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Ratings and Reviews for Furniture Row Store in Yakima, WA

4.8
Based on 71 reviews
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Customer Reviews

Reviews (59)
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What customers are saying:

Customers consistently praise the excellent customer service, with many highlighting specific sales associates like David Perez, Juan, Alex, and Angel for being helpful, knowledgeable, and not pushy. The store is frequently described as clean, well-organized, and offering a great selection of items, making for a positive shopping experience.

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Verified buyer
I recommend this store
Fruniture Row is the way to go, I personally change out old for new every 5 years and have been buying from then. they are greeting me the minute I walk in the door and very helpful when it comes to advice on grouping sets. thanks to Juan this time around he helped me with entire livingroom arrangement couch set, area rug & tables...Dining table & chairs, kids dresser/night stand & a complete bedroom set for myself. I am alway happy with them.
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Verified buyer
I recommend this store
We purchased several items today and had excellent customer service from David Perez. The store itself was clean, well organized and had a great selection of items. Thank you David for your patience and service today!
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Verified buyer
I recommend this store
The store is clean. Friendly staff and knowledgeable! we had no issues with being able to return a table and chair set either. it was overall a very good experience.
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I recommend this store
Bought a couch today. the salesperson was David Perez. He was very polite and informative. loved working with him.
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I recommend this store
David did an awesome job helping us order our new recliner. He was very helpful and professional. He listened to what we wanted, showed us some great options and ordered what we wanted. Thanks, David!!
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I recommend this store
Once again coming here to buy a new couch set was a fun experience! and having David Perez help us with our purchase was great! great guy, funny, made our experience a good one! very professional at what he does and we appreciate it! thank you again David and staff for your help! - Blooms
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I recommend this store
GREAT customer service, easy to work with and very personable! cordial, introduced themselves and stayed out of the way until they were asked questions! very much appreciated the opportunity to think about our purchase without the nagging type sales people we have dealt with in other places!
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I recommend this store
Our salesman Alex did a fantastic job of guiding us through the store and was well informed about the product and quickly connected to our esthetic. Looking forward to working with Alex again.
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Verified buyer
I recommend this store
Had a great experience at Furniture Row! Found a couch we love and Juan was very helpful in helping us make our purchase on the phone.
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Staff noticed and helped us right away. Very kind and the process was smooth.
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I recommend this store
Went in looking for a sectional and Alex help us. Alex was very helpful and show us all the options that would fit what we where looking for. Our new sectional is on it way here. Thanks a bunch!
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Verified buyer
I recommend this store
I drove 190 miles for the customer support and service I was looking for in obtaining a new mattress. I purchased my first Denver Mattress 12 years ago and it needed replace but I had moved from Colorado to Washington and could not find a local store. I tried other locations but just was not comfortable purchasing a mattress from someone who only had a vague idea of what they were selling. Glenn provided me the service I needed. He was extremely knowledgeable about the stock in his store, listened to what I needed in regards to medical issues and offered selected possibilities to test. Thank you Glenn, I left with a new mattress and comfort in my selection. My only recommendation is that Denver Mattress seriously consider putting in a store in the Lakewood, WA area. This area may be the largest population in the state, but we don't have the service or expertise in mattresses that Denver Mattress provides.
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I recommend this store
My family purchased a Living Room set today. We had 3 visits to the store before making a selection, during this time Ezekial was very informative and not pushy for our purchase. He answered all my questions even if he had to get the answer from a coworker. Very truthful and a great smile! We really appreciated his superb customer service! Thank you!!
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I recommend this store
love my table, thank you furniture row!
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I recommend this store
FRIENDLY AND GREAT PEOPLE ,
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I recommend this store
Omar was very helpful. he answered all our questions, and made our decision very easy. We’ll receive our new furniture next week.
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Great Selection

Every time I walk in to Furniture Row of Yakima, WA. I am always greeted with a smile. I was very pleased to have been served by the Manager himself and he gave awesome customer service I was very happy to be able to choose what I want without having someone right by my side feeling like I had to make a quick decision. No not at Furniture Row the purchase was very hassle free. do recommend.
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Great Store

My husband and I bought a bedroom set from Furniture Row a couple years ago, we are still extremely satisfied with the set and the quality of the furniture is suburb. Only a few days ago we purchased a new sectional couch and a new mattress and frame for our spare bedroom. The staff was extremely helpful and they made sure to fulfill our wants and needs. They will be delivering the couch and bed to our home once it arrives and will set it up for us, I am sure the delivery service will be above and beyond our expectations. I highly recommend the Yakima, WA store to all and we have also referred friends and family to this location.
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When it hit the fan...

I had a bad experience with my lounge and the previous manager. Ultimately the problem was taken care of by the new manager of the Yakima store! Ben helped us every step of the way and I feel that the company made a great choice placing him in the manager position! The man who originally sold us the couch (Jay) deserves a raise! He had excellent customer service skills and he knew exactly what to do in the situation and was the only guy willing to get to the bottom of the problem before Ben walked in as the new manager. Glad to say I will be coming back to continue to furnish my home in the near future with Furniture Row! Thank you!
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Storage Galore

What a great store, full of accessories that make it so much more than just a furniture store. I like that when I entered someone asked me if I was looking for something specific and then they went away and let me browse in peace. Not wanting to make an $$$ impulse buy I browsed did some research and went back browsing several times before I decided on what would work for me. When I found it I had no problem getting someone to help me out, give me the details on length of time for arrival, etc. They even asked if I wanted to apply for credit - I didn't but I thought it was nice they asked.
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bed set

