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Ratings and Reviews for Furniture Row Store in Aurora, Colorado

4.7
Based on 146 reviews
5
115
4
22
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Customer Reviews

Reviews (130)
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What customers are saying:

Customers consistently praise the knowledgeable and helpful sales staff, highlighting individuals like Kevin, Red, Patty, Merv, William, Suraj, Amanda, Sara, Stacy, Jean, Alondra, Devon, Toby, Tayler, and Kosa for their exceptional service. Many appreciate the staff's ability to assist with selections, offer great deals, and provide a pleasant shopping experience, often leading to repeat business and recommendations.

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Verified buyer
I recommend this store
Our sales person Amanda and every person we worked with was amazing. Amanda helped us put together a great family room including sectional, sofa table, chairs and rug that looks wonderful, is great quality and is quite comfortable. We love it and are grateful for her help.
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I recommend this store
Jean was amazing. she got us the best deal! sheplayed with our daughter while we moved stuff around to get a better feel of what it'd look like in our space. thank you
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I recommend this store
I had a delightful experience in working with Kevin Wright. He is very knowledgeable and knows the true meaning of customer service. I have been in so many stores like this where the sales consultants just ignore the customer. Kevin approached us right when we entered the store and helped us make our selections. As far as I am concerned, he's the man and I will always make sure Kevin is working when I need to purchase and item from Furniture Row in the future. I wouldn't think of working with anyone else.
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I recommend this store
We were searching for a modular recliner set to replace the long sofa that we had in our den. We visited the Furniture Row store on South Parker Road at Quincy. Red was our sales person, and she was absolutely awesome. She was very knowledgeable, answered all of our questions accurately and without trying to influence us. She absolutely allowed us to make our own decision after providing information to any question we asked her. She took the time to price the individual components for the sofa that we liked so we would know exactly what pieces we need and how much it was going to cost. We’ve also worked with Patty at the same location, and she was very helpful as well. Kudos to the staff at Furniture Row Parker Road! We really appreciate the great service, the great quality, and the friendly sales personnel at the store, and we will absolutely definitely be back!
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Verified buyer
I recommend this store
Patty was very knowledgeable and helpful with the sale.
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I recommend this store
Merv did an excellent job helping us find a great deal on an all leather sofa. Great quality, great price!
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I recommend this store
We have been customers of this store for 20 years, and during our recent visit, we had another pleasant experience. Thank you for consistently providing us with the best service. We found everything we needed, and the staff member spent a long time assisting us as we selected nearly 10 different pieces of furniture. 😀
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I recommend this store
great customer service every time we have gone in there we been going since the open we love going there thank you
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Verified buyer
I recommend this store
Excellent customer service from William Sturgill, he went above and beyond to get us the best deal possible and we’re delighted and recommend him and furniture row highly!!!
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I recommend this store
We bought a Natuzzi leather sectional sofa that quickly turned out to be a lemon. Patty and Anthony totally took care of us. Rather than exchanging this Natuzzi out for the same model, they agreed to a new make and model, to ensure our satisfaction, and we are tremendously grateful.
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I recommend this store
Excellent service in-store. I even recieved a follow up call from Suraj to see how I was enjoying my new furniture. 😊
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I recommend this store
Suraj and the sales manager (who's name has fled me) helped us out on our orders. I came in on Monday to order a new bed and dining table. Suraj was polite and helpful, and made things quick as to not waste our time. We had already made up our minds on what we were to purchase and neither person pushed us to change those decisions. I also respected the ability to look around on my own without being hounded. I then came in the next day to add a coffee table and nightstands to my order. Since I had gone with the financing route, I had met an incentive goal on the first day but not the second. The sales manager helped me combine these orders and deliveries to meet the next tier of incentive with no hesitation. I genuinely appreciated that and it led to a greater sale for the store. Delivery and install was quick and precise. All of our items are well put together and the team was in and out within 30 minutes for 4 pieces of furniture. They took caution around our home too. Thank you, will certainly be back for future furniture needs.
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I recommend this store
We shop here because the quality is great, pieces last longer than when purchased from other furniture stores. The service is also great, staff are friendly and ready to help. We also like the organization of displays and having what we are looking for in one area.
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I recommend this store
I’ve shopped here twice now, and had a great experience both times. The store has a cool vibe and the staff are friendly and helpful.
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I recommend this store
Found exactly what I was looking for and the associate, Amanda, who helped me was very helpful. She double checked inventories for me and even showed me more options than what is carried in store. Definitely recommend going if you need new furniture of any kind. I've previously bought from this location and I've never been disappointed.
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I recommend this store
great store, great products, and great help from our salesperson Sara! 100% satisfied
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Verified buyer
I recommend this store
Stacy was exceptional!!!
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I recommend this store
We recently bought a new house , we wanted to furnish new house with new furniture, sales person Sarah , greeted us the second we walked in , she became our salesperson immediately, she helped us pick and choose the right furniture that suited our tastes , style and what would work in our home , Sarah viewed pictures of our new house and gave great input , advice and suggestions for each room that we was furnishing. Sarah’s memory of items we looked at and purchased was impeccable and amazing. In my years (64) of being alive , I have never encountered a salesperson as good and personable as Sarah . Her knowledge of Furniture Row’s product is incomparable in the industry . thank you
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I recommend this store
David was great at giving us a quote and helping us in finding a bunk bed for our daughters. along with the other associates who were helpful and friendly.
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I recommend this store
Went in to refill my Allaway, great products. Everyone is always very pleasant and helpful. I enjoy looking around.
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I recommend this store
We bought a new bed and mattress. Matthew was very patient with us and answered all our questions. We are senior citizens and our experience with him was a pleasure. Then we went over to where the recliners are and Travis treated us equally as well. so we bought that too for my wife. 5+ star service. I'll recommend them to all our friends and family. We have always experienced great service at Furniture Row no matter what part of the country we're in at the time.
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I recommend this store
My puppy thought that the console cover of our new couch was his chew toy!! I called Furniture Row to see if could buy another cover. Sarah at the Aurora branch told me to come in. She GAVE me the cover!! I was so thankful!!
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I recommend this store
Alondra went above and beyond as I was getting to the store right at closing! She answered my questions and I went away a happy customer. I’ll be back to Denver Mattress for sure! Thanks for being the definition of service with a smile!
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Dining table set

