Kenny was an amazing sales rep and Kellen was an amazing mover! Love this store!
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Ratings and Reviews for Furniture Row Store in Chattanooga, TN
Customer Reviews
What customers are saying:
Customers consistently praise the Chattanooga, TN Furniture Row store for its exceptional sales staff, who are described as knowledgeable, accommodating, and not pushy. Many reviewers highlighted positive experiences with specific sales associates like Joshua, Chad, Mike, Ethan, Cody, Kenny, Kellen, Nita, Randall, Hope, Jeff, and Tim, who provided excellent service and made the shopping process simple and pleasant. The store is also commended for its well-organized and clean environment, making it easy to explore and find desired items.
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AMAZING FURNITURE AT GREAT PRICES!!!
After looking through several furniture stores in Chattanooga on Saturday, we found that the quality and prices on the furniture at Furniture Row were absolute the best! I am so excited to have found amazing furniture that also fit our budget! Thank you Josh H. for your friendly and helpful assistance with this purchase.
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my v husband and I were very impressed at the Storage st. Chattanooga TN location, we stopped in for a mattress next door at Denver mattress also very impressed , and wandered next door to Furniture Row where we met Joshua who was very accommodating and knowledgeable . we fell in n love with many quality pieces and found quite a deal on a beautiful sofa as well! we will be visiting them first for any of our furniture and decore needs for sure ! Everything went much better than we could have hoped Thank you Joshua of Furniture Row and Nathan at Denver Mattress next door!!!
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great sales personnel. They took care of what we needed and made the experience very simple. Great atmosphere!!
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Mike Helm did an awesome job of explaining Furniture Row's custom ordering process, working up quotes on three different bedroom sets in which we were interested, answering our many questions, and paying great attention to the details in placing our actual order. Looking forward to receiving our new furniture and would definitely recommend working with Mike!
shopping for furniture, very pleasant experience sales rep Cody very helpful. will certainly return for additional pieces.
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I recently visited Furniture Row in search of a new couch/loveseat. Ethan assisted in making a selection - was super patient and took time to sit and chat about exactly what I was looking for...no rush or pressure. He was equally as helpful when I reached out to him after the purchase. So impressed by the service - will be back!
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when furniture shopping, it is findementally important to both shop with purveyors who both have a large inventory as well as a reputation for high quality. Furniture Row exemplifies these to the core. Welcoming Furniture specialists greet and guide you on your journey through the unknown, providing the tools and knowledge to hone in on that perfect piece. They are much less regular sales folks, and more tuned in Furniture spirit guides. when that item is selected, your guide handles all the extra steps and your item almost magically appears in your home by way of expert deliverers who have mastered the craft of Furniture carriage. top marks to all around!
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We were in the market for a nice living room furniture set. I was very impressed with the showroom setup and the cleanliness of the store. It was very organized. The most important this was the service of the employees. They were great and did not follow us around the store to hassle us into a forced sell like other stores in Chattanooga. Once we made our decision, the sales personnel answered our few questions and at us checked out within 5 minutes. I was very Impressed! The quality of the furniture was well appointed and nice items throughout. Thanks
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Great store. Awesome Managers and sales staff.
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We had been searching for several items for our home and had been to several local stores to no avail. My wife walked into furniture row and was treated like a person, not someone that had to bring her husband back in order to purchase something! Our salesperson was warm and friendly and we ended up buying furniture for not only our living room but also a complete set for our son's bedroom as well!
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Josh was VERY helpful and understood exactly what I was looking for. The item I purchased was actually from the clearance area, and perfectly met my needs. I will definitely come back and will let everyone know what a great store you have and how wonderful the people working there are. They provided a relaxed atmosphere and treated me special.Thank you so much for helping me today Josh!!!!
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Chad was available but didn’t “ hover” which really annoys me when assistants hover. Store well organized, easy to explore and find the pieces we were looking for.😊
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had a lot of amazing products and the people were very nice.
The absolute best place to shop for furniture! No pushy salesman just great customer service and an overall willingness to help you find exactly what you are looking for. My husband and I have been going there for years and have never been pressured to buy.
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I would highly recommend the Furniture Row store in Chattanooga, TN. Josh, the store manager was helping us look for a leather sofa with recliners and a matching recliner. We found a set that we really liked. Josh went to check the computer and came back saying someone from another store had just sold the recliner. What he did to find another matching recliner was nothing short of amazing. This was during the Labor Day Sale, so the store was packed. We haven't received the furniture yet, but we weren't in a big hurry anyway.
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Mike was great. Answered our questions, made a few suggestions and left us to shop. We left without a purchase and then called back in a few days and placed an order over the phone. Good quality, good price.
