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Ratings and Reviews for Furniture Row Store in Show Low, Arizona

5.0
Based on 44 reviews
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Customer Reviews

Reviews (40)
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What customers are saying:

Customers consistently praise the Show Low, AZ store for its outstanding service, knowledgeable sales staff, and pleasant shopping experience. Many highlight specific employees like Brandon, Tom, Gary, Sal, and Kaleb for their helpfulness, patience, and excellent customer care. The store is frequently recommended for its great service and friendly atmosphere.

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Verified buyer
I recommend this store
The sales personnel were very, very helpful. They greeted us right away and helped enormously with my online order. They even called back the same day to finish my order. I highly recommend this store for your furniture needs!
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Verified buyer
I recommend this store
100% Satisfied with Denver Mattress in Show Low, AZ, Brandon did a awesome job, he made sure I had everything I needed, including warranty. I would recommend Denver Mattress to anyone looking for a new mattress! Remember to ask for Brandon in Show Low, AZ!
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Verified buyer
Great bed purchase but salesman did not say we had to remove our bed/foundation/frame first before the delivery was set up. Fortunately we had some people over to remove old bed so delivery could be made, according to delivery guys.
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Verified buyer
I recommend this store
Tom was amazing!! He had knowledge on every piece I inquired about and very patient!! I would highly recommend him.
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Verified buyer
I recommend this store
Great service. but should pick up used furniture from customers
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Verified buyer
I recommend this store
The associates were very helpful. We had a question about a dining table and they researched the answer right away. They were very knowledgable and helpful in rearranging the sectional to show the versatility.
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Verified buyer
I recommend this store
We were helped immediately upon entering the store and were shown to where we asked. They didn't hover over us like some stores do and once we selected what we wanted to purchase the process from there was quick and painless.
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Verified buyer
I recommend this store
went in on a great ad. currently out of stock, but Dennis was super helpfull and ordered it at the sale price.
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Verified buyer
I recommend this store
we have been in Overgaard area 7 years and have purchased a king bed from Denver mattress and a large sectional 2 years ago. we have been very happy with products. our sectional 2 yrs later had a motor going out and furniture row took care of it at no cost and no hassle for free. we will continue to make our purchases here. support Lois local business.
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I recommend this store
Gary was very easy to work with. My chair arrived on time and the delivery team was great! Thanks.
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I recommend this store
great customer service! they were able to get our furniture to us sooner than we thought and sooner than the promised. on top of their game!!!
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Love our store in Show Low Az. Great selection of furniture and decorating needs. customer service outstanding especially Kaleb Shapely, has always met our needs.
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Great service

I would like to throw out a great big thank you and an ata boy to Kaleb for the most friendly helping man you could ever ask for at any business. We walked into the store in Show Low and was just looking for a recliner. I spotted one that I liked and he told me they would have to get one brought in. Of course I wanted to know if they delivered in Gilbert AZ and they did for a price. Well of course it was too much to have it delivered so he said my wife and I are coming to Gilbert on Tueday and I will personally bring it to you. He showed up on Tuesday and put it together for me at no charge. How many stores or employee would do that. What a great man and store. I would highly recommend it to everyone. Again thanks so much for your great customer service Kaleb.
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Caleb

Caleb was very helpful and courteous. I appreciate the way he handled customer service. He even opened the door for us as we were leaving!
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I found the store to be a pleasant place to shop and for the size a fair selection. I do wish they delivered more than one day a week to Heber AZ for a better selection of days.
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mountain experience

My wife and I recently purchased a summer home in show low, az. We needed to furnish the home as it came unfurnished. We were planning to buy everything down in the valley where we live thinking we wouldn't find anything we liked or it would be too expensive up in the mountains where the home is located. We popped in to furniture row just to see what was available and we found the diamond in the rough! Great selection, great pricing, outstanding service and a no questions asked return policy if we were not 100% satisfied! Sal took care of us and we were treated like family! No pressure sales pitch1 We spent two hours and left with purchasing a whole house full! Great experience, outstanding and knowledgeable sales team, and quality merchandise priced right! Highly recommend this store!! The competition could learn from them! Thanks Sal!
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Happy!