I had never been in a furniture row before today, I went in looking for a specific dining room table and chairs set (color & style), Toby the sales manager approached me after listening to what I wanted he took me right to a table with my specific wants/needs in mind. He explained the quality and functionality of the table which it was more then I was looking for but perfect. He also explained the current sales that where happening and helped me get financing for my purchase. Definitely will go back to this location and ask for Toby for any and all my future purchases for my home as well as recommend this location to my family and friends.
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Great Customer Service!

My fiance and I are a few days away from closing on our first home together, so we decided it was time to go looking for some furniture for the home. We went to FR to look for a couch and a dining room table. We have been looking for awhile and already knew which dining room set we wanted. As far as the couch situation, we went back and forth on that decision. When in the store we found a couch and loveseat set that was exactly what we wanted. Unfortunately due to COVID and a lot of the manufacturing delays associated with that, there was no couch/loveseat to be scheduled for delivery for at least another month. Tayler was working with us and we were determined to get something into the home and so was she. She called around to the different stores and fought for us to get the only couch that was available in stock for us to be delivered the following week right after moving in. I appreciate her efforts into making sure we get into this new home and have something to show for it. She remained helpful throughout the process and even into closing. We definitely left the store feeling happy and accomplished. Would continue to utilize FR over any other furniture store in the future.
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We called in advance to make sure the store was open during the pandemic. We spoke to David who walked us through the guidelines in place. We came the next day and asked for David, he showed us exactly what we saw on line, he was knowledgeable, thorough and professional. We got what we came for with some specials that were offered and was very pleased with everything. Will continue giving Furniture Row our business.
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Great Customer Service

