Daryl was amazing to work with. just had ankle surgery and was looking for the perfect recliner to recover in - and he helped me find it!
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Ratings and Reviews for Furniture Row Store in Spokane Valley, WA
Customer Reviews
What customers are saying:
Customers consistently praise the friendly, knowledgeable, and helpful sales staff, highlighting their excellent service and low-pressure approach. Many appreciate that staff members like Caleb, Dallas, Kyle, Eddie, and Kent go above and beyond to ensure a positive shopping experience, from finding the right items to assisting with delivery and setup.
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Kent was an excellent salesman and helped me get a great deal on a new dining set! We will be back, Thank you Kent!
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I went yesterday looking for a comfortable yet not overpriced smaller couch. after visiting several stores it seemed like the task at hand I was looking for was going to be impossible, that was until I looked at the clearance section at furniture Row. I was pleasantly surprised to find some amazing products marked down into affordable ranges. I purchased a couch that was all leather and extremely comfortable within my price range. they brought me back a tape measure so I could verify it would fit, I even realized I forgot my wallet and they held it for me so I could go home and pay for it. very professional, The guy I had was super helpful and I’m glad I made the stop.
thank you furniture Row!
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I have purchased multiple living room sets, bedroom and dining room sets. my latest of a sectional and media fireplace is exactly what I was looking for. I have never had any issues with Furniture Row. Any issues that I have had with pieces, they have taken care of it immediately! Will and have recommended!
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I came in today to look at mattress covers. Steve, Kevin & Elitie gave me the red carpet treatment. It was a pleasure working with them today =)
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We have bought 2 pieces of furniture here now. Caleb our salesman was super helpful, found us a couch exactly like we were looking for. Every other place in Spokane no one helped us because we were so young no one thought we were serious. Caleb came straight up and found what we wanted and had it delivered to us by the next week and set up. I will always be buying furniture from here.
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I had the best experience here. my salesman was knowledgeable and not pushy.
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Even though we have yet to receive the recliner just purchased last night, I wanted to give a rave review of the great service given by Kyle. He was very helpful and gave us a good price.
Although we ordered, on the phone, we had gone into the store to look around last month. The employees were friendly, soft-spoken and did not hover over us. In fact, they simply told us to come ask them when we needed assistance. This is why I thought of them when ready to purchase.
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Worked with Dallas at thr Spokane Valley store. He greeted us as we came in and told us thr layout of the store and where to find everything. He gave us space to browse which we appreciated and
also checked in a couple of times to make sure we were doing good. when we were ready to purchase, he helped us out and got us on our way. Great service without the pressure of a salesman. Highly recommend visiting Dallas.
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Payton was a great help and helping me select my new loveseat. She was thoughtful, respectful, and knowledgeable. Many thanks to her and the rest of her team.
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Review for Furniture Row
I’ve been a loyal customer of Furniture Row for years, typically visiting every six months just to check in. I always look forward to picking up their wonderful throw blankets for Christmas. Recently, I decided to purchase a bed from them, and I’m thrilled with the experience.
The staff at Furniture Row is exceptional. They truly take the time to understand your needs rather than rushing to make a sale. Their customer service is top-notch, deserving a solid 10/10. The quality of their real wood furniture is worth every penny.
I even moved last year, and Furniture Row went above and beyond by helping with the setup and assembly of my new bed. Their dedication to customer satisfaction is evident in everything they do. Highly recommend!
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We were very impressed with Dallas when we visited the Valley store looking for a dining room set. He was knowledgeable and helpful. We found exactly what we were looking for and appreciated the good customer service.
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Isai was very nice, helpful and knowledgeable!
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They were so accomadating and polite even though we were just looking! Although we were still just looking they had many great options!
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I had a pretty good idea of the type/style of couch set I wanted but they helped me quickly narrow down the best set for me and were great with the delivery and set up!
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Delivery men Tyler and Caleb were very careful and helpful when delivering our new furniture.