They were great to work with. Helpful in finding what we wanted. Can't wait till the furniture gets here!
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I like this store

Everyone is very helpful. I have purchased a bed and plan on buying another. I am happy with purchase quality and price
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Helpful and Affordable

The sales associate was friendly and helpful, informing us of a sale that was going on for a mattress for our son. She was informative and didn't upsell us on something we didn't need. I appreciate the customer service. Would definitely shop here again.
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Great Store

This furniture store is very clean. Sales associates are very knowledgeable and helpful. I will return to do business.
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Loved the store in Showlow, AZ no pressure to purchase. The salesman Caleb was very helpful and had a lot of product knowledge. We bought the Truman set of sofa loveseat and recliner chair. The set is well made and the color was true. The stitching on the leather set is remarkable. The store was very clean, organized and stocked. The delivery was quick took only a week and the delivery men took care and moved my furniture right where I wanted it arranged. I have told several of my friends to go to Furniture Row to shop!!!
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Great products and friendly helpful staff. I would recommend them to friends.
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We have always gotten excellent service when we visit the store near us. Would recommend them to anyone buying furniture
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Great Experience

I'm not one who wants a sales associate to follow me around the store and ask my opinion on everything or show me all of the most expensive furniture. I was allowed to walk about the store with my daughter and husband, have all my questions answered efficiently and quickly, and not be bothered the entire time I was looking around. There was zero pressure to buy which made me more willing to stay in the store longer. I loved the atmosphere of the store and its cleanliness. The man who helped up was very knowledgeable of the couches we looked at, and I loved my experience here! I will be coming back next time I'm looking for furniture!
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Excellent Customer service

I walked into the store and was immediately greeted and helped. I explained what I was looking for and got super service.
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Loved Buying from Kaleb!

I spent days, maybe weeks, stalking the store just to browse. Kaleb was so friendly every time he saw me. Most awesome though, is that making a purchase from Kaleb was a real pleasure. (That says a lot because I get really sketchy around salespeople!) Kaleb really went above and beyond in helping me finalize my decisions, sign up for the loyalty program, and figure out delivery. Great store; great people.
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Our salesperson. LT, was simply incredible. He took all the time we needed and answered all our questions with educated, smart answers. He cared about our happiness with product choice. He was not pushy and worked well with our requests.It has been a pleasure working with him.
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Great Shopping Experience

We are opening a bed n breakfast so we had a house to furnish. Furniture Row has great deals and their staff are wonderful!
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Recent visit

We stopped by the store to purchase an area rug, Caleb was available and ready to help. He made our shopping experience quick and easy, in the pouring rain! Thank you Caleb, we will be back soon.
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Would definitely recommend

Was recommended there by a family friend. We stopped in while shopping for a new sectional. Visited a few other stores, but none compared to our final decision. We are very happy with our experience there. From the moment we walked in to the moment we picked up our couches. No pushiness, Kaleb was knowledgeable about the products, I would definitely recommend shopping here for anyone future furniture needs!!! We will definitely be back in the future!!!!
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Great experience all the way around, Salvador was the best, thanks you for the great service.
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Updates on order

It would be nice if the store would keep the customer informed as to the progress of the special order item.
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Great service

We were greeted as we enter the store, never got pressured by a sales associate and were given plenty of information on the items we were interested in.
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Pleasantly Pleased

We had just bought a retirement home in the White Mountains of Arizona. Our first stop at Furniture Row became our last stop in shopping for furniture. Prices kept us there and knowledgeable employees made our buying experience enjoyable. Delivery and set-up also went without a hitch, another plus. Would I recommend Furniture Row in Show Low to my friends, you bet!
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Daddys nickname

Most wonderful experience. Salespeople were helpful and knowledgeable.
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Very friendly. Good customer service. Quality products. Average prices
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Great Customer Service

We stopped in on a Sunday and were introduced to Kaleb. What a good person and so helpful. We were allowed to browse the store without being hurried. We ended up buying quite a few pieces and are very pleased with this store. We will definitely be back.
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Dinette and bed

I was impressed by the attentiveness and knowledge of all the sales persons
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We were welcomed and helped right away. Very pleased with the service. Thank you.
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This store is wonderful! I love the selection of furniture. It's not all cookie cutter pieces that we normally see. I love unique things, and this store has a lot! The service was good for the size of the store. Probably could be a tad bit better during busy times of the day. I would highly recommend this store!
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