so much.
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Kim was very helpful. I went in looking for a sofa bed. She showed me the one on the floor. It ihas been discontinued and Kim was able to offer me a discounted price. I purchased the hide a bed and scheduled a delivery date. DONE. Quick, easy, and I'm delighted!!
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Very nice store, tastefully decorated. Friendly staff without being pushy. David welcomed us and made us feel comfortable to meander around the store and look at our leisure. At some other stores in Salem we were welcomed (much like a car dealership) and then felt like they were vultures. David was extremely knowledgeable and helpful. Again, his lack of pushiness is exactly what kept me in the store and actually made me more open to spending the time to find exactly what we wanted. FYI - Happy & relaxed people are much more likely to spend more. Thank you for the good experience.
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Overall experience

Went in to browse for living room furniture. The salesperson, Jodie was very nice and helpful. Showed me several different options throughout the store. Good selection and prices. I walked out of the store with a living room rug. I will be back in the future.
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Great Experience!!!

We are a 70 year old couple "starting over". We found just about everything we needed here at a very, very great price. Also the furniture and mattresses were excellent quality and the employees were very knowledgeable and gracious hosts!! We will definitely be returning to this store!!
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