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Ratings and Reviews for Furniture Row Store in Spokane Valley, WA

4.8
Based on 124 reviews
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Customer Reviews

Reviews (107)
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What customers are saying:

Customers consistently praise the friendly, knowledgeable, and helpful sales staff, who provide excellent service without being pushy. Many reviewers highlighted specific employees like Steve, Kevin, Elitie, Caleb, Dallas, Kyle, Isai, Payton, Daryl, Eddie, Jacob, Terence, Amy, Mark, and Nick for their outstanding assistance. The store's selection and overall shopping experience are also frequently commended.

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Verified buyer
I recommend this store
I went yesterday looking for a comfortable yet not overpriced smaller couch. after visiting several stores it seemed like the task at hand I was looking for was going to be impossible, that was until I looked at the clearance section at furniture Row. I was pleasantly surprised to find some amazing products marked down into affordable ranges. I purchased a couch that was all leather and extremely comfortable within my price range. they brought me back a tape measure so I could verify it would fit, I even realized I forgot my wallet and they held it for me so I could go home and pay for it. very professional, The guy I had was super helpful and I’m glad I made the stop. thank you furniture Row!
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I recommend this store
Daryl was amazing to work with. just had ankle surgery and was looking for the perfect recliner to recover in - and he helped me find it!
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I recommend this store
Kent was an excellent salesman and helped me get a great deal on a new dining set! We will be back, Thank you Kent!
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I recommend this store
I have purchased multiple living room sets, bedroom and dining room sets. my latest of a sectional and media fireplace is exactly what I was looking for. I have never had any issues with Furniture Row. Any issues that I have had with pieces, they have taken care of it immediately! Will and have recommended!
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I recommend this store
Review for Furniture Row I’ve been a loyal customer of Furniture Row for years, typically visiting every six months just to check in. I always look forward to picking up their wonderful throw blankets for Christmas. Recently, I decided to purchase a bed from them, and I’m thrilled with the experience. The staff at Furniture Row is exceptional. They truly take the time to understand your needs rather than rushing to make a sale. Their customer service is top-notch, deserving a solid 10/10. The quality of their real wood furniture is worth every penny. I even moved last year, and Furniture Row went above and beyond by helping with the setup and assembly of my new bed. Their dedication to customer satisfaction is evident in everything they do. Highly recommend!
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I recommend this store
Worked with Dallas at thr Spokane Valley store. He greeted us as we came in and told us thr layout of the store and where to find everything. He gave us space to browse which we appreciated and also checked in a couple of times to make sure we were doing good. when we were ready to purchase, he helped us out and got us on our way. Great service without the pressure of a salesman. Highly recommend visiting Dallas.
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I recommend this store
Isai was very nice, helpful and knowledgeable!
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I recommend this store
I could not be more impressed by the service we received here. We left after a bad experience at MOR furniture in Spokane extremely irritated and discouraged but just stopped to look. We were helped by Dallas, who I highly recommend, as well as Ryan in mattresses- who is awesome as well. We ordered a bed set and a mattress. The quality of this furniture is very good. Much better than Ashley furniture as well. Go see Dallas and his team if you want a good experience buying furniture.
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I recommend this store
We were very impressed with Dallas when we visited the Valley store looking for a dining room set. He was knowledgeable and helpful. We found exactly what we were looking for and appreciated the good customer service.
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I recommend this store
We were at Furniture Row three days in a row, and the staff was incredibly friendly. With furniture prices so high right now, we made several (10+) stops around town, including another Furniture Row location, but we were drawn back to the sales expertise at this location as well as the comfort of shopping in this store. The selection is large and I love the layout. We wandered through a couple of times and I felt like I saw new pieces each and every time, just because they have so much you can't possibly see it all the first time through. There was plenty of space to peruse each living room's selection that helped me to visualize what the furniture might look like in my own space. The gentleman that helped us was incredibly friendly but also gave us plenty of space to sit, think, test, and wander. He made sure to check in with us every so often, but not in a salesy way, and often when he was checking in, I had new questions to ask. I would definitely recommend our sales guy and this store to any of my friends. Note: Four stars on the value, because I would have loved a steeper discount on the price, given that it's Veteran's Day weekend "sale" time, but we're still very happy and excited with our purchase and can't wait for it to be delivered! It could absolutely be a 5-star purchase once the pieces are in our home, though. Only time will tell!
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I recommend this store
I visited the Spokane Valley store to purchase a love seat and mattress for my grandmother. The employees were friendly upon arrival but also gave us the space to look around without them hovering. For someone who hates dealing with sales people, this was amazing for me! I loved that I had the space to look around but also that they were there to answer questions if I had them. The folks in the mattress section even stayed late to help. I really was blown away and cannot say enough positive things about my experience. 5 stars. Would definitely recommend.
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Verified buyer
I recommend this store
We have bought 2 pieces of furniture here now. Caleb our salesman was super helpful, found us a couch exactly like we were looking for. Every other place in Spokane no one helped us because we were so young no one thought we were serious. Caleb came straight up and found what we wanted and had it delivered to us by the next week and set up. I will always be buying furniture from here.
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I recommend this store
I had the best experience here. my salesman was knowledgeable and not pushy.
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I recommend this store
Even though we have yet to receive the recliner just purchased last night, I wanted to give a rave review of the great service given by Kyle. He was very helpful and gave us a good price. Although we ordered, on the phone, we had gone into the store to look around last month. The employees were friendly, soft-spoken and did not hover over us. In fact, they simply told us to come ask them when we needed assistance. This is why I thought of them when ready to purchase.
