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Ratings and Reviews for Furniture Row Store in San Antonio, Texas

4.8
Based on 115 reviews
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Customer Reviews

Reviews (99)
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What customers are saying:

Customers consistently praise the helpfulness and knowledge of the sales staff, with many highlighting specific employees for their excellent service and low-pressure approach. The store is frequently described as clean, well-organized, and offering a great selection, making for a pleasant shopping experience.

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Verified buyer
I recommend this store
I’ve shopped at this location before and their great quality furniture, variety of options and customer service is why I keep coming back. my favorite store ! This time we ordered a custom couch that turns into a pull out queen size bed with memory foam mattress. We love it!
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I recommend this store
great service from the salesmen - they were very professional and did not hover over you. they were very attentive and offered options as well as were very efficient in the payment process. Didn’t take long at all. We love our furniture - great quality!
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I recommend this store
My living room set is gorgeous and made of fine Italian leather and the President's Day sale they had was perfect timing for my purchase.
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I recommend this store
Corey was an amazing help when buying our new couch!
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I recommend this store
it took awhile to get the furniture but it was well worth the wait! the staff was very helpful
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I recommend this store
I want to say "Thank you" to Mark at Furniture Row/Denver Mattress Company. We shared our experience and what we were looking for. At other stores we visited were nice, but we found ourselves in a take it or leave it situation. However, Mark open the floor up let us try the top of the line mattresses and adjust beds, then he offered more affordable alternatives. We found that the Denver Mattresses were just as comfortable and we could get them in the 2 different comfort levels to appease both of bodies and sleep types. He could have tried to sell us the $10k beds but he chose to listen to us and let us choose the option that best fit our budget. I would definitely recommend that you shop Furniture Row Denver Mattress Company with your spouse when it comes to bedding.
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I recommend this store
salesperson was great and she was very knowledgeable of the items in the store
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I recommend this store
Very pleasant shopping experience. Greeted by a friendly salesperson, Karitza Lozoya. She helped us select two very comfortable recliners. She was very kind and respectful to me and my wife. The store was clean and well organized. It will be our first stop for any future needs.
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I recommend this store
I went in to Furniture Row last night to buy two rooms of furniture after another "major" furniture store screwed me over. I bought a bedroom set from Camaron, a mattress and base from Wilson, and a couch and recliner from Karitza. All three of these people were amazing! They listened to what I was looking for and helped me find the perfect item for my new home. Absolutley fantastic service! I will never buy furnture from anywhere else!
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I recommend this store
Corey, the man who helped us was extremely helpful and always willing to answer questions. After the order was placed, there was one day that we had a question and couldn’t reach him, but someone else named Jonah was able to help us no problem.
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I recommend this store
Dom helped me today with the purchase of a new couch and coffee table. He is very knowledgeable and I got great service at this store today because of him.
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I recommend this store
Steve helped us so much!! customized sectional couch, I’m so picky and he literally took multiple days and hours helping is find and make the perfect couch! can’t wait to get it
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I recommend this store
I was Very pleased with my kitchen table and chairs and my recliner. Mary was so helpful and knowledgeable and a sweet person with excellent care. She even called to see if I was pleased and to check up on me. I give yall 5 STARS!Thank you, Tammy Hill
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I recommend this store
Absolutely wonderful service! Great Manager, great Associates!
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Verified buyer
very helpful sales lady. Helped us find what we wanted and made suggestions on pairing items. Not aggressive, very friendly.
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I recommend this store
Was greeted immediately upon entry. Allowed to shop without any pressure. Answered questions about item we selected. After visiting numerous other stores we were able to select the perfect sofa for our needs and at a great price. We were offered financing (which we didn't need) and delivery options. After shopping for hours we were able to get in and out in less than an hour. Very happy.
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I recommend this store
very good and professional service
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I recommend this store
Staff was extremely friendly and helpful. Free delivery was excellent.
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Verified buyer
I recommend this store
I moved to San Antonio from St. Louis, MO with absolutely nothing. I furnished my entire house, 4 bedrooms, Including mattresses and box springs with furniture from Furniture Row, on Ingram Rd. in San Antonio. Everyone was so helpful and courteous. I have been there so many times, they know me by name. Thank you Furniture Row for making my house a home. See you next time.
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I recommend this store
This was our first time time at any Furniture Row location and we had an amazing experience here. The service was excellent, the prices were surprisingly reasonable for the quality of product we found and the materials and technology used was explained thoroughly. We purchased a living room set and applied for the card! Highly recommended from a satisfied customer!
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I recommend this store
I absolutely love the store I love furniture row and the store is amazing I bought so much from them in the story of the Somas the same way absolutely love it
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I recommend this store
Harley and the Team was great and very helpful.. recommend to shop here and have her take care of you.
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I recommend this store
My purchase couldn't have gone any better.
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I recommend this store
Excellent customer service. Low pressure atmosphere. Quality furniture.
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I recommend this store
Recently purchased a table online and picked it up from this store, as well as purchased matching chairs that day. The staff in the dinning location we're super helpful and friendly! Especially Lindy. Was very impressed with the furniture quality and price.
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Wonderful shopping experience. No hassles, taking your time browsing makes for a better chance to find what you are looking for. I ended up buying a couch and 2 living room chairs! Very reasonably priced and the Manager was able to get me a deduction in delivery fee, plus all of the furniture in the store was discounted in some way. It was great that they sit down with you and go over every item line on the order form/receipt. Most stores I've been to in the past do not do this and just rush you out after your purchase, which then you always end up finding a discrepency with the total purchase amount! This has happened before with another furniture competitor. The staff is very friendly and pleasantly answers all questions asked. Thank you Corey for a wonderful experience. Now I can't wait for my furniture to get here. Sandy G.
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I recommend this store
Great selections & friendly staff. Not pushy. We went in & got what we needed & were on our way. We’ve been here a time or two.
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I recommend this store
This is a great store with a great variety of furniture selection. Lucy, our sales assistant was wonderful, she had excellent knowledge about the items and was very friendly. We had a situation that we needed to change on our order, and the store manager, Joel was incredibly helpful and worked with us, at the end he resolved a situation for us that we were very pleased and thankful for. You will not be disappointed!!!
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Great Service