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Found the sectional i was looking for!
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great customer service, excellent purchase experience.
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overall a great experience. lots of options and staff was helpful and no pressure from them.
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We have looked at 5 other stores for the right sofa sleeper. We had never been to Furniture Row and decided to give it a try. We were only in the store about 10-15 . minutes. Service was excellent, the price of our sleeper was lower than other places and the sleeper was exactly what we were lookinf for. Thank you.
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we had a great experience with Terence buying our king bed frame, and also with Amy who help with out purchase of our new mattress. They were very informative and made the purchase very easy.
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low pressure sales but ready to help when needed. very friendly customer service. great selection of items that were priced very reasonably
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We bought a mattress and a bedroom set. Mark and Isai were very knowledgeable and helpful and worked together to coordinate the delivery of our items. The delivery guys did a good job of setting everything up the way we wanted it. They all made it easy for us.
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I visited the Spokane Valley store to purchase a love seat and mattress for my grandmother. The employees were friendly upon arrival but also gave us the space to look around without them hovering. For someone who hates dealing with sales people, this was amazing for me! I loved that I had the space to look around but also that they were there to answer questions if I had them. The folks in the mattress section even stayed late to help. I really was blown away and cannot say enough positive things about my experience. 5 stars. Would definitely recommend.
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The salesman Nick was very good and very helpful. He worked a very good deal from a bunk bed set for my kids. everyone in the store was very friendly!!
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Yes had a great experience worked with Eddie Garcia and he got us headed in the right direction with a new headboard
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Great Experience. Eddie Garcia was knowledgeable, courteous, and with no pushiness. Would do business with him again.
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Kent Belstad was a fabulous salesman! He was extra helpful and very thorough! He went the extra mile finding out everything I requested.
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For over 20 years, Darrell and staff have been there for all of our furniture needs. Our living room, den, office, dining room and two bed rooms are furnished by Furniture Row. Our last visit was complicated . . . couldn't bring it all together color wise. They were patient with us through our many choices. I think other stores would not have done this.
One time we couldn't find what we need at Furniture Row so we went and looked at every other major furniture in the Spokane area. We soon learned that no store can compare (selection, quality, service) so now we won't even look else where.
Once when visiting our daughter in Ft Collins we went to local store and found the same type of service, quality and selection. She got a dining room set and bed frame. . . she was very happy.
Thank you to everyone at furniture row
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I have always had a great experience while shopping here.
Actually heading back tonight too make a couple more purchases.
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Eddie was there to help me purchase my couch 7 years ago and again today to help me purchase new bedroom furniture. always great service and quality. thank you!
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Eddie helped me purchase couches 7 years ago and I was happy to have him help me purchase bedroom furniture today. always great service and excellent quality!
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Kyle, otherwise known as “K2”, was extremely helpful to us last night in our first the Furniture Row experience. We came in about an hour before close with a rough idea of what we were looking for. We felt from the very beginning until the end and even day after follow up. Kyle was very honest and supportive with all of our ideas mix-matching chairs for the dining room table, switching plans and asking a bunch of questions from both husband and wife, extended that patience for bed frames even over onto the mattress side with his colleague. He was very patient with us we never felt rushed or like he was trying to oversell anything. Even with staying after hours to get the details worked out he was gracious and happy. With the extended Memorial Day promotions and all of the configurations he was looking at the details from every angle making sure we got the best value for our money and time. He considered all of our needs for convenience including delivery to Idaho and considering sales tax on a fairly large purchase. We were extremely satisfied with the items we found and even more grateful for our experience because of Kyle ‘s outstanding customer service. Thank you so much! Cheers to dining and sleeping better!!!
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Me and my wife had a great experience today at the Spokane valley location. Everything was set up very neatly and easily accessible. The great selection lead us to finding the perfect sofa set for us. The salesman that helped us with the purchase was very informative about everything we needed to know and also shared some good laughs with us. It was nice to have someone there for us not just the sale. Thank you.
