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Ratings and Reviews for Furniture Row Store in Yuma, Arizona

4.8
Based on 101 reviews
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Customer Reviews

Reviews (80)
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What customers are saying:

Customers consistently praise the helpfulness and attentiveness of the sales staff, with many individuals like Jacob, Robert, and Alex receiving specific commendations. The store is frequently noted for its excellent service and positive shopping experience, making furniture selection enjoyable and stress-free.

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Verified buyer
I recommend this store
Great service-again. Jacob Sanchez was very helpful getting us our best “bang for our buck “. We’ve come to expect great service at Furniture Row and have not been disappointed.
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I haven't been in the store since the remodel. It is beautiful and the furniture seems to be better quality. I have been looking for bar stools for 3 years and I found exactly what I wanted. I ordered them and a nightstand and am anxiously waiting for the 2 weeks it takes for them to come in. If they are as nice as I saw in the showroom, I will be thrilled. Great service too.
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Verified buyer
I recommend this store
I had excellent customer service experience at this location Jacob was an amazing salesman and overall very pleasant in my opinion he’s a very good salesman and asset to your company
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Verified buyer
I recommend this store
Robert was very knowledgeable and helpful
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Verified buyer
I recommend this store
Lupe took great care of us.
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I recommend this store
great sales person, great service
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Verified buyer
I recommend this store
I love furniture row and the very good quality furniture they sell, I've been their customer for many years and will continue to be
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Verified buyer
I recommend this store
Angie helped guide me in finalizing my decision to buy a new dining room set. She also advised that since I had bought furniture last year, with protection plan, that my cleaning and protection products were due for refill, which I was not aware I could do. She was pleasant and eager to help and answer all my questions.
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Verified buyer
I recommend this store
I consider this store one of the best if not the best choice in the whole desert Southwest for buying home furniture and products.
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I recommend this store
i was greeted as soon as i entered the store but was not pestered. the staff was very helpful and answered all my questions and gave additional info as well. made ordering my furniture easy and fast. will definitely come back again
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I recommend this store
We winter in Yuma in an RV and have size requirements rhat needed to be met. Jacob was very knowledgeable and familiar with products that met our needs. He walked through the store with us, pointing out what he thought would work, and then left us to browse, and test each chair. We eventually chose chairs that fit both size requirements as well as comfort and style.
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Verified buyer
I recommend this store
service was excellent
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I recommend this store
We were greeted at the door and given information until we were ready to discuss alone. at that point, we were given space to decide before being helped with a fairly quick check-out process including financing.
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I recommend this store
My second purchase now from Furniture Row in Yuma. They have a fantastic selection and the prices are good. Very clean store and the salespeople are very helpful. Definitely recommend.
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I recommend this store
we bought our furniture in August because everything was delayed so we would have gotten the furniture by the time pure house was ready, long story short our house was not ready by the time the furniture was but they kept it in the warehouse for 2 months for us to schedule delivery when ready. the customer service has been great, there was one person in mattress department that didn’t seem to have much experience but we talked with the team member on how to help him get better based on our experience. overall excellent services and furniture!
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I recommend this store
Robert and Alex, our sales floor representatives, are excellent!
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Verified buyer
I recommend this store
Thanks Alex for helping me order my kids bedroom sets . I did not expect to buy anything
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I recommend this store
Very friendly staff. The sales associate took the time to go to back room and look through that inventory for the counter stool I needed. Great selection of floor and discounted products at a great price! Beneficial when you need the product dame day.
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I recommend this store
Justin V had the exact lift chair I had in mind for my dad. Took care of getting it order & will arrange for delivery when it comes in! Thank you!
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Verified buyer
I recommend this store
Never disappointed always great service
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I recommend this store
I was helped by Leah at the Yuma, AZ Furniture Row on 6/16/21. I felt very well taken care of but never pressured to purchase. Honestly, it was her attentiveness that made us feel comfortable enough to make the plunge in purchasing bedroom furniture. Great customer service!
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I recommend this store
I had a wonderful sales associate help me while I was in the establishment. made shopping for new furniture very enjoyable
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I recommend this store
Bella did amazing :)
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I recommend this store
Thank you Logan in the mattress dept was really great to work with on our new bed and mattress really explained all the different mattresses highly recommended his and Furniture Row again thank you logan
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I recommend this store
Our salesperson was very helpful. Didn't try to upsell us on stuff and listened to what we wanted. Great experience.
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I recommend this store
they are very friendly and helpful with what you are looking for and take the time to get exactly what you want
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I recommend this store
Jacob Sanchez is an amazing salesman very kind knowledgeable and attentive
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I recommend this store
Upon entering the Store we were greeted by Store Manager Michael McGovern. He was attentive and pleasantly helpful. We found the Dinette set for us. The purchase process was smooth and fairly quick. It's not my first time to shop at Furniture Row and each time I enjoyed my shopping experience. Salespeople are always helpful, knowledgeable and most importantly courteous.
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I recommend this store
Excellent staff. Very patient with customers and not pushy. Will definitely visit again.
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I recommend this store
Excellent customer service, best quality of furniture in town A+
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I recommend this store
lots to choose from, but what I wasn’t isn’t in stock and 3 months to wait is a long time. But, the service is great, like I stated before tons to choose from, will go back again.
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I recommend this store
I had a great experience with the people from that store they help us as soon we need it. also they explained everything clear
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Shopping