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Guy and Josh were amazing to work with. We went in two weeks ago to begin looking at furniture pieces and both were super helpful - not pushy or annoying at all. When we returned today they both remember us, the pieces we were looking at and were just as helpful as before. We ended up purchasing a bedroom suite that was more expensive than another store simply because they were so helpful and went above and beyond to take care of. Would highly recommend going to visit these two fine gentlemen.
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We went to this furniture store today. Let me tell you this is like walking up to a well oiled machine kinda store. Very easy to shop in and the furniture is QUALITY !!!!!! No junk here. They have great prices and great options for buying. Did not buy today because of a few measurments Plan to buy this week for sure.
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We loved the store and the large selection of furniture. We found several items and wer given excellent service and advice by Nita.
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Always our go-to for home furnishings
We absolutely love Furniture Row and it is always our first stop for home furnishings. Josh is our favorite sales rep. He is incredibly helpful and knowledgeable without being pushy or clingy. They have a great selection and are always willing to assist with any questions.
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Great Service
Tim Sands was amazing and helped us pick out everything that we were looking for. He helped walk us through everything that we needed to finance our couch. Thank you so much for all of your help and we will be going back to Furniture Row to pick out more stuff soon!
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Chair and paintings
Tim is a very courteous, patient and helpful salesperson. Everyone at the store seemed to work as a team. It was a very positive experience and I would recommend the store to all my friends.
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Furniture row was the first furniture store we looked at for a new couch. We saw several potential keepers but decided to "look around". After 5 other stores we ended up right where we started. 1) had the best couches at the right price and 2) the service was attentive, very pleasant, and knowledgeable. Not to name drop but Robert was absolutely hands down perfect at his job. At the end of the day I wanted to give our business to him and Furniture Row
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What a selection?
We were greeted by Randall and Hope. Both very professional and helpful with our questions. They had a huge selection which gave us many options. This will definitely be place we come back to again and again..
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Excellent
I loved coming in this store shopping great Customer service, Jeff is Awesome to work, plus when I came in and Jeff wasn’t there they where kind by helping me around the store and left a message for Jeff letting him know that I came by. They have good quality and reasonable prices, Inlove that you can purchase something and can give them a date to bring out plus they set it up for you. I will always give them a 5 star wish I could give 10
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Great Experience
I went couch shopping and ended up purchasing a couch, loveseat and recliner. My sales manager Josh Dutto was friendly, not pushy, knowledgable and accommodating. Josh worked with me on a package deal that I felt great about. Please see Josh if you ever go shopping at Furniture Row. I will send another review once my furniture is delivered in the next week or so!
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Amazing Service!
I am a first time furniture shopper and the staff here made the process super simple and kept me from pulling my hair out. Very Satisfied with my purchase.
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First and second visits
I rarely shop for furniture,but this experience was the best I have had, great selection, cost, discounts and service were all great, will return if I need further furniture!
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I had a wonderful shopping experience. I bought numerous accessories that were on clearance and everyone was very helpful. Chris was especially great and my sister and I will be returning soon.
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FINALLY! Found the chairs I was looking for!
I've been looking for a pair of accent chairs for about 3 months now. About 2 weeks ago, I went to the Furniture Row Living store in Chattanooga, TN where I had previously purchased my sofa/loveseat set and found the perfect chair. Originally, I was told that the floor model was the only one available and I didn't like the print. I was heartbroken. After visiting 5 other furniture stores, and looking online the following week, I went back to the Living store the following weekend just to double check since that chair was THE CHAIR and I had such a positive experience with my sofa/loveseat purchase in the past. This time the associate looked in the computer and was able to discern that there WERE actually other choices, she just had to match the names in the computer with the swatch names on the floor until she found the right ones. She then showed me the various different swatches of fabric that were available, helped me through the decision process, and once I had made up my mind, helped me order a pair of chairs with ease. I was THRILLED to have the chairs I wanted in a print I like and I can't wait to have them in my house!
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Best deal ever
Stopped at Furniture Row to check out some new living room furniture. Was greeted by Chris and made to feel very welcomed and the freedom to browse. Finding some pieces my wife and I were interested in Chris gave us good information that helped make up our mind to buy now. He set us up with a deal for 24 months same as cash and gave us a great deal on our pieces. The next day we returned to examine another piece we didn't purchase the previous day and the manager waited on us and made us a special deal on that piece that we purchased then. Good job and great service Furniture Row. We will be back!
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Russ Was Awesome
My husband and I did a pre-shop online and decided what we wanted. When we arrived, we were greeting and taken care of by Russ. He was perfectly helpful: giving us space when needed and answering our questions. We were in and out in 30 minutes. It was WONDERFUL.