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Very nice bedroom set, great service
We had been looking for a bedroom set and finally ended up at Furniture Row and made it our last stop. The set we bought was exactly what my wife had been looking for and it was great quality.
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Very Helpful
Very helpful, not pushy and willing to give you time to look/try out the beds so that you can make the best decision for you. Jake is awesome and helped us different occasions with bed purchases. Definitely recommend!
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Excellent service and customer care
We have dealt with Paul several times when purchasing a sectional couch. He has been an incredible help towards my purchase. This store is great and even better customer support.
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Great selection and pricing !
I've returned multiple times to narrow down my search to furnish my home. Always prompt service and no pressure to buy ! I purchased a nice sofa set and couldn't be any happier with the product and service. I've returned to buy a dining room table/chairs, I found a nice set on clearance, they continue to offer great products at a great price! Keep up the Great Job !
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exceptional service.
I went in looking for a bed that I had in mind and the correct color wasn't in stock, so the nice gentleman that was helping me worked very hard at finding me the color and ordered it for me. He was very attenative and helpful, I had a great experience.
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Incredible Quality and Value
We were looking for a leather love seat and sofa. My husband and I had comparisoned shopped multiple stores? We knew what we had in mind. Our home is small so have limited space. Eddie our sales person was so helpful and not at all pushy? He did not try and talk us into something we would not be happy with. My husband has disabilities, so we needed to be careful in what we purchased that he could easily get in and out of..We found what we loved and the price was $500 less than all the other places we shopped.
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Entertainment hutch
Just bought a floor model entertainment hutch. It was packed up and ready to go in 20 minutes. Someone did forget to take out the glass shelves and they did almost break. Love the new piece of furniture. Staff was good, helpful, and let us shop with out being a pest.
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Very Helpfull
Even with knowing exactly what I wanted even before walking through the door, I was greeted promptly and shown other things I might like. But ultimately they left it up to me! Didn't feel pressured to buy anything I didn't want!
Will defiantly be looking here for my bed frame next!
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Great selection, great prices.
Wanted to give a shout out to Tony Young for being helpful, but not too helpful. Attentive, but not too attentive. Never pushy and pointed out some great sales going on for the 4th. Came back a week later and he made the purchase go smoothly.
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Kent, Oak Express
Kent was extremely patient and not aggressive as we entered his store over five times looking for the right pieces. Once we finally decided, he was professional and followed up when our furniture was to be delivered. He made our furniture buying experience pleasant and worthwhile.
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Good service and selection
Very good selection of furniture and knick knacks. Salespeople are easy to talk to and helpful in ordering not in stock items. Helpful and knowledgeable staff.
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Amazing
I love this store! great quality of furniture, amazing people with great customer service, I would definitely recommend this place to all of my friends and family! thanks guys keep up your good work!!
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Great experience
What a concept. Let the customer browse around till they find something of interest and then help them purchase what they want instead of what the salesman might think they want. Eddie was the greatest to work with. What a pleasure.
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Dining table
Went in to look for a dining table. Approached by a nice employee who pointed out some sets on special deals and let us look around. Checked in occasionally but not too often. Answered all questions we had and pulled up extra pictures online as needed for furniture not in stock in store. Explained the financing to us and got the process started as we looked around to see how much we would qualify for before we got too far. Overall good experience and looking forward to our purchase arriving!
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Great Sofa!
We looked at several different stores and saw a lot of couches before going to Sofa Mart. We found the perfect couch for a great price and warranty. The customer service was great during and after the sale.
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Beautiful Dining Room Table
We came to the Spokane Valley Furniture Row for the first time to look for an oak piece to work with our furniture. We had no idea all the stores connected and were pleasantly surprised by the quality and selection of all the furniture. We did not come intending to buy a new dining room table but came upon a beautiful piece with a wonderful sale going on. We appreciated the helpful, personalized service and financing available. We will definately be back!
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