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Payton was a great help and helping me select my new loveseat. She was thoughtful, respectful, and knowledgeable. Many thanks to her and the rest of her team.
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I recommend this store
great customer service, excellent purchase experience.
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I recommend this store
overall a great experience. lots of options and staff was helpful and no pressure from them.
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I recommend this store
We bought a mattress and a bedroom set. Mark and Isai were very knowledgeable and helpful and worked together to coordinate the delivery of our items. The delivery guys did a good job of setting everything up the way we wanted it. They all made it easy for us.
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I recommend this store
The salesman Nick was very good and very helpful. He worked a very good deal from a bunk bed set for my kids. everyone in the store was very friendly!!
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I recommend this store
Yes had a great experience worked with Eddie Garcia and he got us headed in the right direction with a new headboard
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I recommend this store
Great Experience. Eddie Garcia was knowledgeable, courteous, and with no pushiness. Would do business with him again.
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I recommend this store
Kent Belstad was a fabulous salesman! He was extra helpful and very thorough! He went the extra mile finding out everything I requested.
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I recommend this store
I have always had a great experience while shopping here. Actually heading back tonight too make a couple more purchases.
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I recommend this store
Eddie was there to help me purchase my couch 7 years ago and again today to help me purchase new bedroom furniture. always great service and quality. thank you!
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I recommend this store
Eddie helped me purchase couches 7 years ago and I was happy to have him help me purchase bedroom furniture today. always great service and excellent quality!
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I recommend this store
Kyle, otherwise known as “K2”, was extremely helpful to us last night in our first the Furniture Row experience. We came in about an hour before close with a rough idea of what we were looking for. We felt from the very beginning until the end and even day after follow up. Kyle was very honest and supportive with all of our ideas mix-matching chairs for the dining room table, switching plans and asking a bunch of questions from both husband and wife, extended that patience for bed frames even over onto the mattress side with his colleague. He was very patient with us we never felt rushed or like he was trying to oversell anything. Even with staying after hours to get the details worked out he was gracious and happy. With the extended Memorial Day promotions and all of the configurations he was looking at the details from every angle making sure we got the best value for our money and time. He considered all of our needs for convenience including delivery to Idaho and considering sales tax on a fairly large purchase. We were extremely satisfied with the items we found and even more grateful for our experience because of Kyle ‘s outstanding customer service. Thank you so much! Cheers to dining and sleeping better!!!
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I recommend this store
Me and my wife had a great experience today at the Spokane valley location. Everything was set up very neatly and easily accessible. The great selection lead us to finding the perfect sofa set for us. The salesman that helped us with the purchase was very informative about everything we needed to know and also shared some good laughs with us. It was nice to have someone there for us not just the sale. Thank you.
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I recommend this store
I came in today to look at mattress covers. Steve, Kevin & Elitie gave me the red carpet treatment. It was a pleasure working with them today =)
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I recommend this store
very friendly and helpful. I would recommend them to anyone.
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I recommend this store
They were so accomadating and polite even though we were just looking! Although we were still just looking they had many great options!
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I recommend this store
Great Store. Great staff.
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I recommend this store
I had a pretty good idea of the type/style of couch set I wanted but they helped me quickly narrow down the best set for me and were great with the delivery and set up!
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I recommend this store
Delivery men Tyler and Caleb were very careful and helpful when delivering our new furniture.
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I recommend this store
Found the sectional i was looking for!
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I recommend this store
both Eddie and Jacob were great to work with. We needed to replace several items due to the fire and they were great at helping us put things together.
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I recommend this store
We have looked at 5 other stores for the right sofa sleeper. We had never been to Furniture Row and decided to give it a try. We were only in the store about 10-15 . minutes. Service was excellent, the price of our sleeper was lower than other places and the sleeper was exactly what we were lookinf for. Thank you.
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I recommend this store
we had a great experience with Terence buying our king bed frame, and also with Amy who help with out purchase of our new mattress. They were very informative and made the purchase very easy.
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I recommend this store
low pressure sales but ready to help when needed. very friendly customer service. great selection of items that were priced very reasonably
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I recommend this store
For over 20 years, Darrell and staff have been there for all of our furniture needs. Our living room, den, office, dining room and two bed rooms are furnished by Furniture Row. Our last visit was complicated . . . couldn't bring it all together color wise. They were patient with us through our many choices. I think other stores would not have done this. One time we couldn't find what we need at Furniture Row so we went and looked at every other major furniture in the Spokane area. We soon learned that no store can compare (selection, quality, service) so now we won't even look else where. Once when visiting our daughter in Ft Collins we went to local store and found the same type of service, quality and selection. She got a dining room set and bed frame. . . she was very happy. Thank you to everyone at furniture row
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I recommend this store
The items that I purchased are fantastic, couldn’t be happier!
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I recommend this store
I took my mom in to buy a glider today. We had the BEST customer service from Kent Belstad. He was personable, friendly, and really took care of us. I usually don’t like shopping at Furniture Row because the sales people I’ve had in the past don’t really seem to care about service. If you want a great experience, see Kent! He is great! Thank you Kent!
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Manager Brandon

