If I could give more than 5 stars for service and value, I would!! Dustin was the absolute best to work with!! We went in browsing one day, he was the only one on the floor and very busy. We weren't looking for any help and didn't plan on buying that day, so didn't need to interact with him. We went to 3 other stores that day and ended up back at Furniture Row because they had the best couch and for by far the best price! When we walked in, Dustin greeted us with a smile and said "Hi you guys are back?" I was very surprised he remembered because like I said, the store was very busy and he was helping several other customers who were actually making purchases. But he noticed us and paid attention! We ended up buying a 7 piece sectional. Dustin helped us and even made great suggestions about couch placement and reclining pieces, etc without us ever feeling pressured to buy or being upsold. 4 of our pieces were ready quickly, and the last 3 were not in stock for a few months. Dustin offered to have the first half of the couch delivered to us as soon as it was ready so we had somewhere to sit in our new home. I can't stress enough how amazing his communication to us was. He told us he would call when the truck arrived on a certain day, and he did. He got our delivery set up quickly, and called us 2 weeks before our furniture was even supposed to come in!! Each step of the way, he called exactly when he said he would and got us all set up!! The delivery process was also smooth and my couch is fully put together and functioning now that all pieces have arrived! I just really appreciate Dustin's customer service for him going above and beyond even 3 months after our purchase!!! Thank you Furniture Row and Dustin!!
- Cleanliness
- Selection
- Service
- Value