My 74 yo mother was looking for a new sofa. She needed something not too low and something she could choose s fabric on. Mary was very patient with us and didn't push too hard. Mary left us to look and would check in to see if we had any questions.. We were ready to leave when Mom something she liked. Mary showed us fabric samples and mom found her sofa and a chair.
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Outstanding "Customer Service Orientation"

We (my lovely bride and I) have been conducting business at Furniture Row for several years, since 2012; Alex has demonstrated the most outstanding customer orientation ever! He is patient, he always have a "service attitude" and Alex ensures one becomes a life time customer at Furniture Row on Ingram! Alex is very good at relationship building and he has a very good problem solving skillset when it comes to identifying your needs for new types of furniture in our home. Thank you Alex and Thank you Furniture Row!
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AMAZING SERVICE

BY FAR THE BEST EXPERIENCE IVE HAD A FURNITURE STORE IN SAN ANTONIO, WE WENT TO NUMEROUS PLACES SEARCHING FOR A COUCH AND LOVESEAT WITH A CERTAIN PRICE POINT IN MIND. JOSEPH HELPED ME AND MY FAMILY OUT WITH THE RIGHT COUCH FOR OUR NEEDS. NONE OF THE EMPLOYEES FOLLOW YOU OR HOUND YOU, THEY LET YOU SEARCH ON YOUR OWN SO DEFINITELY MAKES IT LESS STRESSFUL. JOSEPH WAS ABSOLUTELY AMAZING. IF HE IS THERE HIGHLY RECOMMEND HIM TO HELP YOU OUT!
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I bought 2 recliners. David T was very helpful and friendly. Picking up at the warehouse was not so good. Very rude people there.
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Perfection

Not many places have real wood dining tables, most are veneers or compressed wood materials. Furniture Row had a great selection of real wood dining furniture... really fell in love with many of the pieces they had at their location. A must visit if shopping for home furniture.
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Perfect!