Not only were they more than accommodating when we had questions but at the same time it was definitely a no pressure sales environment. They allow you to comfortably browse the inventory which I might add was quite impressive. Also the showroom is beautifully staged showcasing whole collections and optional accent accessories. Just recently purchased a king bed set and couldn’t be happier with the overall sale experience. I can say without a doubt I will be a repeat customer.
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Satisfied customer

Love the service great furniture would definitely recommend to a friend
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Service

I only now shop at Furniture Row. Love the quality and value of products. Salespeople are awesome!!! They go out of their way to take care of their customers. Even though my product was not in stock there was one in a different color, Juan went out of his way to pull the product so I could see it. He even answered questions I had regarding my account. I believe it was Jay that was working the same day (2/28/17) and he remembered me. You just don't find customer service like this anymore. :)
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Excellent sale manager friendly,knowledgeable,and not pushy.enjoyed our experience looking at the variety of furniture.Will definitely be recommending furniture row too all my friends
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Excellent service and the prices were very desirable.
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Got great help and got to take my purchase home that same day!!
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Great shopping experience!

We went in last night to buy new couches. We were worried about being "harassed" as soon as we walked through the door. Not the case. Jay introduced himself maybe within 5min of us being there. We were still in the process of looking around and he was great and let us have our space. He checked back every so often and answered any questions we had. He was very patient as we were a little undecided on what we wanted. We bought our couches and are super excited and very satisfied with the service we received. Thank you Jay.
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Service

Outstanding service by the sales person very helpful great selection of furniture
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Very Good Experience

our shopping experience at furniture row was good. The staff was very helpful, knowledgeable and experienced. they answered all our questions and helped to find the right items for us at the lowest prices available. We were very pleased and ended up buying our living room furniture from them
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Great Customer Service

My husband and I recently purchased 2 recliners from Toby and he was great! Helpful and knowledgeable but let us make some decisions with out breathing down our backs! We will be back for the couch very soon!
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Customer Service

We ordered a sectional that we thought was going to work well with our home but after we set it up we realized it wasn't fitting our home. We asked the folks at Yakima Furniture Row if we could return it and exchange it for something different and they had no problem with doing so! The two couches for our living room perfectly and have had zero problems and no issues with the durability of it as of 4 months with it. Thanks!
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The service we received was top notch. The salesman was very knowledgeable and helpful in answering all our questions, we purchased exactly what we were looking for. Can't wait to go back to purchase another piece of furniture.
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Great customer service. Helped me being a mom of 4 on a budget and we are new owners of a beautiful large sectional sofa!
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VERY friendly & helpful staff, great quality products!
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We are going to purchase the Chandelier loveseat and ottoman. I want to give kudos to Juan at the Yakima store, he explained and answered all our questions, gave us the space to look around. Valued his customer service very much.
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Great shopping experience!

Great selection and outstanding service. Found what I wanted, checked out and will look forward to my delivery.
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Recliner rocker

Went in to find a new recliner/rocker on Labor Day. This store was open and ready to serve unlike others in our town. Very friendly staff and willing to help. Had what I wanted in stock and took it home that very same day. Financing was quick and easy.
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Great service

I really liked the service and selections here. The salesman didn't hound you but gave you enough room to look and talk. The brochures to on the furniture gave you information, measurements etc that you needed.
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Found exactly what we were looking for! Josh was and continues to be very helpful. Looking forward to more purchases at this store!
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Yakima Store Team

We have lived in Washington for almost one year now and have traveled to Yakima two times to visit the Furniture Row showroom before making a purchase. Everyone we worked with there was friendly and able to answer questions about the products we were looking for, which made the shopping experience quite enjoyable. If you live near Yakima, we would recommend doing your furniture shopping here.
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Verified buyer
I recommend this store
this is the 2nd time I've made a purchase from this store. I've had great success and the sales people know their stuff! the price was a little high, but tge quality can't be beat!!!!
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Foam Mattress

The Denver Mattress Manager helped us. He knew his product and helped us decide on which bed to get. We bought a Foam Mattress. It was clearance and a great deal. We love our bed and are happy for the help we received. The Manager even carried out my second mattress. We purchased 2 matress. Thanks.
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We were shopping for sofa/love seat set. We took our time making a decision and weren't pressured. Good experience!
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just gorgeous

from the moment I walk in that store, I'm just amazed, their set up is always so inviting, this is my third home decoration update I have used them for, and I have to say I'm in love with the furniture pieces, it will always continue to go back. my home is a home sweet home, thanks to Furniture Row
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Boy's Bunkbeds

We took the 2 grandsons shopping with us and we were able to let them choose what they wanted. We all found the perfect bunkbed set for them. The salesman was very nice and went out of his way to help us and explain everything thoroughly.
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Verified buyer
I recommend this store
I purchased a Flexsteel couch and loveseat set from Furniture Row in Yakima, WA. The store was dry clean and well laid out and had a good selection for couches for us to view and tryout. We love the Flexsteel brand with this being the second set we have purchased in the last 20 years. Our sales agent was very helpful but not pushy, which I especially appreciate. Overall it was a great shopping experience.
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Fruniture

We gave Furniture Row a chance because we had such a bad experience at Walkers. Our sales person was Alex and he was wonderful. He was never pushy, he let us alone, and was always there when we needed to ask questions. He was new but was very good about getting answers if he didn't know them. Hector and his delivery helper was also very professional and very courteous.
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customer

Great no pressure customer service. Rewards for buying!
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Verified buyer
I recommend this store
Jaun was extremely professional. He made sure to update me every step of the ordering and shipping process. you just don't get customer service like that everywhere.
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Verified buyer
I recommend this store
great selection of furniture. our sales consultant Omar Nesheiwat was helpful and pleasant to talk to. we bought a hide bed.
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