No sales pressure, no hassle, just easy shopping, great assistance and lots of variety.
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Service and Selection

We had an amazing experience at FR! They honored a discount we had been promised from another FR and made sure that we got the same discount in each part of the store (living, bedroom, etc.) Great choices and we couldn't be happier.
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Dinning Room Set

I would like to take the time to mention my two Sales people Patty Kepler / Dinning and Kosa Tuffour / Living and I made my choices with both and then called back to complete purchase and both were off that day and the two Gentleman that Completed the Sales we very Knowledgeable and Very Customer Oriented and did a Great job in the completion of the Sale. Keep up the Great Service and Value and I will continue to tell all family and friends about Furniture Row
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I want take the time to say that I met Patty Kepler for our Dinning Room set with additional chairs and Kosa Tuffour for our Living Room Couch and 2 Chairs and called back to Purchase all items and both Patty and Kosa had the day off and the two Gentleman that took the time to Complete the sale were just as Knowledgeable and Helpful and very Pleasant to work with as were Patty and Kosa. I am a Past Customer with numerous purchases.
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Love the Walden

I found the sturdy quality of a couch and they classy color and style of same in the Walden. I found the best pillows there too with matching vases--really nice quality and style--great service from everyone!
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purchased new home

We recently purchased a new home and needed furniture for it. After shopping around, we were lucky to find Patty at Oak Express in Aurora. She helped us immensely with choices, finding products for us and service. Can't way enough things about how super she has been. One of the main reasons that we keep going back!
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sleeper sofa

Thank you Taran, at the Quincy and Parker location, for making my furniture shopping a pleasant experience. After my first visit, I had several questions, I could not get through on the phone, so I emailed him and he responded in a professions and timely manner, answering all my questions. I have shopped at furniture row for years, and will continue to do so.
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great selection, knowledgeable staff

Went into Sofa Mart on Quincy & Parker last Friday, after returning home from vacation to find our precious puppy had destroyed the old couches. We were looking for a material that was sturdy and could withstand everything that comes with pet ownership. Matthew showed us three different sectionals (which we said we preferred) and was very knowledgeable about the various fabrics and how to preserve them. He listened to our preferences and helped us pick out a beautiful sectional that was exactly what we were looking for.
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Great mattress and great price

I bought a mattress from this store about 3 years ago. The help me find the right mattress at a great price and the right box spring for my new platform bed. The mattress has been great and would recommend them for their great service.
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We received excellent service. All questions were answered completely, even the ones we didn't know we had! Salesperson was very friendly.
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Great Service

My husband and I went in looking for a new sofa, chair, and ottoman. Matt, the manager, was very friendly and helpful. Once we had our furniture for a few days, we realized it wasn't exactly what he had hoped. We called Matt, explained our concerns, and he went above and beyond to help us out. We went in a few days later, picked out a new set, and everything was swapped out at no charge to us. They definitely went beyond any expectations we had. Matt and his co-manager, Jaime, are amazing!! I highly recommend this store and it's employees!! Thank you!!
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Really Glad we visited them!

We wanted to upgrade to a king but we're a little scared about the price. But we came in and the sales people were so nice and talked through all of our options to make sure we could get the mattress we wanted at a price we could afford. We even shopped around and would have to pay DOUBLE for the same mattress at Mattress Firm. I'm so happy we stopped at Denver Mattress and I love my mattress!
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We have always had good experience with Furniture Row! Matt was very knowledgeable and was not pushy for us to buy right at that moment. Came back the next day decided to get a chair along with the Aries sofa and love seat and Matt went above and beyond to bring my choices of chairs to me instead of walking around the store!!
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We purchased 4 pieces of the Gray's Peak bedroom set. The service at this location is exceptional; the manager went above and beyond to help us find a perfect set. We greatly appreciate the time, patience, and attention he gave to us. We are very happy with our purchase from the look to the quality.
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Purchased leather sofas and home decor. Love this place and very helpful people!!
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I saw a bookshelf online. I wanted to see it in person to make sure the color was right. The salesman showed me the selection. I loved it, ordered it, and picked it up 2-days later. The gentleman working at the pickup area loaded it in my car and was very careful. Overall, great experience.
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A Comfortable Guest Room