This Manager named Brandon was so nice and super willing to go above and beyond with his help. I would never be back to the store until he helped me. He made my experience go from -100 to +5000 percent. I rate him a 10+ 20 thousand stars for his professionalism and very kind out going over all help. Thank you for being there.
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Very nice bedroom set, great service

We had been looking for a bedroom set and finally ended up at Furniture Row and made it our last stop. The set we bought was exactly what my wife had been looking for and it was great quality.
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friendly staff

Very friendly staff, they answer the questions and leave you to shop, but are close by to supply answers and check inventory.
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The dining room

There were lots to choose from and different styles that could be enterchanged.
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Very Helpful

Very helpful, not pushy and willing to give you time to look/try out the beds so that you can make the best decision for you. Jake is awesome and helped us different occasions with bed purchases. Definitely recommend!
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Excellent service and customer care

We have dealt with Paul several times when purchasing a sectional couch. He has been an incredible help towards my purchase. This store is great and even better customer support.
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Sofa purchase

We spent a while looking around. Justin was very friendly, helpful, and knowledgeable. He showed us exactly what we were looking for and answered all our questions. He let us browse and was not pushy at all. I was very happy with the purchase and felt very good about it when we left. I would definately buy from them again.
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Great information and option

We were looking for something other than the ordinary because the space we have is smaller as we are downsizing significantly. However, we have things that we needed to fit our lifestyle and the room to keep them. The bedroom set fit the bill for both the storage and the smaller footprint required. The representative, Paul, was very knowledgeable and helpful in his suggestions although we were looking for something non-traditional. Overall a great experience.
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Great Store

We desperately wanted a couch to fit in our odd shaped room and we found it here. Kent was a great salesman and knew answers to our questions without needling to look anything up or ask someone. Great experience overall.
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