Leya greeted me promptly and was very helpful and efficient.
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Helpful Staff

The sales person was very helpful and patient. We came back several times before deciding to purchase and they were never pushy but always answered our questions and allowed us to try out chairs for as long as we wanted.
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Excellent Service

I have made several purchases at Furniture Row in Yuma, AZ. I am always very pleased with the customer service as well as the products. Almost every room in my house has been furnished with purchases made at this location. Plus I love the interest free financing that has enabled me to make all of my purchases without the additional interest charge.
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Helpful Staff

I started looking around and stopped by Denver Mattress to see what they had to offer. I had never been in Furniture Row before. They had a HUGE selection of mattresses to choose from. I highly recommend their free test to see what kind of mattress you should sleep on. It confirmed what I had experienced (for me, firm is best). Their staff was knowledgeable, helpful, and was able to explain the differences between good, better and best quality mattresses.
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Great...again!!

We have purchased several items from this store and love every piece! The staff is great to work with and very friendly yet professional. The only minus I would give is the selection of headboards with shelves. Seems flat headboards are the thing these days! I think they would sell more of the type we purchased if they carried a wider variety. I should say we did shop elsewhere but the quality of the furniture here is so much better for a bit less money!
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Great Customer Service

We went into FR the other day to goof off and look at sectionals for the future. Walked in, salesman Robert, greeted us. I asked him if they has any sectional, we ended up buying the first one he showed us. We did check out the rest of the selection and even wandered to dinning but Robert never pushed us. He was very helpful, friendly and attentive.
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We came to the store after we saw an item in flyer. Marc's customer service was fabulous start to finish. Very pleased. Love how area of homes are in sections so you don't have to search entire store. And very happy with item I bought.
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Love Love Love our furniture row in our town! Everyone is just so helpful!! With a big verity of stuff!
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Overall great shopping experience! No pushy sales people. I believe our salesman was Daniel, and he was awesome! Allowed us to talk things over and really listened to what our wants were for our first brand new piece of furniture for our house!
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Furniture store with appeal

My wife and I entered the store to purchase a entertainment center. We shopped at other furniture stores but came up short in what we were looking for. This store was well organized and had a huge selection of furniture to choose from. The entertainment center we choose was also available in different sizes for the size of TV it can fit which was great. All in all the pricing was fair and although the only discount available was taking a picture of an item and posting on a social media site was 20 dollars off the furniture. The sales rep (Lupe, I think) was also very helpful in explaining what was available and did their best in customer satisfaction.
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Just what we wanted

Looking for a dining room table, found just what we were looking for.
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Mattress Experts!

I'm definitely one of those people that spend day and night searching for the right bedroom set and then forget about putting the same effort into finding the best mattress to go with it. UNTIL NOW!! After my visit to Furniture Row Denver Mattress I walked out of there smarter and happier! Greg helped me find the perfect mattress combination for my new twin bed with twin trundle piece I had just purchased. And he kept my budget in mind the entire time! Now not only do I have a beautiful bed set, I have a COMFORTABLE bed for my guest bedroom. I'm looking into replacing my master bedroom mattress within a few months and I definitely will be paying Greg another visit when the time comes!
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One Stop Shop!!!

I moved to Yuma 3 days prior to my visit and I was in search of an entertainment center for my living room TV. I also wanted a cute coffee table but I wasn't sure if I could kill 2 birds with one stone because of pricing and location selection. I'm sooooo glad I found Funiture Row Sofa Mart! I was able to purchase a beautiful entertainment center AND the perfect coffee table with Daniel's help! We went through all of my options (I'm very picky) and he was extremely patient and didn't skip a beat! I was so grateful I didn't have to drive all over a new town looking high and low. Everything was right there in one location. Definitely will be back as I continue to decorate.
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So glad I found this place!!!

I just moved to Yuma 3 days prior to my visit and was in a rush looking for a few items for my new home. Dave helped me find a beautiful Twin Bed with trundle for my Movie/Guest room. He gave me all of my options and I also ended up getting a beautiful wine rack that was on sale. I've got my eye on a few other items that I may go back for. I may even use my reward points I earned from my first purchase!!
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We had an awesome time while at the store! Great selection of sofas, would really recommend to family & friends! Our sales guy was so patient and kind!
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Easy transaction & helpful service

We recently looked for a new table and were treated with respect and patience. The salesman was helpful and was able to make suggestions on types of chairs for the table we were looking to buy. We could not have had an easier time.
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No pressure

My wife and I bought a dining room set this past weekend. Shopping was a breeze, great selection and no pressure from sales people
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Bedroom set

Found the bedroom set i wanted online , walked in with the picture and pricing i had printed out from the Furniture Row site. I was browing through the store---- did not feel pressured by any sales person. There were plenty of sales people throughout the store and were available immediately when i was ready to ask questions. The merchadise is set up so beautifully. Easy access to everything. I found the exact set i was looking for. It looked better than the pictures online. Prices are great and accurate to online prices. Cant wait until it is delivered!--- approximately 10-14 day wait. Will definitely shop here again!
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