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Great selection and service
In and out within an hour with a table and 4 chairs selected! The manager helped answer all our questions and addressed all our concerns. He was very easy to work with and it never felt like he was a pressuring salesman.
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Excellent selection
The selection was very large and the salesmanship was low-key and low-stress, but answered all our questions and addressed all our concerns. We were in and out within an hour and had our new sofa delivered in 2 days! And the warranty sounds amazing!
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Perfect Table for my Breakfast Nook
Found a great butterfly leaf table for my breakfast nook! Have been looking for several months at both brick and mortar stores and on-line. They had a good selection to choose from and prices were reasonable.
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I frequent the store very often. Not only to see the clearance items but to see all the new furniture in stock. They have such a great selection. There are not many times I visit the store that I don't purchase something. I recently purchased 2 cowhide ottomans to place in my living room to go along with a beautiful studded mirror I purchased several weeks prior. Shopping with Furniture Row allows you to invest your money wisely on name brand items at a discount that will last thru out every trend.
Bess
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This store sale furniture that has a great quality and reasonable prices. The sale associates were very knowledgeable and helpful. They were also patient and I had time to look at the furniture without a salespetson coming over to make a sale.
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Great Room Furniture
We set out on Saturday to visit various furniture stores in our area to find a leather motion love seat and sofa. This was our first stop. We came back at the end of the day because the quality was good and price was competitive. Our sales lady was knowledgeable, was not pushy and made our visit pleasant.
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Living Room furniture experience
I bought a complete living room set. The furniture is good quality, and is so comfortable! I really enjoy the motorized lift with the reclining pieces. It helps when trying to find the right position. My salesperson, Letty, completely devoted her time helping me pick out everything I needed. She found out what my needs were and helped me find everything that would work properly with the space I have. Thank you!
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Great Deals
Great deals on clearance section. We bought 7 pieces of furniture for what 2 or 3 pieces cost elsewhere.
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Great Experience!!!
The staff was helpful and knowledgeable I got a great deal on a few rooms of furniture and left feeling like I had made a good investment.
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GREAT SERVICE
WE SHOPPED FOR MATTRESS, BEDROOM SET AND KITCHEN TABLE. WE WERE NEVER FOLLOWED OR CONSTANTLY BOTHERED. WE WERE ABLE TO TAKE OUR TIME AND ASK QUESTIONS WHEN NEEDED. THE STAFF WAS VERY FRIENDLY AND HELPFUL.
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Lovely Place to Shop!
My husband and I set out to find a piece if furniture to suit out needs. After Internet search, we decided to check out Furniture Row. The prices were hard to believe. The store is conveniently located, right off the highway, and the parking is plentiful and spacious. What gorgeous, tasteful displays! What friendly service! The sales representative spent time with us and treated us like family, which is a real plus. We quickly found what we were looking for...better than expected, and delivery was scheduled within the week! Thank you "Furniture Row! " We will definitely tell our friends about you!
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Amazing service
We had a great initial experience with our purchase involving Tiffany as our salesperson. She was very professional and not at all pushy. What stood out even more was when we had a problem. We bought some quality leather furniture and within 3 weeks of purchasing, one of our dogs chewed a hole in a cushion, very visible and impossible to hide. We have a large family reunion this coming weekend and there was no way we could get a replacement shipped in time from Italy. The manager Josh offered to let us swap it with their showroom sofa cushions on a permanent basis without any charge. I was blown away. I intend to order a new cushion and swap it back but it is not a requirement for them. I have bought quite a bit through Furniture Row and I will be a customer for life. They will continue to be my first choice when shopping for everything they carry. Thanks Furniture Row. Very impressive.
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customer service
Furniture Row is my favorite place to shop because I have products all in one location..I feel comfortable with the sales personnel and their knowledge of the products. I am amazed at the delivery service personnel. They are cautious placing the furniture items in my home and very helpful with set up.
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Tiffany was our sales person and she was helpful but not pushy, really professional. Love the store, merchandise, service and prices. Great quality at a reasonable price.
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Overall good
The service was good - not overly pushy, but attentive when I needed it during the sale. I rated down a little because they gave us the wrong items when I sent my husband back to pick up a few things I had purchased off the floor, but overall, I'm happy.
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Great service, selection, prices
I've made a couple of purchases at our local Furniture Row. All of the staff have been very friendly, professional, and helpful without being pushy. They also have a great selection and I found exactly what I was looking for.
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Chattanooga Sofa Mart
Manager Josh Dutto of Sofa Mart was super friendly and helpful from start to finish of our purchase and took the time to help us find the exact sofa for our needs.
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