Larry Pierce has helped me furnish many rooms in my home. My latest challenge was furnishing a Guest Room. I wanted it to be comfortable. I came with room measurements and with what I did not need. He understood immediately and we avoided things that would not work in the room. I am so thankful that not only does he know his merchandise, he understood that I also needed a desk and two chairs for the same room. With focus and style, we pulled it all together to make it happen. I could not be happier. This is why I love shopping here.
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When in doubt, ask for help.

I am in the process of transitioning a Master Bedroom into a Guest Room and needed some additional furniture. Both Adrian and Ruben were gracious, helpful and understood my dilemma. I had a 'nook' in the room that needed a bench, love-seat, settee, something that would fill it tastefully. In the end, a futon was the perfect choice. Therefore, if you are looking for 'something' and you have your measurements (this is essential), just ask for help. It is not a sign of weakness. The staff here know their stock and have excellent taste in furnishings. Besides, they want you to be happy with your purchase. I love shopping here!
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Sweet Dreams

I am in the process of putting of transitioning my Master Bedroom into a Guest Room. Therefore, I needed to purchase a new Queen size mattress. While I was researching mattresses, Drew Mittelsteadt took the time to explain the different types of mattresses to me and to help me pick one out. He gave me all the information I needed so when I was ready to purchase, I would get what I wanted. I could not be happier and I know my guests will be as well. I have bought several mattresses from this location over the years and have never had a bad experience.
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Outstanding Service and Care!

I have bought many pieces of furniture from this store and from Larry Pierce, and have never been disappointed. Larry keeps me focused on what my needs are and how to make it all come together beautifully. He understands what I am looking for, and how best to make it happen. Recently, I was shopping for a guest room (bed, desk, two chairs) and he helped me find the appropriate pieces that will all work together. And if he did not have it, he introduced me to a salesperson that could help me. This is why I keep coming back to this store; exemplary customer service, helpful advise and they do not want to sell you something you are not going to love.
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330DS Twin XL Adjustable

Jenessa at the Aurora store was super in describing all the attributes of the Doctors Choice Elite Plus and FM. She also took the time to test my wife and myself for the individual recommended firmness. We look forward to delivery of the split king adjustable bed. Great "no pressure" sale. She also walked us down to Brandon at Bedroom expressions. He was knowledgeable on headboard & foot-boards that would fit our new adjustable bed - extremely good experience.
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Great Experience!

My granddaughter & I went to the Aurora Bedroom Expressions store. Umed helped us find exactly what we wanted. I already knew what I wanted from looking but my granddaughter didn't. She described what she liked and he took her from group to group until he found her the perfect bedroom set. She is a very picky teenager and he was an extremely patient salesperson. We left with exactly what we wanted. Quality furniture and no pressure.
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Leather Furniture

So pleased to find the selection and service on a Tuesday evening. We have been shopping for furniture for a while now, and decided to stop into Furniture Row Sofa Mart and take another look. A great value, Quality not always found at other stores, and a sales incentive sealed the deal. Adrian was very knowledgeable and helpful. Gave us our space to look around but was available when we had questions. Thank you
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Good Experience, Great Product

We came to Denver Mattress needing to replace our current bed and box spring. We had read very favorable reviews of the TempurPedic mattresses (my wife has wanted one for years), but thought they would be out of our price range. We were assisted by Jenessa, who found us a very affordable discounted TempurPedic. We are looking forward to picking it up tommorrow.
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