I had been looking for bedroom furniture for a while but everywhere i went nothing really said BUY ME until I visited Furniture Row. Great selection and very affordable prices. The associates were really amazing. Highly recommend this location.
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New non-formal living room furniture

Alex was outstanding! He was there for questions but was not pressing. When we had decided what we wanted he gave us the proper information. He worked with us and had a wonderful experience. I think if more people knew of Alex the store would be much busier. Otherwise it is in a bad location.
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Wonderful Store Wonderful Employees

I went to help my daughter get a couch but ended up buying my husband a new chair.
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Love My Sofas

The Vero Beach sofa and love seat are so beautiful and classy. Firm and comfortable. Very good quality. The sales and service were great! Karitza was so nice and helpful.
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My very first experience at Furniture Row was excellent. I was attended to rapidly and was assisted with all my questions. I found exactly what I was looking for and am very pleased with my purchase. I surely will return and purchase other pieces as needed
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Jules was great

Jules was patient with us as we changed our mind several times on which couch, colors etc we were going with. This is about the 9th piece of furniture we have purchased from this furniture row. Jules made this the best experience we have had so far. Now we just have to wait for our custom color couch to come in. The only downside is the difficulty in keeping large items in stock and custom colors can take several weeks to get in but I think we can all use a little more patience in our character.
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V. Good Experience

We bought 5 mattress sets. Greatly appreciate the service from Jake & Paul. They accommodated lots of changes in our order and arranged for two deliveries to Fredericksburg. They knew their products and gave excellent guidance. V. satisfied with purchase. Also, greatly appreciate the careful delivery and set up by "Cat".
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My husband and I decided it was time to get some new living room as we had the previous one now for 17 yrs. There aren't many furniture stores we felt comfortable shopping in but when we got to Sofa Mart, Karitza, the lady who showed us exactly what we were looking for, was very courteous and knowledgeable, but not pushy. She wrote up our contract and let us take it home to decide. We called her the next day & told her to order it & now we can't wait for our new furniture to come in!
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Jewels Pawlik

she was a awesome sales person, we where about to drop money at rooms togo, and glad we went by, even closed our RTG card. Thanks
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Wonderful Experience!

I love shopping at this store! The sales staff are courteous and knowledgeable, and best of all, work as a team to ensure a pleasant customer experience - they are not racing each other to the door. They are available to help as needed, but also provide you space to shop. Great selection, great customization options. I have placed orders for a custom sectional and three accent chairs so far, and can't wait for them to come in! I also appreciate the rewards program that gives you money towards future purchases.
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Satisfied Customer

We got to the store on Saturday evening about a quarter to closing. Expecting to walk in, price a desk and come back another day with more time. As we were walking out 5 minutes after closing, the sales associate asked if we found everything ok. We agreed and explained that we would come back the next day with more time. She walked us back into the store and agreed to finish the transaction with no hesitation. Everyone was real nice and helpful.
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I got a great deal and the staff was very friendly and knowledable.
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Had a wonderful experience with great customer service!!!
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My wife and I were in just to look at dining tables no plan to buy. After Mary spoke to us and pointed out the set that was very close to what we wanted. We were sold. A very pleasant experience
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Found my hutch

After several time consuming searches on the internet, I found the hutch I had been looking for at Oak Express. My salesperson Chris Monn answered all my questions and helped with the entire transaction. Great experience on a long awaited purchase.
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Sofa

I had a wonderful experience shopping. I went in looking for a mattress and ended up with a new sofa! The moment I saw my sofa my heart jumped...knew it was for me. Allison was very professional and helpful assisting me with measurement and purchase. I went back the next day to shop for accessories and look at bedroom furniture. Everyone was most helpful and knowledgeable. I will be returning as I go through my home project remodel. The selection, price, ambience and friendly knowledgeable associates made it a good experience.
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